Customer Engagement Manager
CurrentI manage creative projects and client communication for IWCO Direct clients in multiple verticals, including Healthcare, Financial/Credit Card, Insurance, Non-profit and more. While IWCO Direct certainly has expertise in direct response direct mail, our status as a full-service agency allows me to manage projects for digital, traditional, email, landing pages and more. I also get to work with complex matrices, MVT testing, digital overlays and more fun stuff!My goal with any project is… Show more I manage creative projects and client communication for IWCO Direct clients in multiple verticals, including Healthcare, Financial/Credit Card, Insurance, Non-profit and more. While IWCO Direct certainly has expertise in direct response direct mail, our status as a full-service agency allows me to manage projects for digital, traditional, email, landing pages and more. I also get to work with complex matrices, MVT testing, digital overlays and more fun stuff!My goal with any project is ensuring campaigns and deliverables are on strategy, on time and within budget. This involves timely and relevant communication with clients and partner agencies, as well as internal stakeholders such as creative services, sales and production. In the past two years, I’ve been lucky enough to play a small role in two ECHO Award-winning campaigns for IWCO Direct. The ECHO Awards are given to marketers who develop campaigns with strong strategy and innovative creative that produces results. In 2021, IWCO Direct received a Bronze award in the Health, Wellness & Pharmaceutical sector for a large multi-channel, one-to-one campaign we managed for Medica. We drove down direct mail cost-per-acquisition (CPA) by 24% and digital CPA by 39%. In 2022, we won a 2022 USPS Gold Mailbox Award for our work with another healthcare client. Through the use of PURLs, video mailers, online retargeting and much more, we were able to produce overall conversion rates that were 77% above projections and amazingly, an overall CPA reduction of 60%! Show less