- Promoted from Software QA Engineer to Software QA Test Lead responsible for the smooth delivery and running of the EnS and Edge Performance project at the Microsoft Engineering Center.- Lead validations on two tented projects. One of which was later released as Windows 11.- Worked with Microsoft's Principle Program Manager, Marketing Product Manager to coordinate testing on 6 branches, an increase from 2 branches at the start of the year, with two major releases, Windows Server 2022 and Windows 11.- Mentoring, coaching, and training a team of 16 QA Engineers with zero post release regression bugs.- Interviewed and on-boarded 3 new top performers, of the 7 resources that the team grew by in 2021.

- Ran manual and automated regression tests on over 40 cumulative update packages that were later shipped out as updates to self hosting insiders and later the general public. - Provided timely, accurate, and detailed test results this gave the offshore and the feature team ample time to repro and triage bugs as needed.- Performed detailed bug analysis to find the root cause of a failure and narrow down problems to its component modules reducing the engineers time needed to fix a bug by half.- Provided bug prevention insights through proactive testing during product specification reviews.

• Configured and provided support for laptops, cisco phones, printers, and projectors.• Escalated complex issues to relevant personnel for resolution.• Supported and administered the company’s network.• Installed and provided application support to end-users.• Configured and Installed Office 365.

• Developed a system that digitized the flight logbook for aviation students. - Framework: Laravel and Bootstrap CSS and basic javascript.• Developed a school grading system. Customizable to fit both primary schools and secondary schools. - Framework: CodeIgniter and Bootstrap CSS and basic javascript.• Updated my 4th-year project, an online voting system, to include SMS results notification at a customizable time interval.

• Monitored the campus network through a Network Management System (Solar Winds).• Provided level 1 troubleshooting of Cisco, LAN, and WAN.• Successfully configured the LAN and WAN networks.• Provided level 1 fault handling support on the campus infrastructure such as replacing faulty patch cables and faulty switches.• Was proactive in providing network cable management and installation of data point services.• Escalated network downtimes to concerned partied for resolution• Carried out the Installation and configuration of Windows Server 2008/2012 R2. • Handled the antivirus management and updated (McAfee Solutions). • Successfully installed and configured Inventory management system (Materials control).• Successfully Installed and configured Oracle's POS (Micros). • Provided level 1 support to end-users of Materials Control and Micros.

• Provided level 1 trouble shooting of Cisco, LAN and WAN.• Escalated network down times to concerned parties for resolution.• Facilitated general PC troubleshooting.