Marc Washington Email and Phone Number
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Vice President & Healthcare Leader with extensive experience leveraging operations management, procedural improvement and implementation, and vendor relations skills to guide healthcare service teams to deliver timely, quality care to members on a national scale. Strategic problem-solver identifying and improving utilization management programs to substantially augment internal efficiency and elevate customer satisfaction. Natural, collaborative leader and mentor with a proven ability to form authentic relationships, build strong networks and teams, and impact the professional development of others.Areas of Expertise:Healthcare ServiceOperations ManagementProcedural ImplementationVendor RelationsClient SatisfactionProcess ImprovementsStrategic PlanningCross-functional LeadershipMentorship Strategies
Blue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas
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Vice President Customer ServiceBlue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas Nov 2021 - PresentChicago, Il, Us
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Associate Vice President, Customer Service Provider ServicesHealth Care Service Corporation 2019 - Nov 2021• Directed 600+ Operation-Enterprise & Government Intake, Behavioral Health, and Centennial Intake call center units, delivering service to provider and member pre-service and access to care inquiries.• Partnered with clinical management and individual state plan divisions to identify and advance utilization management processes and programs, enhancing the service of more than 16M members.• Spearheaded a multitude of projects and initiatives to improve operations metrics, call center quality, employee engagement, and staffing procedures.• Substantially improved case turnaround time, utilizing online tools and alternative channels to support stringent accreditation guidelines • Facilitated the transition of Medicaid and Medicare utilization management services from an outside vendor to an in-house procedure, safeguarding against previous service and quality issues to elevate member care.
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Senior Director – Divisional Vice President, Service Delivery & OperationsHealth Care Service Corporation 2012 - 2019• Managed 300+ Operation-Intake & Behavioral Health call center units, delivering service to provider and member pre-service and access to care inquiries. • Partnered with Health Care Management Division to continuously identify affordability of care opportunities in support of corporate medical management and savings goals.• Facilitated monthly SDO VP/Director meetings, increasing visibility of the sizable division, classifying metrics and areas of improvement, and building connections among leadership.• Continuously harnessed mentorship opportunities, achieving status as a main and preferred point of contact to lead and coach personnel toward professional goals.
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Director, Network Management EcommerceHealth Care Service Corporation 2009 - 2012• Directed a team of seventeen professionals supporting HIPPA-standard transactions, ensuring all transactions supported published government mandates in addition to attending team seminars and conferences to harness and hone knowledge of compliance standards.• Served as a corporate lead on key Affordable Care Act (ACA) legislation implementation of state exchange readiness, communicating and ensuring adherence to guidelines and rules among the team.• Coordinated cross-functionally with internal departments across Enterprise to effectively increase provider satisfaction and electronic adoption to customers.
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Manager, Provider ConnectivityHealth Care Service Corporation 2008 - 2009• Led a cross-functional team responsible for Enterprise EDI/eCommerce projects, managing the marketing and functionality training for the self-service pre-authorization tool.• Served as the Divisional Liaison to Enterprise Health Care Management on all EDI/eCommerce projects, obtaining and disseminating relevant information and strategies to implement initiatives.• Managed vendor relationships for all HCHS geographies in Illinois, Texas, New Mexico, and Oklahoma, partnering with organizations to introduce and utilize emerging technology.
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Senior Provider Connectivity StrategistHealth Care Service Corporation 2003 - 2008• Managed the development of strategic relationship activities, reducing administration costs through the promotion and implementation of eCommerce solutions and collaborating with vendor partners to create eCommerce functionalities for customers.
Marc Washington Skills
Marc Washington Education Details
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Northern Illinois UniversityHealthcare Administration
Frequently Asked Questions about Marc Washington
What company does Marc Washington work for?
Marc Washington works for Blue Cross And Blue Shield Of Illinois, Montana, New Mexico, Oklahoma & Texas
What is Marc Washington's role at the current company?
Marc Washington's current role is Health Care Operations| Operations Management | Vendor Relations.
What is Marc Washington's email address?
Marc Washington's email address is ma****@****csc.com
What is Marc Washington's direct phone number?
Marc Washington's direct phone number is +163096*****
What schools did Marc Washington attend?
Marc Washington attended Northern Illinois University.
What are some of Marc Washington's interests?
Marc Washington has interest in Professional Networking, Traveling, Edi Self Service Technology, Leadership Training Courses, Current Events.
What skills is Marc Washington known for?
Marc Washington has skills like Hipaa, Edi, Process Improvement, Sdlc, Vendor Management, X12.
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