• Heads daily operations of the Language Resource Center and its related facilities. • Manages a staff of four to eight undergraduate and two graduate students. • Serves as a liaison to several colleges, departments, and organizations within Miami University.• Serves as a team participant in college-wide benchmarking initiatives, administrative restructurings, departmental candidate interviews, bulk purchase initiatives, and technical services groups. • Headed several major facility renovations in excess of $85,000. Awarded funding for the development and maintenance of the ILRC Online—various server systems for the broadcast and distribution of foreign language learning materials, video, and audio via the Internet.• Oversees several computer classrooms within the ILRC and maintains software and hardware updates, consistency, purchases, and deployment.• Served on committees appointed by the university provost, such as employment searches for department chairs and for the Dean of the College of Arts and Science. • Maintains the website for the Interactive Language Resource Center and assists language departments with the contemporaneity and accuracy of their websites.• Maintains the hardware and software for Macintosh and Windows classrooms used by language departments.• Provides Windows, Linux, and Macintosh technical support for faculty and staff in the language departments—as well as for colleagues and divisional technical support representatives in the College of Arts and Sciences.• Instructs individual faculty and staff in new computer software applications and administrative procedures relating to course management and learning platforms of Miami University (e.g. Blackboard, Sakai, Niihka, and Canvas).

• Provides on-site support for faculty & staff in CAS departments using technology in instruction, research and administration. • Assists with installation and maintenance of computer hardware and software systems. • Responsible for troubleshooting all desk-side issues within computer labs, classrooms, & offices.• Diagnoses and remediates current and legacy operating systems, software, hardware, printers, networking, and peripherals• Administers, maintains, and monitors computer-teaching labs, academic classrooms, and faculty/staff dekstop/laptop computers • Maintains current operating systems, software, hardware, printers, networking, and peripherals. • Prepares and redistributes IT assets with discipline specific customization.• Consults with Faculty, Staff, and Students to determine current and future IT needs. • Participates in meetings, Call Tracking, and Recycling IT assets

• Works with the Advising Office of the College of Arts and Science with language placement testing procedures and policies.• Assists and administers placement testing for incoming first-year students enrolled in the College of Arts and Science.• Compiles placement results for students and the staff in the Advising Office.• Assists sophomores through seniors with the taking and retaking of placement tests during the academic year.

• Assists the College of Arts and Science and the School of Education in administering Oral Proficiency Interviews (telephone and computer-based) and Writing Proficiency Tests published by LTI (Language Teaching International) the sole ACTFL (American Council on the Teaching of Foreign Languages) licensee.• Ensures that each student administered the test has a valid test before they leave the testing area.• Complies with LTI and ACTFL requirements regarding the administration and dissemination of tests.• Assists the College of Arts and Science in administering SIELE Exams (Servicio Internacional de Evaluación de la Lengua Española)

• Assisted the Graduate School in administering SPEAK tests.• Ensured that each student taking the test had a valid result and assisted when questions or problems arose.• Compressed each audio recording and sent the test submissions for assessment.

• Assisted in the academic development of 26-30 Austrians from the Wirtschaftsuniversität Wien (University of Economics in Vienna, Austria).• Directed several cultural and business (instructional) excursions for each of the visiting scholars. Serves as the representative for the program when arranging business visits to corporations such as Proctor & Gamble and Honda, as well as to related sites such as the Chicago Board of Trade.• Responsible for all financial, administrative, technical, medical, and academic transactions between Miami University and the Austrians.• Supervised assistants in terms of the unfolding needs of the Austrian students.• Headed the behind-the-scenes preparation of the scholars’ interaction with Miami University’s administration and facilities.• Advertised the program to Austrian students, in conjunction with their student representatives.• Arranged housing and dining requirements for the group while in the USA.• Arranged and managed travel and transportation requirements.• Enrolled students into courses taught at Miami during summer sessions, serving as the liaison between the students and the faculty.• Finalized, adjusted, and coordinated the program budget.• Administered the certification of the program for academic credit in Vienna, in terms of Miami University's role.

• Assists and advises the CALICO Board of Director vis-à-vis technical needs and organizational plans for conferences at national universities and colleges. • Accompanies the Board of Directors on site visits to potential conference sites. • Assists host technical assistants in the preparation, distribution, and implementation of technologies during annual conferences. • Develops and maintains the online mobile conference application for conference participants. • Works with conference hosts vis-à-vis procuring equipment tutorials and guides for equipment housed in host rooms. Creates the tutorial for student volunteers and host workers.• Serves as liaison between CALICO participants and the host conference institution—a firewall between them to mitigate potential problems with quickly-formulated solutions.• During the conference—checks every workshop, panel, and presentation for last-minute problems and coordinates with the host institution to solve outstanding issues.

• Headed daily operations of a Language Resource Center and its related facilities.• Managed a staff of eight undergraduate students.• Reported to the Chair of the Foreign Language Department.• Created and maintained the Foreign Language Department WWW Server, including with hand-coded HTML and updated information through remote access WWW and ACGI interfaces. • Provided Windows and Macintosh technical support for faculty and staff in the department as well as for colleagues in the College of Arts and Sciences. • Maintained and expanded a networked computing laboratory via providing network, hardware, and software support for faculty, staff, and students. • Provided AppleTalk and Windows 95 network support for the Foreign Language Department. • Acted as liaison between the Department of Information Technology and the Department of Foreign Languages. • Led tutorials and weekend learning sessions for faculty in the use of new software and hardware.

• “Collegiate Computing and Campus Internet Usage,” ARS100 - First Year UT, November 1996. • Instructed in various German and Austrian cultural topics within the Department of Foreign Languages—whenever instructors had conference obligations or emergency situations: GER111, GER112 - Elementary German, September 1994 - August 1998.• Workshop and Orientation Leader, September 1994 – August 1998.• Assisted in the Department’s annual Foreign Language Day—assisting and instructing students, grading placement tests, and providing general supervision for awards ceremonies for approximately three hundred high school-age visitors. • Instructed students and faculty within the Department of Foreign Languages in topics ranging from the learning of specific computer programs to lab usages.• Led various computer instruction seminars for different technology presentation conferences within the College of Arts and Sciences. • Led various computer instruction seminars for the First-Year UT student orientation program.

• Provided instruction and help to graduate students, faculty, and staff members wishing to learn about Macintosh computers. * Provided data and technical support for graduate students and the acting chair of the German Department.

• Instructed students beginning their study of the German language at Bowling Green State University. • Provided instruction based on the Proficiency-Oriented Teaching methods as developed by Alice Omaggio. * Provided a pedagogical classroom emphasis pertaining to the basics of listening, speaking, reading, writing, and cultural awareness vis-à-vis the German language.

• Served as the graduate assistant to the language lab director, helping and instructing six hundred students weekly. • Processed requests for eight language departments as well as individual students' requests. • Directed the auxiliary language lab classroom as needed. • AYA Program Assistant, August 1992 - July 1993 • Tutored undergraduate American students in Geography and Eastern European Politics under the Department of Political Science at the University of Salzburg, Austria.