Meuque De Lima Email & Phone Number

Montréal, Québec, Canada

Here is the Support team tasks summary list divided in categoriesCustomer Request General Management and triaging Respond to incoming customer requests via the ticketing system. (Forward if applicable) Respond to incoming customer telephone calls. Verifying the Support ticket queue constantly Perform internal infrastructure monitoring (MTL-1 NOC) Provide customer migration support outside of business hours Help with operational process improvements and documentation updatesPerform Level 1 network troubleshooting including the partner engagement for resold services Send customer Mass Notifications (maintenance or incident related)Alert monitoring and response - dev working on the queue Monitoring of critical facility environments and alerts from all sites Monitoring of physical security alerts at MTL-1 Monitoring of network alerts from all sites Perform facility walkthroughs after hours at MTL-1 Escalations/Incident Management Investigate and escalate priority alerts and incidents to the support manager and/or relevant departments. Provide timely customer updates and respond to escalation requests and questionsMTL-1 Visitor Management and Physical Security Answer the front door (deliveries, contractors, customers) Provide access to the Data Center if needed Access control/cards Management MTL-1 Keys management MTL-1 access audits/reportsAbuse Notification Monitoring of the Abuse queue daily Reporting to the Abuse offenders (based on the IP provided).

Montréal, Québec, Canada

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration• Promote loyalty by educating customers about our loyalty programs• Leverage omni channel offerings to deliver a frictionless customer experience• Support sales floor, fitting room, check out, and back of house processes, as required• Courteous and responsive to internal/external request• Exchange and verifies job related information to provide support• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required• Able to handle customer interactions and potential issues/concerns courteously and professionally• Use basic information-gathering skills to solve problems• Ability to learn procedural knowledge acquired through on- the-job training• In Quebec: Must be able to speak French

Montréal, Québec, Canada

Information Technology

Francisation, Français