Mesut Oğuz Email & Phone Number

Istanbul, Turkey

İstanbul, Türkiye

İstanbul, Türkiye

• Collaborating with internal/external stakeholders and leading a cross-functional agile team, including BE/FE developers, UX designers, and QA professionals for both Hopi Shop & Hopi Pay.• Spearheading the buy now pay later project, liaising with multiple stakeholders/vendors and overseeing the entire process end-to-end• Defining business requirements and customer journeys, and transforming them into impactful MVPs aligned with the product roadmap• Managing the digital product lifecycle from ideation to launch, utilizing benchmarks, user research insights, and data analysis tools such as Mixpanel and PowerBI, while employing Agile Scrum methodology.• Contributing to new project launches such as Investment and KYC processes by implementing video call agent functionality

İstanbul, Türkiye

• Driving qualified leads from web & app for Vodafone Business, overseeing a portfolio of 50+ products and solutions.• Analyzing the end-to-end customer journey with journey maps to identify pain points and enhance overall experience• Defining business requirements and customer journeys, translating them into impactful MVPs aligned with the product roadmap• Optimizing demand generation funnels through personalized approaches, data management, SEO, digital ads, SMS, PN, etc.• Leading a guided selling tool (Zoovu) in Vodafone Global line and design journey roads• Managing the digital product lifecycle from ideation to launch, employing Agile Scrum methodology.• Collaborating with internal/external stakeholders and leading a cross-functional agile team, including BE/FE developers, UX designers, QA, and DevOps leaders• Creating personalized interfaces for segmented audiences in Vodafone Business web site.• Developing customer journeys by leveraging diverse data sources such as heat maps, transaction data, user research, and A/B testing

Istanbul, Turkey

• Working as a Digital Product Lead at My Vodafone App, which has over 15 million monthly active users• Managing all parts of the digital product lifecycle from ideation to launch by applying the Agile Scrum methodology in B2C project• Overseeing the entire lifecycle of the product and having in-depth knowledge of specific features to develop and maintain • Develop customer insights by applying and using a wide range of data sources such as heat map, transaction data, user research and A/B testing• Defining business requirements and customer journeys, transforming them into powerful MVPs aligned with the product roadmap• Creating personalized journeys (interface) to segmented masses for online grocery shopping• Working collaboratively with internal/external stakeholders as well as leading a cross-functional agile team including BE/FE developers, UX designer, QA and DevOps leaders• Taking responsibility on marketing activities

İstanbul, Türkiye

• Working collaboratively with internal/external stakeholders to keep every partner in-line• Engaging with WI-FI technologies and evaluating in-home experiences• Analyzing incident reports and CX Dashboard data.• Compiling monthly documents containing all performance KPIs.•Gathering data from Facebook Insights to analyze customer behavior

İstanbul, Türkiye

• Working collaboratively with internal/external stakeholders to keep every partner in-line• Assessing customer experiences and devising solutions for both mobile and fixed services• Utilizing over seven tools to analyze cases, including Huawei CEM, Trafficca, ICRM, IN_ONLINE, Sabo, and NORTHI• Compiling Network Analysis Reports for contract renewal purposes

Türkiye

• Supervised the production process and managed shift schedules, ensuring optimal organization and coordination• Spearheaded the design of innovative production methods while monitoring their efficiency and effectiveness• Pioneered process control innovations in close collaboration with senior management, including meticulous documentation and the preparation of comprehensive progress reports• Working collaboratively with internal stakeholders and leading the production team

Türkiye

Yeraltı elektriği, trafo , şebekeler gibi önemli konular ve aynı zamanda elektriğin iletimi üzerine çalıştım.

Türkiye

Enerjinin üretimi, korunumu ve taşınımı ile ilgili temel ve önemli konuları deneyimledim.

Jackson, Wyoming