Katherine Metzger Email and Phone Number

• Dispatch company drivers and maintain contact with drivers throughout the day.• Find and establish strong working relationships with outside trucking companies to ensure loads are covered.• Communicate and schedule loads with customers to ensure shipment deadlines are made.• Act as a communication liaison with customers, drivers and receiving departments.• Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes.• Monitor drivers’ daily logs for errors or violations. • Keep track of drivers’ working hours and equipment availability.• Coordinate and manage the most efficient loads to remain cost-effective as a company, combining shipments based on their routes and timeline.• Determine the best delivery methods and negotiate rates directly with vendors and customers.• Keep record of shipments and handle required paperwork for each load hauled.• Managing phone calls from Sales, Customers and drivers effectively and efficiently in a complex, fast-paced and challenging dispatching environment.• Willingly handling conflict resolutions and mediation between drivers and upper management.