M.Erdem Tuncel Email & Phone Number

İstanbul, İstanbul, Tr

Istanbul, Turkey

- Worked as a Program Manager in Strategy, Planning and Performance Mang. Unit and PMO- Program Manager of Sustainable Digital Banking Program consists of 10+ majot projects including Customer, AI, Marketing, Operations, ADC, HR, Law, Sales dimensions- Presented BoD and C-level committee (IT Governance & IT Strategic Planning Com.) presentations and follow-up- Lead the planning and execution of digital banking strategy and roadmap program ($10m budget) with McKinsey which outcomes %500 increase in digital sales volume, %25 increase in digital customers, %6 increase in digital transactions and also %37 digitally acquried customer in 1 year- Agile mindset with believing team spirit-Future/digital banking strategist and project manager for digital banking projects. Some of major projects involved as a project/program manager: Customer Video Onboarding for Retail and SME segments, digital channels customer migration program, Credit Cards digital applications and service transactions, TR QR code payment & money transfer, AI projects such as collection estimation, income estimation, customer rating limit models, mobile investments (stocks, funds, sukuk), NFC security tnx, Swift GPI, AI Chatbot and internal GenAI LLM projects, e-commerce consumer loans and micro credits, and some other end-to-end digital cust. journeys.- Digital channels and payment systems change requests management and prioritization aligned with business strategy- Market analysis and establish Digital Banking Strategy Roadmap which includes both business model and technical aspects.- Co-Program manager for insha app (digital native islamic banking app based in Germany- Ensure compliance, policy, and legal input is factored into all stages of program-Manage communication within and between teams, and represent plans at governance forums and to senior management

Istanbul, Turkey

Vice President of Business Solutions and Project Coordination Service in SMBs & Corporate Banking Unit Providing Business Solutions & Project Coordination for SMBs and Corporate Customers in Financial Services industry.- High level design and modeling of innovative IT solutions for Loan Applications & Processes including Funds Pricing & Reservation Process, Funds Offering System, Funds Pricing Approval Authorization Matrix System. - Corporate CRM (including Portfolio Management, Single View of Customer, Branch Dashboard, Performance Tracking, Customer Segmentation), Renovation of Leasing Applications, Commercial Payment Systems for various customer segments on top of core banking application. - Deliver innovative applications & processes that adds value to customer and employee satisfaction.-Assessment of the problems sent by related departments, taking corrective & preventive actions-Orchestrate the process design & improvement team-Lead and motivate the team to ensure projects are planned, coordinated, and managed to meet customer expectations for delivery and performance.

Istanbul, Turkey

Vice President of Business Solutions and Project Coordination Service in Retail Banking Unit - Deliver IT Consultancy for Retail Banking products and services for various individual customer segments.- Prepare IT solutions for retail products including retail loan applications, automatic collection system, deposit accounts, CRM integrations for various retail products and services-Evaluation of the improvement suggestions coming from branches/region, coordinating required units and taking action-Assessment of the problems sent by related departments, taking corrective & preventive actions-Orchestrate the process design & improvement team-Lead and motivate the team to ensure projects are planned, coordinated, and managed to meet customer expectations for delivery and performance.

Head of Internet Banking in Systems Development Unit- Responsible for Alternative Distribution Channels underlying technology, products and services- System analysis and design of Internet Banking Application and its underlying backoffice applications and integration with core banking applications

Istanbul, Turkey (İtü Arı Teknokent)

- Bizitek was acquired by Ericsson Turkey in 2009. - Product Manager and Presales Consultant for BPM (Business Process Management) and CRM products in Sales Marketing Department- Perform product live demos in various events, response to RFP Tenders and deliver PoC especially for Telco and Financial Services industries.- Provide assistance in the distribution of new product information, application workshops and solution strategies- Helping the customer identify the best solution for their business requirements

Istanbul, Turkey (İtü Arı Teknokent)

Worked as a Account and Project Manager for Business Process Management product in Telco and Financial Services Industries.- Project manager and developer in local BPM product called "Netflow" which has a fully visual process design interface and process rules scripting editor. - Managed projects based on Bizitek Project Management Methodology.- Provided max effort to deliver each project deliverable on desired quality, time and on budget.- Project Scope Management, Communication Management and Change Request Management - Responsible for project documentation (Analysis Report, Status Reports)- Managed brand name Telco and Finacial Services companies process automation projects such as Demand Management for top Telco companyand Loan Processes for domestic banks.

Istanbul, Turkey (İtü Arı Teknokent)

- Document Management, Document Imaging, Form Processing Systems presales engineering in Sales and Projects Departmant- Building solution including project cost analysis, response to RFPs, and preparing POCs for various industries. - Account Manager & Project Manager in major mission critical projects such as: - Retail Bank (in Turkey) Document Management and Service Bureau Digital Project Archiving - Global Oil Company Loyalty Card Fom Processing and Imaging. (Due to increase in customer loyalty ratio Golden Barrel Award winner) - Top Global Carrier Turkey Office Waybill Document Imaging Project in partnership with Xerox Turkey - Participation Bank (in Turkey) Document Imaging and Cheque Processing system

Master’S Degree, Computer Engineering

%50 Scholarship M.sc. Thesis: Distributed Digital Archive System

B.S. Computer Engineering

%50 Scholarship

Education record