Laureate Media is a globally expanding brand having its presence in European, Middle Eastern and Asian regions that focuses in producing creative and innovative solutions on Social Media Branding, Virtual Reality, Augmented Reality, Mobile App Development, Gaming App Development, Smart Coding, Interactive Content Creation, Website Design and Development, Analytics.As the Chief Marketing Officer of Laureate Media I direct for marketing activities in all verticals where I lead its brand management, marketing communications (including advertising, promotions and public relations), market research, product management, distribution channel management, pricing, and customer service.“In our line of business listening to new trends and leading the business structure to cater to the market correctly is vital.” Directing strategically and coach to the team which comprised of Digital Marketing, Social Media, Virtual Reality, Augmented Reality, Mobile & Gaming App Development, PR, CRM and Creative individuals to grow and develop the company's audience, customer acquisition and customer engagement across each market to identify high growth value markets (Europe & Asian region) and react to the situation by devising an all-out Marketing strategy and plan and ultimately reach out to the targeted customer groups establish the company's brand proposition, values and guidelines as well as executing a clear go-to-market branding strategy working with both internal and external resources and to make use of available data to drive performance marketing and to eventually have an ownership of the P&L.

- Increasing revenue and controlling costs while ensuring quality service levels are achieved as per each SLA with each customer- Overseeing the performance of each officer, including but not limited to team leads and their assigned staff officers.- Optimization of work and its utilization through proper analysis of data and reports- Looking at new products and solutions through POS and other assigned products/solutions that can be used to further enhance the revenue of the department/company.- Operational optimization, Cost reduction, and optimization

- Collaborating with stakeholders, including customers, sales, marketing, and development teams, to gather and prioritise product requirements and prioritised backlog requirements for development.- Working with cross-functional team members - UX, Development, and Data teams ensuring Sprint Goals are understood and agreed upon for delivery.- Maintaining a product roadmap that outlines planned features and improvements for the product development.- Working closely with cross-functional teams, including engineering, design, marketing, and sales, to ensure alignment and successful product delivery.- Defining key performance indicators (KPIs) and metrics to measure the success of the product and track its performance over time.- Managing the product budget and resources effectively to ensure the successful delivery of the product within budget constraints.

Develop the business scope on A10 Networks and Stratus Technologies by identifying potential market; conducting market research; generating product requirements; determining specifications, production timetables, pricing, and time-integrated plans for product introduction; developing marketing strategies. - Determines customers' needs and desires by specifying the research needed to obtain market information.- Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements; appraising new product ideas and/or product or packaging changes.- Assesses market competition by comparing the company's product to competitors' products.- Provides source data for product line communications by defining product marketing communication objectives.- Obtains product market share by working with sales director to develop product sales strategies.- Brings new solutions to market by analyzing proposed product requirements and product development programs; preparing return-on-investment analyses; establishing time schedules with engineering and manufacturing.- Introduces and markets new products by developing time-integrated plans with sales, advertising, and production.- Maintains product management staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Improve V S Information Systems’s market position and achieve financial growth while defining long-term organizational strategic goals, builds key customer relationships, identifies business opportunities, negotiates and closes business deals and maintains extensive knowledge of current market conditions. Within the company and it is my job to work with the internal team, marketing staff, and other managers to increase sales opportunities and thereby maximize revenue for their organization. To achieve this, I will find potential new customers, present to them, ultimately convert them into clients, and continue to grow business in the future. I will also help manage existing clients and ensure they stay satisfied and positive and call on clients, often being required to make presentations on solutions and services that meet or predict their clients’ future needs.- New Business Development- Client Retention- Business Development Planning- Management and Research- Education- Posses Market intelligence- Telecom Industry Solutions- Technology Orientation- Growth Opportunity- Account Development and Management- Sales Tools

