Jocelyn Meza Email & Phone Number

Indianapolis, Indiana, United States

Using my 5 years of experience in Client Services to best serve Hobby Lobby's Customers while also making sure my following department follows corporate guidelines.• Answer all questions and concerns our Clients have regarding our products and services. 50 – 60 In Store Clients (Daily) and 10 – 20 Clients (Daily) over the phone. • Project Manager over In-Store department layout (following Corporate Guidelines for floor displays). • Assisting with In-Store inventory management.• Part lead in overseeing the opening and closing procedures for the Store.

Carmel, Indiana, United States

Manage 2-3 weekend events (Friday-Sunday).•Help Staff know their responsibilities and designated sections for the event (Servers and Bar Tenders).•Serve as an emergency escort; Driving to home base to pick up forgotten items (food, drinks, and decoration) or heading out to stores to purchase items.•Handle all questions or concerns the Event Host has regarding services purchased. •Finalize Purchase Orders over the phone or pick up payment in person before the event (Cash or Check).•Responsible for fixing any problems the Host may have regarding food, drinks, or an employee’s service (Server or BarTender). If I cannot resolve the issue my responsibility is to document the problem, receive the client’s signature and approval to file the request. Send report back to upper management.

Indianapolis, Indiana, United States

•Responsible for Clients checking in and checking out. Client verification, setting new appointments, rescheduling appointments, answering questions, or transferring to a designated Technician or Doctor for the best client experience. •Handling 30-40 Clients in person and 20-30 over the phone. All while following HIPPA regulation.•Informed Clients of financial treatment plan options.•Helped in filling out Client claim forms and insurance verification.

Indianapolis, Indiana, United States

•Selling new and used luxury vehicles while meeting company quota.•Setting 10-15 new appointments monthly (20-30 calls weekly, leads provider by third-party lead provider)•Sales quota of $25,000 Monthly (1- 3 cars on average).•Help resolve any concerns regarding a previous deal or condition of the vehicle.

Indianapolis, Indiana, United States

•Answer all questions and concerns Clients have regarding in-store and online products. 50-70 Clients served face to face, 10-15 over the phone.•Assisting in inventory management.•Assistant lead of In-Store floor layout (Displays, Seasonal, and New).