Jocelyn Meza Email & Phone Number

Indianapolis, Indiana, United States

• Using my 5 years of experience in Client Services to best serve Hobby Lobby's Customers while also making sure my following department follows corporate guidelines.
• Answer all questions and concerns our Clients have regarding our products and services. 50 – 60 In Store Clients (Daily) and 10 – 20 Clients (Daily) over the phone.
• Project Manager over In-Store department layout (following Corporate Guidelines for floor displays).
• Assisting with In-Store inventory management.
• Part lead in overseeing the opening and closing procedures for the Store.

Carmel, Indiana, United States

• Manage 2-3 weekend events (Friday-Sunday).
• Help Staff know their responsibilities and designated sections for the event (Servers and Bar Tenders).
• Serve as an emergency escort; Driving to home base to pick up forgotten items (food, drinks, and decoration) or heading out to stores to purchase items.
• Handle all questions or concerns the Event Host has regarding services purchased.
• Finalize Purchase Orders over the phone or pick up payment in person before the event (Cash or Check).
• Responsible for fixing any problems the Host may have regarding food, drinks, or an employee’s service (Server or BarTender). If I cannot resolve the issue my responsibility is to document the problem, receive the.

Indianapolis, Indiana, United States

• Responsible for Clients checking in and checking out. Client verification, setting new appointments, rescheduling appointments, answering questions, or transferring to a designated Technician or Doctor for the best.
• Handling 30-40 Clients in person and 20-30 over the phone. All while following HIPPA regulation.
• Informed Clients of financial treatment plan options.
• Helped in filling out Client claim forms and insurance verification.

Indianapolis, Indiana, United States

• Selling new and used luxury vehicles while meeting company quota.
• Setting 10-15 new appointments monthly (20-30 calls weekly, leads provider by third-party lead provider)
• Sales quota of $25,000 Monthly (1- 3 cars on average).
• Help resolve any concerns regarding a previous deal or condition of the vehicle.

Indianapolis, Indiana, United States

• Answer all questions and concerns Clients have regarding in-store and online products. 50-70 Clients served face to face, 10-15 over the phone.
• Assisting in inventory management.
• Assistant lead of In-Store floor layout (Displays, Seasonal, and New).