Customer Success Specialist
Current
May 2024 - Present
AeroLeads people directory · profile
Mesut Özbek Email & Phone Number
Customer Success Specialist @Align Technology
at
Align Technology
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
Customer Success Specialist @Align Technology
Location
Istanbul, Türkiye, Turkey
Company size
Who is Mesut Özbek? Overview
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Quick answer
Mesut Özbek is listed as Customer Success Specialist @Align Technology at Align Technology, a with 6344 employees, based in Istanbul, Türkiye, Turkey. AeroLeads shows a matched LinkedIn profile for Mesut Özbek.
Mesut Özbek previously worked as Customer Success Specialist at Align Technology and Instructor at Achilles Grappling. Mesut Özbek holds Lisans, French Language Teacher Education from Marmara Üniversitesi.
Company email context
Email format at Align Technology
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Align Technology
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Profile bio
About Mesut Özbek
I have over three years of experience in the CX, working with diverse and global clients across various sectors and platforms.Additionally, I have a bachelor's degree in French Language Teacher Education and I am an instructor of Brazilian Jiu Jitsu. I am fluent in French, English and Turkish, which enables me to communicate effectively with customers and colleagues from different backgrounds and cultures.
Listed skills include Brazilian Jiu Jitsu, Sosyal Medya, Microsoft Office, Microsoft Word, and 4 others.
Current workplace
Mesut Özbek's current company
Company context helps verify the profile and gives searchers a useful next step.
Align Technology
10 roles
Mesut Özbek work experience
A career timeline built from the work history available for this profile.
Sep 2018 - Present
Operations Coordinator
Managing customer experience operations. Directing clients communications and strategies. Responsible for forecasting and calculating the targeted hours in order to bill the client, bonus scheme for the operations. Calculating the head count needed to reach the targeted hours. Interviewing, hiring andonboarding the operational staff.
Oct 2023 - Apr 2024
Senior Team Manager
Leading the team leaders and agents of Multi lingual teams in a customer-facing environment. Consistent and successful KPI scores, knowledge of team/operation management and leading have resulted in a promotion to Senior Team Manager.
Nov 2022 - Nov 2023
Team Manager
-Mentoring and developing a Team with 70+ customer service agents and nurture an environment where they can excel through encouragement and empowerment-Improving customer service experience, creating engaged customers and facilitate organic growth-Providing assistance to Team Leaders and Customer Care Agents-Taking ownership of customer issues and following problems through to resolution-Setting clear goals and deploying strategies focused on the customer KPIs
Oct 2021 - Nov 2022
Team Captain
Leading a team of German native speakers by providing assistance,handling issues which were escalated to Executive members, managing the teamtowards their productivity and quality Key Performance Indicator goals. Monitoring theTeam via Zendesk and AWS monitoring admin interfaces. Analyzing Productivity andQuality outputs to improve the results and to report to the Director of Operations.
Feb 2021 - Oct 2021
Customer Service Agent
Providing product and service information to users, resolving issuesbefore, during and after sales. Assisting customers and handling tickets via Zendeskand AWS CRM.
Sep 2020 - Feb 2021
Marketing Intern
Jul 2019 - Aug 2019
Assistant Instructor
Corvos Combat
Jun 2013 - Aug 2018
Visa Department Staff
Jul 2016 - Oct 2016
Team & coworkers
Colleagues at Align Technology
Other employees you can reach at aligntech.com. View company contacts for 6344 employees →
CW
Cameron Ward
Colleague at Align TechnologyRaleigh, North Carolina, United States
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BX
Bill Xie 谢文涛
Colleague at Align TechnologyGreater Nanjing Area, China
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YP
Yasir Potoy Granados
Colleague at Align TechnologyOreamuno, Cartago, Costa Rica
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SO
Shanice Obuch
Colleague at Align TechnologySan José, San Jose, Costa Rica
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FF
Fatims Franco
Colleague at Align TechnologyPanama
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AB
Andrés Barquero Fernandez
Colleague at Align TechnologyHeredia, Costa Rica
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CV
Charlotte Van Elst
Colleague at Align TechnologyBrussels Metropolitan Area, Belgium
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AA
Ajaz Ali
Colleague at Align TechnologyIndia
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EF
Erwin Fang
Colleague at Align TechnologySichuan, China
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RB
Ricky Bajaj
Colleague at Align TechnologyWrocław, Dolnośląskie, Poland
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Cameron Ward
Colleague at Align TechnologyRaleigh, North Carolina, United States
View →
BX
Bill Xie 谢文涛
Colleague at Align TechnologyGreater Nanjing Area, China
View →
YP
Yasir Potoy Granados
Colleague at Align TechnologyOreamuno, Cartago, Costa Rica
View →
SO
Shanice Obuch
Colleague at Align TechnologySan José, San Jose, Costa Rica
View →
FF
Fatims Franco
Colleague at Align TechnologyPanama
View →
AB
Andrés Barquero Fernandez
Colleague at Align TechnologyHeredia, Costa Rica
View →
CV
Charlotte Van Elst
Colleague at Align TechnologyBrussels Metropolitan Area, Belgium
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AA
Ajaz Ali
Colleague at Align TechnologyIndia
View →
EF
Erwin Fang
Colleague at Align TechnologySichuan, China
View →
RB
Ricky Bajaj
Colleague at Align TechnologyWrocław, Dolnośląskie, Poland
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3 education records
Mesut Özbek education
Lisans, French Language Teacher Education
Education record
臺中市立豐原高中
Education record
Ozel Darussafaka Lisesi
FAQ
Frequently asked questions about Mesut Özbek
Quick answers generated from the profile data available on this page.
What company does Mesut Özbek work for?
Mesut Özbek works for Align Technology.
What is Mesut Özbek's role at Align Technology?
Mesut Özbek is listed as Customer Success Specialist @Align Technology at Align Technology.
Where is Mesut Özbek based?
Mesut Özbek is based in Istanbul, Türkiye, Turkey while working with Align Technology.
What companies has Mesut Özbek worked for?
Mesut Özbek has worked for Align Technology, Achilles Grappling, Procat A.S., Strom, and Corvos Combat.
Who are Mesut Özbek's colleagues at Align Technology?
Mesut Özbek's colleagues at Align Technology include Cameron Ward, Bill Xie 谢文涛, Yasir Potoy Granados, Shanice Obuch, and Fatims Franco.
How can I contact Mesut Özbek?
You can use AeroLeads to view verified contact signals for Mesut Özbek at Align Technology, including work email, phone, and LinkedIn data when available.
What schools did Mesut Özbek attend?
Mesut Özbek holds Lisans, French Language Teacher Education from Marmara Üniversitesi.
What skills is Mesut Özbek known for?
Mesut Özbek is listed with skills including Brazilian Jiu Jitsu, Sosyal Medya, Microsoft Office, Microsoft Word, Powerpoint, Cycling, English To Turkish, and Teaching.
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