- finding a suitable delivery service in different EU countries: market analysis and obtaining price offers- negotiations regarding service prices and quality of work- advance administrative work: delivery success statistics, analysis of failed deliveries, ...- preparation of strategies for better deliverability: additional information, additional labeling, ...- review of shipping cost calculation- review of redemption payments- cooperation with other departments in the preparation of the vision, goals, review of the past situation

- composition and management of a team of agents in customer support department for various EU markets- composition and management of the call center department for various EU markets- team education- preparation of data and statistics of the work in call center and customer support departments- preparation of strategies to increase call center sales- finding ways to improve work performance of call center and customer support departments- cooperation with other departments in the preparation of vision, goals, review of the past situation- source, screen, and interview candidates for assigned positions- collaborate with hiring managers to develop job descriptions and candidate profiles- utilize various recruiting channels, including job boards, social media, and professional networks to identify top talent- new employee onboarding- monitoring of employee in call center

- source, screen, and interview candidates for assigned positions- collaborate with hiring managers to develop job descriptions and candidate profiles- utilize various recruiting channels, including job boards, social media, and professional networks to identify top talent- new employee onboarding- monitoring of employee in call center

- finding a suitable delivery service in different EU countries: market analysis and obtaining price offers- negotiations regarding service prices and quality of work- advance administrative work: delivery success statistics, analysis of failed deliveries, ...- preparation of strategies for better deliverability: additional information, additional labeling, ...- review of shipping cost calculation- review of redemption payments- cooperation with other departments in the preparation of the vision, goals, review of the past situation

- composition and management of a team of agents in customer support department for various EU markets- composition and management of the call center department for various EU markets- preparation of data and statistics of the work in call center and customer support departments- preparation of strategies to increase call center sales- finding ways to improve work performance of call center and customer support departments- cooperation with other departments in the preparation of vision, goals, review of the past situation

- customer assistance and support for Slovenian and Croatian markets- administrative work (sales statistics, customer statistics,...)- cooperation with other departments in the preparation of vision, goals, review of the past situation- preparation of carriers- help with packing

- sales assistance- advising clients- stock care- chasheer work- sales analysis