Muhamad Fadzli Muhamad Fadzil Email & Phone Number

Kuala Lumpur, My

Kuala Lumpur, My

Federal Territory Of Kuala Lumpur, Malaysia

M365 Manager

Federal Territory Of Kuala Lumpur, Malaysia

Project Management and Implementation:o Lead projects related to Microsoft Endpoint Configuration Manager (MECM), Intune, Autopilot, Local Admin Password Solution (LAPS), Network Access Control (NAC), and Secure Web Gateway.o Coordinated testing and implementation of new technologies such as PatchMyPC, Microsoft Endpoint Privilege Management (EPM), Adobe Acrobat alternatives, and ManageEngine.o Successfully implemented ad-hoc projects like disabling Google Chrome and standardizing Microsoft Edge across the organization.Technical Leadership:o Act as the technical lead for EUCS, resolving complex technical issues and providing guidance on MECM, Intune, BitLocker, OneDrive, and Autopilot.o Main person responsible for raising and managing support tickets with Microsoft for L4 support, ensuring timely and effective resolution of critical issues.o Serve as the primary point of contact for vendors including Microsoft, Lenovo, Absolute, Enfrasys, and others for product viability and solution implementations.Security and Compliance:o Collaborated with the Cyber Security Department to develop and enforce policies, including Windows Hardening policies.o Participated in security projects such as Microsoft Defender for Endpoint (MDE) and LAPS.o Conducted pre-audit activities for SWIFT compliance and performed effective remediation.Automation and Process Improvement:o Developed automation scripts for onboarding processes, software deployment, and system configuration via MECM and Software Center.o Explored and integrated new solutions to enhance patch management and application deployment.Stakeholder Engagement:o Maintain regular communication with vendors such as Microsoft, Enfrasys, and Lenovo to stay updated on product developments and resolve issues.

Kuala Lumpur, Malaysia

• Acted as a technical focal point on the floor, providing technical guidance to agents on troubleshooting and other technical areas.• Resolved technical issues as the second level escalation point.• Responsible for replacement/refund requests and beyond economic repair approval.• Worked with Account Manager and Services Provider for bulk issue resolution.• Scrubbed project involved deep-diving into all repeat repair cases and finding root causes.• Developed, maintained, trained, and coached agents to enhance overall customer support.• Responsible to handle critical account or client for troubleshooting and resolve any issue given as soon as possible, as those accounts required to have zero downtime.• Created daily reports, forecasted and presented the KPI weekly, and developed action plans to meet targets and goals.

Technical Sales & Solutions Expert: Designed and sold sophisticated IP CCTV systems, networking, and cabling solutions tailored to industrial clients' needs.Business Development Contributor: Drove sales growth by managing leads, identifying new business opportunities, and delivering persuasive client presentations on product benefits.Client Relationship Manager: Fostered strong, lasting relationships with clients, ensuring high levels of satisfaction and repeat business through attentive service and understanding of client requirements.

Ara Damansara

Customer Service (Technical Support): Provided high-quality technical support and customer service for Starhub, resolving a wide array of IT issues for clients in Singapore.Effective Communicator & Trainer: Utilised strong communication skills to elucidate complex technical concepts, enhancing clients' understanding and satisfaction.Professional Development Pursuer: Proactively acquired new skills in Fiber Broadband technology to bolster support capabilities and service offerings.

Petaling Jaya

Technical Team Collaborator: Worked alongside a team of technicians in assembling and customising servers and computers to meet specific client needs.Detail-Oriented Technician: Managed specifications selection for server and computer assemblies, ensuring high standards of quality and performance.Technical Reporting Analyst: Compiled detailed reports on completed tasks, ensuring transparency and accountability in technical service delivery.