Jodi M. Email and Phone Number

Ensure best staff and providers brought on board by performing all hiring operations. Implement efficient schedule management for staff, providers, and patients, including creating templates, on-call schedules, vacation coverage, and provider meeting agendas. Handle all staff, patient, and provider complaints with solution-oriented approach. Supervise insurance credentialing and contracting processes to streamline patient coverage. ▪ Directed all Medicare quality care programs for excellent patient care.▪ Conducted staff reviews and determined pay increases based on performance evaluations.▪ Oversaw supply ordering and inventory management to guarantee availability of necessary resources at clinic.▪ Scheduled monthly one-on-one meetings with staff to foster individual growth and address concerns.▪ Concluded patient care as necessary while adhering to policies for no-shows, bad debt, and abuse of staff.▪ Utilized QuickBooks to accurately post all payments and deposits while balancing accounts.▪ Managed payroll and payroll taxes for timely and accurate compensation for staff.Develop and follow clinic budget to optimize financial resources for maximum efficiency. Administer facilities management, including scheduling and controlling building repairs and maintenance. Establish effective workplace procedures for streamlined operations. Verify all policies and practices adhere to industry standards and government regulations.▪ Organized staff and provider appreciation events to boost morale and foster positive work environment.▪ Recruited and trained competent back office medical assistant lead.▪ Identified staff growth opportunities and areas for improvement and development.▪ Acted as OSHA safety leader for clinic.▪ Designed comprehensive COVID workflows from testing to vaccine administration.▪ Played crucial role in successful buyout of clinic during acquisition by new company this year.

Revamped personnel, training, and labor relations activities to drive improvement and establish cutting-edge HR policies. Counseled managers on critical organizational policy matters while proactively recommending necessary changes to confirm continuous improvement. Led dynamic orientations to instill positive and motivated attitudes among employees toward organizational objectives.▪ Performed as vital conduit between management and over 65 employees, expertly handling questions, interpreting and administering contracts, and skillfully resolving work-related problems.▪ Spearheaded development and seamless execution of OregonSaves IRA in addition to facilitating healthcare, dental, and vision insurance coverage for company.▪ Pioneered establishment of new OSHA protocols and warranted company-wide compliance through rigorous training initiatives.▪ Recognized imperative to update obsolete employee handbook, leveraging previous experience in office management, HR responsibilities, and employee oversight.▪ Identified and assessed staff vacancies to employ proactive approach in recruiting, interviewing, and selecting top-tier applicants for various positions.

Treatment Medical assistant in a large, 6 provider dermatology practice. Operated as the treatment MA responsible for personal schedule including, Photo therapy, Photo Dynamic Therapy, Excimer Laser treatments, Unna boot application, dressing changes, suture removals and wound checks. Additional responsibilities include floating for absent Medical Assistants, Medical Assistant scribe for providers during office visits and training of new Medical Assistants and Medical Assistant Externs. Enhance health care practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs. Conducted and performed the following; surgery assistance, suture removal, training externs, laser treatments, phototherapy, and consulting patients over the phone with sensitive lab results.

Medical assistant in a small, 1 provider officer. Responsibilities range from rooming patients, obtaining vital signs, venipunctures, administering vaccinations, inventory management and ordering, schedule management of provider, staff and patients, obtaining insurance referrals and providing excellent patient care.Ensuring compliance with all health care regulations, including HIPAA and OSHA.

01/2011 to 10/2014 Oversaw daily operations of this new fast-growing office. Lead medical assistant in charge of inventory control, selection and interviewing of new medical staff, vendor contract bids, customer service specialist. Trained and assist new employees in facility protocols and job responsibilities. Supervised staff, managed schedule, monitored inventories, processed billing disputes/errors, processed worker’s compensation claims. Completed all forms necessary for FMLA leave of absence, prior authorizations for medications and procedures.

Lead medical assistant for MOHS surgeon/dermatologist. Provide and administer patient care, rooming, surgical assisting, suture removals along with instrument sterilization and prep. Assist in the supervision of work and performance of clinic staff including reception, medical assistants and other support staff, as instructed, including input for performance reviews and corrective action plans as needed. Responsible for inventory and order management for the entire dermatology department. Notify patients by phone and or mailing correspondence regarding biopsy results. MOHS Histotech certified supervision and implementation of CLIA lab standards. Assist with clinic scheduling problem solving, and patient wait times. Assist with daily and monthly quality assurance, improvement activities and reviews using the PDSA model to improve systems/services.