• Reporting to the CEO as the head of all technology within KM including all company locations (157 brick-and-mortar storefronts, 3 HQ locations, 2 warehouses, and 1 manufacturing plant) including evaluation, selection, budgeting, and implementation managing a $12M+ P&L.• Tech stack included 30+ applications within the SaaS and on-prem environment, Infrastructure architecture, E-Commerce, Communications, and DaaS/leased/owned Hardware. • Operating Expense (OpEx) reduction of $276K annually through a Capital Expense (CapEx) CRM project to pivot from Salesforce to SugarCRM with a positive ROI in one year.• Collaboratively work with cross-functional departments to identify opportunities within business processes to develop strategic projects for the 3 to 5-year roadmaps such as the planned multiyear Store of the Future enhancement vision.• Accountable for audit compliance of user access, PCI process controls, ITIL Change Management audits, and cybersecurity reviews by external parties. • Increased PCI compliance via an E2E/EMV Payment Applications project moving from ACI to Tender Retail ACCEO during 2022/23 reducing payment processor transaction fees.

• Accountable for Customer Retention Engineering, CS Order Management and Strategic Logistics Departments for a Food Service Disposables Manufacturer reporting to the COO.• Engaged and streamlined or updated all company processes and systems within the Customer Engagement Experience working cross-functionally with all RACI departments from the discovery to implementation project stage. • Identified and configured Zendesk, a traditional IT ticketing tool, to mold into a Customer Order Management tool for Operations, Logistics, and Customer Service. • Synthesized results from process engineering within CX Operations to AP/AR, Supply Chain, Warehouse, and Logistics leading to an 8% decrease in estimated headcount needs after M&A.• Developed with cross-functional C-Suite executives the company’s Mission and Vision. • Designed and architected programs to manage increased orders of 20% compounded monthly for 6 months. Success was achieved through hiring and developing key talent within my two teams of 40+ including three Managers, one manager/team being remote in SC.• Achieved 100% Customer retention during an acquisition, an ERP migration, division consolidation, and a product fulfillment transition through Customer Issue Management

• Reported to the VP of CS Ops and owned 75% of all Customer Order Management (OM), RFPs, QA Management, Oil Contracts, CRM Management, and OM Policies for Food Service, Export, Retail, Industrial, and National Chain Label Customers.• Developed and executed a companywide Allocation Tool, leveraging Lean methods minimizing the negative impact to both Customers and inventory resulting from an FDA recall. • Led a department ERP implementation/migration, M&A integration, and FDA recall(s) while maintaining < 5% turnover in headcount and achieving a 12% employee promotion rate. • Created and implemented the Customer Order Pick Up Guidelines that unified terms and pricing claims improving Customer relationships while decreasing GL claims by 18%.• Successfully managed a team with 3 levels of 35+ exceptional employees, measured through SMART goals, as a contributing arm in the company’s continued annual growth of 6% to 12%.• Founded an HR program that brought cross-functional employees together through a mentoring partnership, void of titles, to mutually develop and grow leadership and/or professional skills.• Reduced headcount by 10% during a three-location consolidation that created efficiencies in Order Processing, Supply Chain Forecasting support, and collaboration.

• Accountable for the Customer Solutions team, VMI (Vendor Managed Inventory) accounts, and Collaboration with Customers reporting to Operations.• Developed and process-engineered a VMI application increasing Customers’ product turn from 42% to 58%, and improved key Grocer’s forecast accuracy from 76% to 93% while reducing customer product scrap by 30%. Application and Project Manager successes led to negotiations for Dannon to become the first Foodservice Retail VMI vendor. • 1Sync Application Manager for master data retention within GDS1 regulation compliance.• SAP/1Sync/material swap and disco Key User, SME, for Customer Solutions including testing new functions, managing daily system checks, training, and assisting other team members. • Spearheaded revised department KPIs to enhance the analysis of trend data for vendor management including Fill Rate, and On-Time POs resulting in decreased days of supply while maximizing truck utilization LTL/FTL to increase SKU turn (JIT inventory). • Maintained Bracket Pricing/Unloading Program for Retail and Foodservice Accounts for Dannon and YoCream (an M&A during which I led the Customer and team transition).

• Managed a $250M Annual Sales Budget and $15M annual marketing and advertising budget for my categories via ads, planograms, training, trade shows, and communications.• Negotiated with domestic and overseas vendors for cost, advertising funds, planogram positioning within the store, rebates, competitive information, and consumer insight. • Spearheaded Vendor Management to successfully grow over 18 categories within three years achieving the highest-ranked Buyer in budget execution for two concurrent years. • Developed product roadmap for ads and planned layouts with Marketing and Creative teams.

• Vendor Sales to Wal-mart, Hallmark, and Cracker Barrel to Source/Forecast private label products and packaging designs for merchandise made and imported from China which included polyresin, Imperial Porcelain and home decor items.• Oversite of Import Logistics and Contracts leading to quarterly Sales growth of 32%.• Led the project team to develop and build new niche markets through Grass Roots Marketing which included presentations, cold calls, and meetings. • Executed RFPs via selected prices for merchandise including bill of materials, packaging, shipping, landed price, taxes, duty, and mark-ups meeting GM%, GP$ and COGS thresholds. • Utilized data analysis to track and record movement of merchandise in relation to product placement within the retail location for future product presentations and new product selections.• Maintain a high level of organization to ensure projects flowed correctly between our Asia and US offices so all deadlines were met.