Céline Meyer Email & Phone Number

Berlin, DE

Berlin, Allemagne

Berlin, Allemagne

• Lead and guide a top-performing team (7 people), including hiring, training, and coaching;
• Monitor team goals and KPIs;
• Drive revenue growth and margin performance of the team's accounts;
• Improve process efficiency and provide support to work effectively;
• Assist with customer escalations and quality root cause analysis.

Berlin

Added tasks:- Customer onboarding- Take over Key Accounts

Berlin, Allemagne

- Ensure operational excellence by managing transport operations in close contact with customer accounts, in- and external counterparts acting as the first point of contact for all sides on daily basis- Develop strong data insights to understand account performance- Performance reports- Constantly optimize operational processes in cross-functional.

Berlin, Deutschland

- Build strong relationships with trucking companies' key contacts (i.e., owner-operators, dispatchers, and drivers)- Build long-term strategy & structural capacity plans with our carrier partners- Develop new and grow existing carrier relationships (lead generation, cold calling, and referrals)- Best prices negotiation with our carrier partners - Identify.

Région De Berlin, Allemagne

• SUPPORT:- 1st level End-User support though Zendesk, emails, chat, calls- Collaborate cross functionally with sales, Product, Engineering, Marketing and OperationsON-BOARDING:- Customer on-boarding and leading.
• Educate and empower the customers on the platform- Change Management- Be the voice of the customer

Région De Paris, France

Mission for AccorHotels:- Supervision of the technical onboarding of suppliers on the ACCOR platform (new marketplace):- Assisting and coaching of the suppliers in every onboarding step: catalogue and offers feed implementation and update, orders management, mapping...- Training of the suppliers to make them autonomus on daily use of the platform- Helping.

Région De Paris, France

- Customer profile analysis- Creation of the offer- File management from the receiving to the closing - Working in a team of 12 people- Use of sales techniques and CRM tools- Software used: GALILEO GLOBAL DISTRIBUTION SYSTEM

Région De Hambourg, Allemagne

- Content Marketing & development of the new website- Social media planing - Creation of direct marketing actions (for Easter & Christmas)- Customer acquisition & building of the customer loyalty- Organization of the REEPERBAHN FESTIVAL 2015

Mallorque, Spain

- Learning how to maximise the hotel occupancy- Learning how to develop lucrative sales targets & business relation networks- Learning how to develop the positive image of the hotel- Learning and application of the criterias of Leading Hotels of the World- Learning to use the Property Management System MICROS FIDELIO 8MAINLY: Event management: organization.

Orlando, Floride, États-Unis

- Check-in / Check-out- Solving problems for guests- Payment handling- Greeting- Learning and application of Disney Guidlines- Use of LILO (Disney World's Property Management System)

Double Diploma, Bachelor Of Business Administration - Marketing & Management In Tourism & Hospitality, Awarded "With Honnors"

Activities and Societies: Member of EGCCI Student Office 08/2012 until 05/2013 : campaign to be elected 06/2013 until 05/2014 : Member of.

Bachelor Of Sciences - Tourism, Hospitality & New Technologies, Awarded "With Honnors"