Responsible for designing and implementation of the IT strategy for the different Logistics business units,with focus on acquisition and implementation of new solutions, like TMS (Transportation ManagementSystem), RPA, ML & AI solutions to support Sales & Operations.Collaborate cross-functionally with the Sales, Operations and Finance & Credit Teams, as well as ITvendors.Key responsibilities:- Partner with Business Units to identify and execute transformation initiatives, based on measurablebenefits for the business- Reporting to Logistics VP and to the Functional Team Leadership (FTL) the program and projectstatus, key achievements and KPIs

Head of E2E Solution & Data Analytics, reporting to Regional VP of Strategic Planning & Transformation.I led multidisciplinary teams, driving change within the organization, seeking ways to improve employeeand customer experience, through digitalizing and transforming processes, systems, policies, and tools.Key Responsibilities:• Partner with Executive leaders to define key business needs and ensure meaningful results from ourstrategic initiatives.• Responsible for more than +20 employees, including headcount and IT vendors, with different strategicgoals: o Data Analytics, supporting and training the business areas for data visualization o Optimization of Processes and Systems (with a focus on CX and EX), ensuring adoption of changes working with a Change Management specialist within the team o Global Product Development initiatives, ensuring proper identification of impacted systems and processes and data requirements o Customer Web Portal (LATAM), improving CX through digitalization

Senior Process Consultant for the CEI (Customer Experience Improvement) Program.Key responsibilities:- Identifying business opportunities, impacting business areas, and developing solutions that couldinclude process, technology and/or people changes.- Identifying impacts through the company end-to-end processes, working collaboratively with Marketing& Sales, Order, Delivery, Operations and Finance teams.- Defining and implementation of KPIs- Reporting the solutions to the LATAM CEO and the Senior Leadership Team (SLT).

Head of process consultants’ team for SSA (Spanish South America), responsible for providing Processdefinition and implementation internally and for Customers.Key responsibilities:• I led a team of six people in Argentina and Chile, and I worked as SME for the extended community ofProcess consultants across the South American countries.• I led the process to obtain the CMMI level 5 certification by coordinating of a team of project managers• I coordinated the implementation of SW Development and Project Management Process improvementsthrough SSA Region, working with global teams.• I defined the Training Plan for process team members and for IT profiles.• I prepared technical and commercial proposals for Customers, estimating time and costs for SWDevelopment and Maintenance services.

Responsible for defining, analyzing, and implementing Organizational Processes and Procedures, with afocus on Continuous Improvement. Responsible for adapting IT processes to support differentmethodologies such as CMMI, ITIL, Agile.Key Responsibilities:• Implementing IT processes for strategic Customers (ETB Colombia, Telefónica Argentina, Telecom,Cablevisión, Tarjeta Naranja, Banco Galicia, among others).• Coordinating the customization and deployment of IBM Rational Suite (Requirements Management,Defect Tracking, Test Case Automation), in alignment with defined SW development processes andprocedures.• Defining and analysis of service measurements and for presenting the Monthly Quality Report to theHigh-Level Management.• Appraisal Team Member, during the CMMI Level 5 certification.• Implementing Agile practices for IT development• Training and mentoring during implementation of Project Management Processes and SW Developmentand Maintenance.

Participant of the SEPG (Software Engineering Process Group). Responsible for project assistance in Processes implementation, and in the fulfillment of the same aligned to the CMMI model.• Actively participated in the CMMI level 3 certification project, supporting the projects in the implementation of the model, and preparing the Project Managers and their teams.• Participated as Appraisal Team Member, during the CMMI level 3 certification.• Responsible for the survey and definition of internal processes.• Responsible for the execution of audits, revisions and health checks of quality of processes and products of the projects.• Responsible for the collection and analysis of service measurements. Preparation of Quality Report, monthly, and review together with High Level Management.