Principal – Business Management
Aug 2021 - Jul 2024
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Megan Long Email & Phone Number
Passionate and Driven Business Analyst | Reporting Wizard | Excel Master | Power BI Guru | Turning Data into Actionable Insights for Growth
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Profile completeness 71%
Role
Passionate and Driven Business Analyst | Reporting Wizard | Excel Master | Power BI Guru | Turning Data into Actionable Insights for Growth
Location
United States, United States, United States
Who is Megan Long? Overview
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Megan Long is listed as Passionate and Driven Business Analyst | Reporting Wizard | Excel Master | Power BI Guru | Turning Data into Actionable Insights for Growth based in United States, United States, United States. AeroLeads shows a matched LinkedIn profile for Megan Long.
Megan Long previously worked as Principal – Business Management at At&T and Outbound Program Manager Sales Center QA at At&T. Megan Long holds High School, General Studies, 3.8 from Cheyenne Central High School.
Profile bio
About Megan Long
Focused on improving the customer experience through observation-based reporting and analysis. High energy, optimistic and passionate leader. Self-motivated, detail oriented & disciplined. Driven by constant improvement and continuous education. Individual with strong communication skills who enjoys working as a team or independently. Recognized for exceptional quality standards and intrapersonal relationships. Exquisite listening and problem-solving abilities. Very well organized; flexible and able to multitask and meet deadlines under pressure.
6 roles
Megan Long work experience
A career timeline built from the work history available for this profile.
Outbound Program Manager Sales Center Qa
Feb 2016 - Jul 2021
Point Of Contact For Customer Interaction Specialist 1 Group
- Supervise, coach and develop team according to DIRECTV Leadership Formula.
- Is a role model and passionate leader.
- Sets and monitors team and team member qualitative and quantitative performance expectations and manages performance results.
- Supervises, coaches, & develops Customer Interactions Specialists through providing timely, constructive and actionable feedback.
- Ensures all CI functions at site level are being completed efficiently and accurately
- Demonstrates competence in interviewing and selecting talent based on functional expertise and cultural fit. All aspects of supervision of CI call center team including hiring, termination, coaching and development to.
Sep 2015 - Jan 2016
Customer Interaction Specialist 1
- Performs call monitoring and audits the accuracy and quality of partner/vendor evaluations performed on inbound CSR telephone calls. Documents quality issues and performance measures for management review. Provides.
- Partners with stakeholders and business owners with goal of increasing agent, team and call type performance through providing feedback and insight on performance, sharing best practices, facilitating calibration and.
- Assists Supervisor and manager with other projects, duties and responsibiliteis as needed, assigned and/or required.
- Audit CARES! evaluations performed by partner sites (percentage of total completed based on headcount at each site).
- Provide wee over week trending on variance and areas of focus by utilizing reporting and analysis to provide coaching and development to improve.
- Provide support to Partner QA teams and supervisors/coaches by conducting calibration sessions, sharing best practices.
Sep 2014 - Aug 2015
Quality Assurance Advisor
Jan 2014 - Sep 2014
Customer Service Representative
Dec 2012 - Jan 2014
3 education records
Megan Long education
High School, General Studies, 3.8
Cheyenne Central High School
Data Analyst Certification
Education record
FAQ
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What is Megan Long's role at their current company?
Megan Long is listed as Passionate and Driven Business Analyst | Reporting Wizard | Excel Master | Power BI Guru | Turning Data into Actionable Insights for Growth.
Where is Megan Long based?
Megan Long is based in United States, United States, United States.
What companies has Megan Long worked for?
Megan Long has worked for At&T and Directv.
How can I contact Megan Long?
You can use AeroLeads to view verified contact signals for Megan Long, including work email, phone, and LinkedIn data when available.
What schools did Megan Long attend?
Megan Long holds High School, General Studies, 3.8 from Cheyenne Central High School.
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