Mete Alaca Email & Phone Number

As the General Manager of QReal, I have the privilege of working alongside a talented team to guide the company’s strategy and day-to-day operations. My focus is on supporting our shared vision for innovation and sustainable growth while ensuring that we maintain a collaborative and high-performing environment. By staying attuned to both our team’s needs and the changing demands of the market, we strive to deliver meaningful solutions that create lasting value for our clients and partners. It’s a rewarding experience to help shape our company’s path forward and contribute to its ongoing success.

We, as a QReal, are the company that produces the world's best Augmented and Virtual Reality content.Stay tuned ;)(Nasdaq:VRAR)o Building a strong team through open communication and by collaborating on decision-making responsibilities.o Managing relevant teams, developing/approving operations and budgets.o Leading large group discussions to answer questions and remedy complaints.o Creating and nurturing effective communication within the organization. o Finding project ideas that fit strategic goals.o Hiring and being a motivating mentor to staff. o Initiating and setting goals for programs based on the organization’s strategic objectives.o Planning programs from start to finish, including identifying processes, deadlines, and milestones.o Discovering ways to enhance efficiency and productivity of procedures and people.

o Responsible for coordinating all departments and designing international digital business projects according to the strategyo Managing Team, Scope, Communication, Budget, Risks, Resources, Time, Integration, Customer Experience and Vendor management.o Finding effective ways for facilitating prolonged processeso Identifying and communicating with the marketplaces or 3rd parties in the country concerned, and take the necessary steps to establish cooperation and create action plans.o Negotiating the business contract about conditions, business processes and prices with potential collaboration companies and 3rd party companies.o Managing and maintaining the relationship with projects stakeholders both internal and externalo Regularly analyzing overseas markets and deepen analyzes on price, range, customer experience and sales potentialso Being a bridge with IT department and business side to develop IT requirement for successful operationso Finding new markets and opportunies to extend the digital businesso Leading a team of digital experience professionals as they develop and implement strategieso Cultivating within the team a strong sense of urgency and importance around the Customer's Digital Experience. o Preparing C-Level reportings and presentations on periodical basis

o Designing, executing and delivering projects in order to improve customer experience, minimize operational costs and achieving strategic goals.o Designing, monitoring and optimizing the customer experience of Turkcell services, including SAAS, data, VOIP, digital products, CRM and fixed & mobile convergence.o Strong networking and orchestration of marketing, sales, regulations, ICT and network parties in order to fulfill project requirements.o Contribute to the projects and decisions serving customer experience and affecting customer processeso Creating necessary processes to collect customer insight and operational KPIs, converting and delivering it to related partieso Readiness management & risk evaluation by means of systems, processes and peopleo Designing all customer facing operational processes for new product / service / and campaignso Supporting marketing department for all marketing activities.o Acting as a bridge between business and technical parties.o Monitoring competitor’s strategies, analyzing and improving plans to response

o Planning and executing the projects within defined time & quality & budget constraints.o Taking the end to end delivery responsibility of assigned IT / Digital projects.o Managing and finalizing projects according to dead line with focused on customer satisfaction.o Managing internal / external / subcontractor resources within the project.o Monitoring project risks, scope and identify potential problems and solutions.o Prepare and administer contractual aspect of the projects like contracting with the customer, SLA contracting, scope statements etc.o Managing the change requests raised by internal / external stakeholderso Having the kickoff meetings with the customers about their follow-up projects and organize the future kick-off meetings within the project process.o Developing and managing quality of the processes.

o Developing the relationship with target accounts and its’ business partners (e.g. subcontractors, channels...) at all levelso Identify, evaluate and manage business opportunities/leads in securing sales pipeline in line with short- and long-term financial goalso Manage research/feasibility studies/market scan, evaluate findings and prepares information for decision-makingo Coordinating customer projects with all involved partieso Conducting research and analysis to support business development initiativeso Developing credibility, loyalty, trust and commitment both internally and externallyo Uncovering business needs and objectives through collaborative discussionso Building relationships hide and wide throughout the customer’s organizationo Supporting marketing and sales departments according to the strategy.

o Local and Global competitive analyses and benchmarking studies for handset market and consumer trends to take full responsibility for understanding the customer requirements and presenting the solutions as a resulto Evaluating new technologies and make recommendations to pursue in future roadmap planso Identifying the customer segments, designing & executing mass/high value smartphone campaigns and affordability & loyalty programso Collaborating very closely with Terminal related internalTeams to design and execute new campaign projects and go to market strategies.o Determining smartphone & bundled mobile device strategies

o Sales representative for high technology electrical and electronic devices such as switchgear (Low, medium, high voltage devices) and inverters.o Regular customer visits, identify their needs and prepare proposals.o Design, development and management of business relationships.o Dealing with suppliers.o Creating presentations and follow-up opportunities.

Master'S Degree, Finance, General

Master Of Computer Science, Programming

Master Of Business Administration

Bachelor Of Science (Bs), Electrical And Electronics Engineering

Education record