Passionate about emerging technologies, I've carved my professional journey by seamlessly integrating my fascination with computing. I started as a front-line technical support operator, gaining invaluable problem-solving skills and client communication experience while working with residential customers.Over time, I transitioned to a more strategic role within the company, contributing to the delivery of services to residential clients and providing crucial support to field technicians. I also had the opportunity to actively engage in internal application testing projects, subsequently becoming a trainer and presenter for various technical releases.In 2017, I embarked on a new challenge by assuming the role of team leader, a move that profoundly influenced my perspective on leadership. I embraced a compassionate approach, motivating my team to excel.In 2021, I was particularly drawn to the adoption of Agile methodologies within the company. As a Team Facilitator, I stepped into the role of an Agile ambassador, guiding teams through this transition while maintaining operational efficiency. I swiftly recognized the critical importance of change management in this context.Outside of my professional endeavors, I'm passionate about content creation. I manage a YouTube and Twitch channel where I share a diverse range of experiences, spanning from video gaming to board games, all while honing my video editing skills. Additionally, I dabble in various musical instruments, from the stylophone to the electric guitar, and even hosted a podcast covering a variety of societal topics, from the arts to parenthood.My commitment to continuous learning and my drive to grow, both professionally and personally, lie at the heart of who I am.