Wong Weng Yew Email & Phone Number

Kuala Lumpur, My

Malaysia

Coaching and Mentoring: Provide personalized coaching and mentoring to students to improve their sales techniques and customer engagement skills.Training and Development: Design and deliver sales training programs, workshops, and seminars to enhance the skills and capabilities of students, including topics such as objection handling, closing techniques, and relationship building.Goal Setting: Provide coaching for students to set realistic and achievable sales targets, monitor progress towards goals, and provide support and guidance as needed.Feedback and Support: Offer constructive feedback and support to students, recognizing achievements and providing guidance on areas needing improvement.Knowledge Sharing: Keep abreast of industry trends, market developments, and best practices in sales coaching and share knowledge and insights with students to enhance overall performance.Documentation and Reporting: Maintain accurate records of coaching sessions, performance evaluations, and training activities, and generate reports to track progress and measure the effectiveness of coaching initiatives.

Malaysia

Lead Conversion: Engage with leads generated through various channels, including inbound inquiries, outbound calls, and referrals, to understand their needs and preferences.Product Knowledge: Demonstrate a comprehensive understanding of the company's products or services, including features, benefits, pricing, and competitive advantages, to effectively convey value to customers.Consultative Selling: Utilize a consultative selling approach to identify customer pain points, address objections, and tailor solutions to meet their specific requirements, fostering trust and rapport throughout the sales process.Negotiation: Negotiate terms and conditions of sale, including price, payment terms, and contract terms, to reach mutually beneficial agreements while maximizing profitability and customer satisfaction.Closing Deals: Apply persuasive communication techniques and effective closing strategies to secure commitments from customers, guiding them through the final steps of the purchasing process and ensuring a seamless transition to post-sale support.Pipeline Management: Maintain accurate records of sales activities, opportunities, and customer interactions in the CRM system, track progress towards sales targets, and proactively follow up on leads to drive conversions.Customer Relationship Management: Foster long-term relationships with customers by providing exceptional service, addressing concerns or issues promptly, and serving as a trusted advisor for future purchasing decisions.Continuous Improvement: Stay updated on industry trends, market dynamics, and competitor offerings to continuously refine sales techniques, improve performance, and achieve personal and team objectives.

Strategic Planning: Develop and implement a comprehensive ecommerce strategy aligned with business goals, market trends, and customer preferences, identifying opportunities for growth and differentiation in the competitive landscape.Product Selection and Sourcing: Curate a diverse product catalog that meets the needs and interests of target customers, sourcing suppliers, negotiating contracts, and maintaining relationships to ensure quality, availability, and competitive pricing.Website Management: Oversee the design, functionality, and performance of the ecommerce website, optimizing user experience, navigation, and conversion pathways to drive traffic, increase engagement, and maximize sales.Marketing and Promotion: Develop and execute multi-channel marketing campaigns to drive awareness, traffic, and conversions, utilizing SEO, SEM, email marketing, social media, and other digital marketing channels to reach target audiences and achieve revenue targets.Customer Experience: Ensure a seamless and positive shopping experience for customers from browsing to checkout, focusing on usability, convenience, and satisfaction, and implementing customer feedback and insights to continuously improve processes and offerings.