I am a highly driven operations leader with wider commercial experience. I have a proven track record of award-winning delivery in a fast-paced growth environment together with a focus on strategic planning and execution. I enjoy bringing order and efficiency to situations with many moving parts I value people, teamwork and integrity and believe that to deliver a truly world class service one must focus on organisation culture and obsess about customer experience.Key Experiences• Experienced people leader who has led the large teams, outsource teams and teams offshore• Extensive transformation experience: Target Operating Model design & delivery, IT Automation & Integration and leveraging AI for business benefit• Created and ran the Customer Success programme at KTSL driving significant pipeline growth• Cloud technology business start-up, growth and exit
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Commercial DirectorKtsl Sep 2022 - PresentCorsham, Wiltshire, GbResponsible for value creation including marketing strategy, legal and Customer Success- Created and implemented the KTSL Customer Success Programme- Manage contracts including partner agreements, customer contracts and quotes- Working closely with Sales, Finance and Operations to maximise book-to-bill -
Group Commercial DirectorConnectus Business Solutions Limited Apr 2021 - Aug 2022Doncaster , South Yorkshire , GbResponsible for establishing the corporate structure to support sales growth in new channels.- Owned public sector tenders including successfully joining G-Cloud 13- Created the ESG strategy for Connectus- Senior account management to deliver value to existing clients and identify sales opportunities- Identifying and establishing partnerships that add value and drive growth -
Founder & CeoYoucloud Solutions Ltd Aug 2017 - Mar 2021A cloud start-up, providing cloud services, cyber security and digital transformation consultancy to SME businesses. Success came from - having a crystal clear vision that everyone in the team contributed to and believed in - a primary focus of always delivering a great customer experience - researching our market sector to understand their challenges and drivers and we marketing to them in innovative ways- creating a lean business underpinned by technology so we always delivered what we promised and were always easy to do business with
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Service Delivery DirectorTalktalk Business Nov 2014 - Jul 2017Manchester, Salford Quays, GbResponsible for definition and execution of delivery strategy, maximising book-to-bill revenue and delivering a great customer joining experience. End-to-end service delivery of all data, voice and ethernet products, including provisioning, project management, continuous improvement, engineering and supply chain management. -
Director Of OperationsTalktalk Business Apr 2013 - Nov 2014Manchester, Salford Quays, GbResponsible for creating and delivering a customer centric operating model that delivered transformational change in customer experience. Operational responsibility for Business Customers and Partners of TalkTalk. Including Customer Service, Technical Support, Credit & Risk and On-Boarding for direct and indirect sales channels.
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Director Of Operations, Corporate & SmeTalktalk Business Jul 2011 - Oct 2014Manchester, Salford Quays, GbEnd-to-end operational responsibility for all direct Business Customers of TalkTalk.
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Head Of Customer ServicesTalktalk Business Dec 2006 - Jul 2011Manchester, Salford Quays, GbOverall service responsibility for TalkTalk's business customers including successful integration of numerous large scale acquisitions.
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Head Of Customer OperationsCarphone Warehouse Business Solutions Nov 2005 - Dec 2006
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Channel It Account ManagerO2 (Telefónica Uk) 2000 - 2005Reading, England, Gb
Mark Wiseman Education Details
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University College Isle Of ManBusiness And Finance
Frequently Asked Questions about Mark Wiseman
What company does Mark Wiseman work for?
Mark Wiseman works for Ktsl
What is Mark Wiseman's role at the current company?
Mark Wiseman's current role is Operations & Commercial Leader.
What schools did Mark Wiseman attend?
Mark Wiseman attended University College Isle Of Man.
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