Providing customized training programs on a wide variety of PC applications and Office Suites.

Specializing in providing training on Microsoft Office 2010 applications and QuickBooks; thus contributing in their "mission is to empower people to achieve greater personal, social and economic success".

I work with Mary Ellen Leary, President of The MEL Group, LLC., to support her clients with computer support and recruiting initiatives.

An accredited postsecondary school with a mission to provide tailored vocational learningand placement services for underserved communities.Department manager with oversight of 8-member instructional team, entrusted with theresponsibility of ensuring their professional growth and job satisfactionAs a member of Strategic Planning team provided insight to needs for school'scontinuation and growthHeld role as Project Manager for all new program development and accreditation; makingsure that all proposed new programs were in compliance with National Accreditation boardspecificationsPerformed as lead instructor in computer courses, specializing in Microsoft Office XPManaged students' academic schedules; setting their courses and followed them throughoutall learning cyclesWorked successfully with wide range of diversity in our student and staff populationsDeveloped and revised curriculum based on analysis of hardware and software technologiesutilized by business and educational industriesActed as administrator of school's website

Seven-station radio network in the Twin CitiesManaged I.S. support personnel at three physical sites in MinneapolisMade recommendations for software and hardware standards across all facilitiesTrained company personnel on software and hardware products, specializing in MicrosoftOffice 97Administered system-wide contact management software: Goldmine Contact Management Provided system maintenance documentation for all computer systemsActed as team member in all promotional work for the radio stationsGave one-on-one end user support through telephone an in-person contact

Software training and customer support in the microcomputer support fieldProvided consultation services and software training on Windows-based microcomputer applicationsCreated training and technical manuals for end usersBrokered a network of independent professionals who specialize in other applications and servicesWorked with large companies on hardware/software rollouts: creating, coordinating and providing training programs, system documentation and procedure manuals for employees

Manufacturer and international marketing company of computer systemsSoftware trainer on all software and hardware productsSales support in marketing promotions and sales cyclesCustomer service through helpline and field supportOversight of marketing support team