• Assist merchants encountering problems with their tools (kiosks, printers and TVs) through proper troubleshooting.• Answer emails from merchants and escalate issues to the appropriate team if needed.• Creation of profiles as requested by merchants in order to have access to their dashboard.• Assist merchants with requests for refunds.• Editing of stores' hours of operations whenever requested.• Cater to other merchants' requests through email and calls

Maintains, tracks, verifies, and updates confidential credentialing files in an organized and retrievable manner to ensure compliance of these documents with Joint Commission or Facility requirements. Responsible for the accurate scanning and uploading of healthcare provider’s credentials into Client’s Software. Prepares these credential files for required completion on presentation dates to facilities

Overseeing operations productivity using APN. Implement processes and programs, ensure helpful services an outbound DME campaign. Provides coaching to motivates employees, guides employees through the work process and builds morale.

Answers calls for client and assisting providers in their EHR and Practice management software. Working on special projects assigned by the management. Familiarization with SalesForce and LiveVox

Supplies meaningful, trended behavioral observations to assist operations and training in continually advancing Results service offering. Evaluates, documents and analyzes calls through automated recording system to identify employee performance, call center trends to determine customer satisfaction levels and identifying complaints to ensure that compliance is met. Participates actively in calibration sessions. Acts as an expert in the line of business assigned. Familiarization with Eureka, CSI, Salesforce and ICBM tool that we are using to evaluate and oversee campaign's performance.

I am part of our Healthcare campaign wherein we are assisting patients with their Medical Advantage Plan and providing them the help that they need in terms of Eligibility, Benefits, Claims and Prior-Authorization

I am working in a email client service and cable service wherein we are providing inbound chat and call support in a most efficient manner with up-selling and got a familiarization with ACSR.

Providing inbound technical assistance and sell supplies from a US based Printer Company.

Delivering real-time service in the most efficient manner from a Canadian based mobile phone provider.

I am working in a BPO office based setting wherein we are providing solutions to consumer with regards on their billing, programming and technical issues from a US Based satellite TV services. I got the opportunity to work using ACSR. I am working as a chat support and Inbound support

Encoding of reports and data of payroll and budget.

Office-based maritime agency wherein I am encoding sea-fearer information through their application process using a web-based tool. I am also sourcing applicants by calling them and inviting them to start their application process.

I am working as a Technical Support for a web hosting company in the US. Wherein we are assisting clients with their company website through email, chat and phone. I also got assign to work with another campaign for Video Editing Software.