Meyer Gary Email & Phone Number

University City

To work with technical groups to resolve issues in a timely manner.Supporting the IP services team and the technical support teamInvolved in the designing of customer solutions of new SIP orders,including account creation,provisioning and porting of numbers.Running call traces and Wireshark on calls to isolate trouble.Involved in Cloud PBX deployment

United States

Organized customer orders, coordinated with internal departments as required, maintain timely customer/vendor communications, and manage the orders through to completion.Confer with internal departments, vendors or others to discuss existing or new circuit requirements. Read and interpret Circuit and Design Layout Records (CLR & DLR) information.Ensure that established Service Level Agreements (SLA) are being met, specifically; intervals for FOC and DLR delivery.Strong ability to learn traditional provisioning systems related to internal and external customer profile creation for provisioning. Specifically, these systems encompass, Oracle MetaSolv, and LEC provisioning environments to include: Tool Bar, Verigate, EBTA, EASE and Wise.

O'Fallon Mo

.Actively and consistently support all efforts to simplify and enhance thecustomer experience..Validate problem descriptions and perform detailed diagnosis; track and updateproblems in trouble ticketing system..Provide high level of Customer Satisfaction for Tickets and Requests. Build and maintain supportive working relationships with Customers..Ability to analyze packet captures (PCAP Files)and call Detail Records (CDRs)in multiple formats to pinpoint call quality issues and work with otherdepartments to resolve the trouble..Experienced with troubleshooting complex network problems involving power,network hardware,Adtran routers,Juniper routers, or carrier services..Maintaining Adtran 924 routers and Juniper routers and VoIP and IP circuits.Commonly worked with Juniper Core routers and Cisco 3600's.Ability to analyze packet captures (PCAP Files) and call Detail Records (CDR's) in multiple formats to pinpoint call quality issues and work with other departments to resolve the trouble.Knowledge of network protocols such as TCP/IP. Experience with fault isolating and troubleshooting networks including LAN and WAN. Perform Trace Routes and IP Ping Status testing.

Greater St. Louis Area

.Responsibilities included submitting UNE, EEL and ASR orders for customer’s circuits and defining customer requirements and other technical parameters..Confer with internal departments, vendors or others to discuss existing or newcircuit requirements..Responsibilities included submitting UNE, EEL,LSR and ASR orders withILEC's for customer's circuits and defining customer requirements and othertechnical parameters..Ensure that FOC and DLR deliveries are met..Understanding of ILEC ordering systems and verifying facility assignmentsbefore installation..Designing various circuits in the Metasolve application..Coordinate the order and the LOA with the customer and their vendor.Verifythat the order is correct before proceeding with the installation..Scheduling number port requests with the various ILEC's and CLEC's toinclude AT&T,Verizon and Century Link.

Greater St. Louis Area

Verifying what type of product and services is being ordered by the custmer. To verify pricing is correct for the products ordered.Coordinate the order with the customer and their vendor the LOA and to verify that the order is correct before proceeding.Scheduling number port requests with the various ILEC's and CLEC's to include AT&T,Verizon and Century Link.Confirming that the circuits were delivered on the requested due date and scheduling the number port and turn up with the vendor

Phoenix, Arizona Area

.Worked closely with customers and their vendors to resolve network and /or equipment related issues..Provide user support by diagnosing network and device problems andimplementing technical or procedural solutions..Provide updates to customers on the progress of their trouble tickets and escalated as necessary..Perform network problem resolution..Communicate with telecommunications vendors to verify technicalspecifications for available hardware, software, or services..Experienced with troubleshooting complex network problems involving power,network hardware, routers, CSU, or carrier services.

Weldon Springs Mo

.To work customer trouble tickets to include private line and frame relay services isolating trouble on the MCI network.Worked closely with team mates to determine possible outages on our network .Retrieve and verify cross connects on the circuit and to isolate trouble on digital cross connect systems. Type of DACS used were Tellabls 5500, 532, and Alcacatel 1631 & 1630. Test circuits using React or Centest testing tools.

Communications Cable And Antenna

Associate'S Degree, Electrical, Electronic And Communications Engineering Technology/Technician