Jeffery M. Email and Phone Number

⮚ Provide technical support on specialized telecommunications systems and public safety product applications⮚ Troubleshoot Motorola’s software-driven electronics, provision communication system infrastructure, perform optimization of RF and Broadband architecture including legacy analog, advanced digital P25 and data infrastructure⮚ Perform preventative maintenance routines to ensure proper system operation with a focus on trend analysis and documentation of results⮚ Provide weekly reports of activities and accomplishments. Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues⮚ Team with Engineering, Project Management, and Sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations⮚ Very strong knowledge of wired communications systems, such as local area networks (LAN) and wide-area networks (WAN)⮚ Experience with R.F. interfaces and systems such as transmitters, receivers, and antenna networks⮚ Knowledge in standard telephony, dedicated data circuits, and packet switching techniques⮚ Strong self-management skills and "people" skills to work closely with Motorola’s customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and Customer Service teams.⮚Able to solve customer problems quickly during stressful situations.⮚ Experience with logging recording systems⮚Motorola Base Stations (STR series, GTR series, Quantar, etc.)⮚Centracom Consoles (Gold Elite, MCC7500, MCC7100)⮚Channel Banks and T1 Circuits⮚Computer IP Networks and Configuration⮚Experience working with RF Infrastructure Technologies to include Motorola SmartZone, Smartnet, Console Systems, ASTRO Conventional and Trunked equipment is strongly preferred

• Promoted to Senior Network Technician for demonstrating exceptional technical expertise, problem-solving abilities, and a strong dedication to delivering high-quality network solutions. • Constructed and deployed data and telephone communication infrastructure, incorporating wiring, switching equipment, and power apparatus with exceptional attention to detail.• Optimized equipment functionality through skillful adjustment and modification, enhancing performance and customer satisfaction by 45%.• Assessed test readings, computer-generated reports, and trouble notifications to accurately diagnose equipment repair needs, streamlining the repair process.• Utilized comprehensive analysis of data and reports to identify and implement efficient repair methods, reducing downtime and improving equipment reliability by 30%.• Installed telephone station equipment, intercommunication systems, and switching-key equipment, ensuring seamless communication and functionality.• Expertly removed and replaced faulty plug-in circuit equipment, minimizing disruptions and maintaining uninterrupted service.• Consulted manufacturers' manuals to access precise maintenance instructions tailored to specific equipment malfunctions, facilitating efficient repairs.• Effectively diagnosed and resolved equipment problems from remote locations, utilizing advanced switchboards to expedite troubleshooting.• Utilized a combination of test equipment and keen observation to effectively diagnose and repair newly installed and updated equipment, ensuring optimal performance and compliance.

• Monitored alarms, efficiently triaged them, and created tickets for prompt resolution.• Handled incoming calls from external technicians, providing Tier I support and effectively troubleshooting issues.• Scheduled and coordinated services for customers, ensuring the seamless allocation of occasional-use resources.• Responded to emails promptly, coordinating service schedules and maintaining communication with customers.• Managed network events, initiated incidents, and conducted high-level triage to identify and resolve issues.• Implemented proactive measures to reduce service disruptions and minimize downtime.• Proficiently managed notifications and escalations 24/7, ensuring timely resolution of critical issues.• Collaborated with Tier II teams, escalating tickets when necessary & setting up bridges for advanced troubleshooting.• Demonstrated expertise in dark fiber services, IP subnetting, layer 2/3 routing, SONET, and DWDM.• Utilized extensive knowledge of equipment platforms, including Cisco Optical platforms, Ciena Optical platforms, Infinera, MRV switches, Juniper MX and EX series, and Cisco routers and switches.• Leveraged in-depth understanding of EMS and NMS systems to troubleshoot and navigate effectively.• Provided the highest level of technical support and customer service, promptly resolving problems to minimize service disruptions.• Effectively communicated with customers to address their concerns, ensuring a positive experience and high satisfaction levels.• Diagnosed issues affecting software, hardware, and systems, employing advanced troubleshooting techniques.• Collaborated with Tier 2 organizations, fostering effective teamwork and knowledge sharing to streamline operations.