Generate sales for a portfolio of accounts and reach the company's sales target. Identify new sales opportunities within existing accounts to remain a client-account manager relationship by up-selling and cross-selling. Manage and solve conflicts with clients. Interact and coordinate with the sales team and other staff members in other departments working on the same account. Establish budgets with the client and company. Meet time deadlines for accounts.- Posses Market intelligence- Telecom Industry Solutions- Technology Orientation- Growth Opportunity- Account Development and Management- Sales Tools- Competitive IntelligenceProject DeliveriesClient: YKK Lanka. (DB Procurement)Products: Oracle DB SE One.Client: Dialog Axiata. (AxiPay Project)Products: Oracle DB SE / Oracle VM Ware Symantec NetBackup licenses [RMAN] / NetBackup File system licensesClient: Dialog Axiata. (Enhancing Test Environment for Critical Services Project)Products: Oracle DB SEClient: Dialog Axiata. (RBM Project)Products: Oracle DB SEClient: Dialog Axiata. (Enhancing Test Environment for Critical Systems Project: Oracle)Products: Oracle Sun Server X5-2 / Spark Server T5-2 / ZFS Storage Appliance Oracle Database Enterprise Edition NUP Oracle WebLogic Server Enterprise Edition NUPClient: Dialog Axiata. (Enhancing Test Environment for Critical Systems Project: HP)Products: HP BL660c Gen9 Blade ServerClient: Dialog Axiata. (EOFY HP Server Upgrade: Products: HP DL380 Gen9 ServerClient: Hutchison Telecommunications Lanka. (RH Virtualization)Products: Red Hat Enterprise Virtualization (RHEV)And many more on its way....

- Brand development- Build effective workplace relationships - Communicate with both internal and external customers in a courteous and professional manner.- Organising and managing work tasks according to schedule, adhering to all company values, deliver excellent customer service.- Planning on Advance Roster.- Time card adjustments.- Stock take and adjustments.

- Provide fault resolution for simplex/complex products, services and network components. Perform comprehensive remote diagnosis and restoration of services for both Wholesale and Retail customers within targeted timeframes. - Meet all accountabilities in relation to Telstra’s Health and safety for all staff and customers. - Conform to the Telstra Culture Pillars and Values at all times and follow Company Policies and Procedures, that may vary from time to time, and other duties as reasonably directed. - Engage customers by utilising effective questioning techniques to identify the problem. - Escalate customer faults to appropriate fixer group for resolution if unable to rectify fault at time of testing. - Utilise appropriate test tools and test methodology to diagnose and determine the nature of a customer effecting fault and action as per process. - Action testing requests within targeted timeframes to provide specialist support to internal customer groups. - Assist customers with Customer Premises Equipment configuration. - Liaise with Wholesale Service Providers when actioning fault reporting of end users. - Process work in line with individual Work stream process’s and requirements. - Meet all productivity and quality performance measures related to the role. - Interpret various systems to provide accurate delivery of services and product while working in both the Back of House and Front of House queues.- Specialised systems such as AXE, System 12, RIM, CMUX, Extel, Telspec, RAM 8, 2/4DPGS, SCADS, DCS-20, PABX Systems, AXIS, FLEXCAB, SULTAN, START, NEAS, SHAZBOT, SASAF, NCI, XDM CAM S12 and CAM AXE.

- Build effective workplace relationships - Communicate with both internal and external customers in a courteous and professional manner.- Organising and managing work tasks according to schedule, adhering to all company values, deliver excellent customer service.- Planning on Advance Roster.- Time card adjustments.- Stock take and adjustments.- Rostering- Staff training- Responsible service of alcohol and control - Food preparation and service control with hygiene and safety- Managing safety of Operations in different level

- Build effective workplace relationships - Communicate with both internal and external customers in a courteous and professional manner.- Organising and managing work tasks according to schedule, adhering to all company values, deliver excellent customer service.- Staff training- Responsible service of alcohol and control - Food preparation and service control with hygiene and safety- Managing safety of Operations in different level

- Build effective workplace relationships - Communicate with both internal and external customers in a courteous and professional manner.- Organising and managing work tasks according to schedule, adhering to all company values, deliver excellent customer service.- Rostering- Staff training- Responsible service of alcohol and control - Food preparation and service control with hygiene and safety- Managing safety of Operations in different level