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Nicole Dominguez is listed as Product Specialist | Mental & Emotional Mastery Coach for Leaders & Entrepreneurs at MEvolve Coaching, based in Roswell, Georgia, United States. AeroLeads shows a work email signal at brightstar.com and a matched LinkedIn profile for Nicole Dominguez.
Nicole Dominguez previously worked as Transformational Coach at Mevolve Coaching and Product Specialist at Brightstar Corp.. Nicole Dominguez holds Bachelor'S Degree, Psychology, 3.69 from Kennesaw State University.
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A business IT professional and a certified master coach, who has spent the last few years in integrating the practical demands of life with the energetic (mental and spiritual) functions of the human being. To be of service is my passion, in which I get to exercise through the product specialist role I hold in my corporate job, as well as through the clients I get to support in my coaching business. I found coaching when I had everything checked in a box in terms of “being on track”, I had the income, the house, the friendships, the relationship, the fun. Yet there was a sense of emptiness, The call of “there is something greater” led to a journey of mental, emotional, and spiritual work. I realized everything was not as black and white as society painted it to be, and because of this we were led to suppress our emotions and spirit for the sake of “control”. After working with different clients in developing emotional, mental, and spiritual mastery. I saw how impactful this work would be if it were to be adapted by leaders and entrepreneurs who are driven by purpose, for them to share the impact with those they lead and support. For this reason, my goal is to support leaders and entrepreneurs go through an inside out personal development approach, so they can show up better in the purpose behind their work.
Listed skills include Microsoft Office, Customer Service, Marketing, Research, and 20 others.
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I support leaders discover a deeper purpose behind their work. Through mind, body, and soul integration practices, I guide leaders through the powerful journey of TRUE self development. As a result, clients have a clearer view of how they impact their work, teams, and/or business and use our transformative approach to experience more freedom, creativity, purpose, and fulfillment.
Alpharetta, Georgia, United States
- Implemented and contributed in the launch of a software platform that serviced Canada’s second largest carrier, Rogers Wireless. - Provide insight and training on content implementation and process knowledge by answering all product-related questions in detail and addressing queries promptly from single end-users to internal stakeholders. This results in optimal delivery and support for our client- Identify issues, implement new processes and find resolutions for operational tasks.- Took part in an operational response team for Covid-19 that included handling outside manual processes with vendors and internal departments to ensure product delivery - Work with internal and external teams to ensure product performance exceeds client's standards. - Continue to work closely with servers and SQL to investigate any potential issues affecting software performance. Along with using JIRA to raise defect tickets related to any problems that directly or indirectly affect the software application.
Greater Atlanta Area
-Manage and configure the company's internal platform to the specifications provided by clients across all global regions.-Test client-specific customizations on platform prior to release of updates. -Execute and document UAT validations on platform prior to deployment of monthly builds to production. -Work closely with IT, fraud, and operations teams on front and backend configuration, via the UI and SQL database scripting. -Contribute to project delivery planning, by ensuring validated deliverables meet functional and design specifications based on the contractual guidelines provided by clients.-Perform systems integration testing (SIT) with third party vendors for the implementation of new services including Apple Care. -Manage multiple projects stemming from new client launches, system enhancements, and new vendor services to clients; which were handled within time, technical, and resource constraints.-Continued the utilization of JIRA to report, track and validate the resolution of system related issues.Proactively identify and manage strategies to promote an effective implementation plan.
Alpharetta, Georgia, United States
Continued duties performed under Brightstar’s Application Support Analyst role. -Utilization of the Service Now ticketing system to report, and monitor system issues. -Trained HCL’s offshore team on the HITS application’s processes and systems, which included file processing, SQL and server job monitoring, database schema design knowledge transfer. -Provided HCL’s offshore team support on their daily duties navigating the HITS application.
Georgia
First line support for Brightstar Device Protection's production platforms of HITS (Handset Information Tracking System), to domestic and international users. Working with internal departments including IT Software Development, IT Operations, Client Operations, Customer Care, Logistics and Account Management to document and manage HITS issues/problems.- Address HITS production issues raised by Call Center agents, Escalations agents, Internal Resources, partners and subscribers within preset service levels.- Issues are often addressed via SQL updates on existing code that resolves issues/tasks reported. These updates are recorded via a ticketing system (JIRA), to reflect changes done to code for both internally and externally (i.e., Clients request) tasks. - Analyze and Report wide spread issues within production platforms for Developers to investigate; as well as, ensure to provide examples from the application and/or SQL analytical findings. - Analyze ticket requirements for new functions within the platform to determine the proper channels to address a reported issue, i.e., whether issue in question is related to a defect within the platform or a gap within the ask of function.- Work with product team to develop processes that are capable within HITS platform to substitute manual processing for better service performance. - Develop technical support training material upon changes in processes , and new tasks taken in by the team. - Enforce compliance with HITS Issues escalations and support procedures.- Work on projects from management which are outside of software capabilities
Georgia
Work with Sprint dealers (authorized retailers), and provide complete resolution on finance and device related issuesProactively determine ways to improve dealer experiencePerform outbound campaigns focused on sales initiatives and/or educational initiativesWork with other support infrastructure team members, as well as Sales/Account Managers towards resolutions.Proactively assess, clarify and validate the processes and procedures being used to look for continuous improvementAddress and drive initiatives with relevant operational teams
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Nicole Dominguez works for MEvolve Coaching.
Nicole Dominguez is listed as Product Specialist | Mental & Emotional Mastery Coach for Leaders & Entrepreneurs at MEvolve Coaching.
AeroLeads has found 1 work email signal at @brightstar.com for Nicole Dominguez at MEvolve Coaching.
Nicole Dominguez is based in Roswell, Georgia, United States while working with MEvolve Coaching.
Nicole Dominguez has worked for Mevolve Coaching, Brightstar Corp., Hcl Technologies, and Prestige Hair Salon.
You can use AeroLeads to view verified contact signals for Nicole Dominguez at MEvolve Coaching, including work email, phone, and LinkedIn data when available.
Nicole Dominguez holds Bachelor'S Degree, Psychology, 3.69 from Kennesaw State University.
Nicole Dominguez is listed with skills including Microsoft Office, Customer Service, Marketing, Research, Powerpoint, Microsoft Word, Sales, and Social Media.
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