Mete Hacıoğlu Email and Phone Number

Mete is a CX expert. He has worked in various roles in various companies. He has been working as a customer experience specialist in the Martketing department for 2 years. At the same time, he has been working in the Digital Marketing role along with CX for 1 year. He has made Agile work culture a part of his business life.Mete has the knowledge to observe customers' demands, purchasing and post-purchase services and to produce detailed reports on this subject. He has experience in creating customer journey maps, reporting KPIs, tracking customer focus actions, preparing more customer-oriented documents and following approval processes, analyzing rNPS reports, creating, planning and customer-oriented digital and manual customer communications. She is also able to use MS Office programs at an advanced level.Although her main field of work is CX, he also has knowledge and experience in digital marketing due to her long-standing role and previous trainings. In this process, she has gained experience in agency communications, social media post management, brand development, digital communications, mobile app development processes. He has the skills to use programs such as Smartmessage, Google Adsense and Google analytics. He has beginner level skills in SEO, SEM and HTML5.