Metha Raj Kumar Email & Phone Number

Job Responsibilities: User Support and Trouble shooting the queries through Remote console and Telephone. Installation / Configuration of Windows XP Prof. & Windows 7 . Build SOE (Standard Operating Environment) for Client Machines. Installation of McAfee Anti-Virus Enterprise Edition + Anti Spy ware and updating DAT files on regular basis. Co-coordinating with wintel team to support SCCM, VTM, EEPC, safe boot, AV updating, MacAfee endpoint encryption, updating windows patches, Installing necessary Software’s and Utilities for the end user. Installed all Hardware and peripheral components such as Hard Drives, NIC cards, CD-ROMs, Modems, Memory, Scanners, Printers, SCSI cards and Sound cards. Managing Local Group Policies. Checking user account status, group membership & resources using Web admin tool. Supporting remote user via RDC, VNC & Net meeting. Coordinating with Wintel & Messaging team for enabling AD user id and e-mail access. Configuring & troubleshooting client’s mailboxes using MS-Outlook. Configuring local and IP based Printers. Detailed knowledge of hardware integrates and trouble shoots. Handling Tape movement. Maintain more than 4000+ desktops 700+laptops and 100+Network printers Maintain networks and monitoring Deploy wrap and patches to all workstations Server media Updating like daily, weekly, monthly, yearly Creating new name policies authentication rights and host add to domain Problem analyzing and rectifying Maintain information security and COB(Continuity On Business ) Problem Faced through user call and rectified through remote, Desk visit and URL based support Knowledge in Citrix client software. Providing IP to users Tools used for acknowledging and resolving tickets (Virtual tech, Virtual request, Ultimatix,) Data Encryption using MacAfee endpoint encryption software’s,

Listed skills include Windows 7, Technical Support, Citrix, Hardware, and 14 others.