Muhammad Fahd Kaleem Email & Phone Number

Burlington, Ontario, Canada

• Develop comprehensive project plans that merge customer requirements with company goals and coordinate with client during all project phases, from initial development through implementation.• Deliver completed projects in a timely manner with effective cost management.• Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.• Establish and implement training processes and strategies for all technical personnel• Analyze, plan, and develop requirements and standards in reference to scheduled projects• Assign and oversee the daily tasks of technical personnel, including myself, while ensuring all subordinates are actively working toward established milestones• Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects• Determine and define clear deliverables, roles and responsibilities for staff members required for specific projects or initiatives• Research and evaluate hardware and software technology options and weigh the cost/benefit analysis when making large purchases on behalf of the company• Update and maintain all production technologies ensuring proper maintenance and installation

Windsor, Ontario, Canada

• Providing Systems and Network Support to all our clients as well as internal staff• Effective communication with internal staff and clients to ensure an excellent Customer service• Managing loose-ends and task follow-through• Designing technical Documentation that includes network diagrams, policies, procedures and strategies.• Lead Engineer for advanced-level project, break-fix and Work Order implementation• Project Implementation, either remotely or On-site• Point of Escalation for Lower tiers• Design and Maintenance of Exchange server and Office 365 administration• Design and maintenance of Microsoft servers, ESXi, Azure, Virtual machine Environments• Design and Maintenance of backup solutions like Acronis, Veeam, Datto etc• Design and Maintenance of network infrastructure for different clients.

Windsor, Ontario, Canada

• Providing Systems and Network Support to all our clients.• Co-ordination with our Primary and Secondary Providers including HP, Dell, Microsoft etc.• Achieving highest level of services by providing prompt response and support to our clients.• Ensure Upgrades and maintenance of network and server applications.• Monitoring of the LAN/WAN network environment including routers, switches, firewalls, Internet access and software applications.• Assistance to management in IT Solutions, Project Management, Planning and Design• Implementation Of processes Related to IT infrastructure and IT Management• Installation of Windows Server and configuration of different software.• Incident Management, Problem Management, Service Portfolio and Help desk management.• Maintain DC, ADC, File Server, Backup Server and Antivirus Server in Windows Server 2012/2016 Environment.• New and existing information in soft form or hard form is classified, labeled, controlled and secured as described in the appropriate ISMS procedure.

Leamington, Ontario, Canada

• Provide remote technical support for over 300 clients in a variety of local and national companies, including a worldwide pizza chain, retirement homes, and pharmacies.• Support a POS system, ELO touchscreens, and various types of desktop, label and receipt printers.• Use MSTSC RDP, Cisco Any Connect SSL VPN client, Team Viewer clients to provide support.• Configure client’s home computers for VPN and RDP access to POS systems.• Manage Active Directory Users and Computers in Windows Server 2003 and 2008.• Manage email accounts on a Microsoft 365 Exchange Server.• Support Microsoft Office 365 programs.• Provide minor technical support for both Apple Inc. and Android devices.• Minor SQL database use for POS systems.• Keep detailed notes of all troubleshooting steps and results, and update the internal knowledge database as well as Auto Task.

Karachi, Pakistan

• Identifying, assessing and assisting customers’ needs and priorities for improvement from IT Services Management, Information Security Management and Business Continuity Management perspective and advising optimal solutions along with its compliance.• Integrating Process Documents with different ITSM tools such as BMC Remedy.• Designing Proposals based on clients’ requirements.• Developing and maintaining strong working relationships with customers• Facilitating Project Manager with effective project reporting• Leading a Team of consultants for the timely completion of projects in accordance with client’s requirements.• Delivering technical briefing to clients, and keep them updated about the performance• Analyzing Business Requirements within companies and give independent and objective advice on the use of IT Resources• Developing agreed solutions and implementing new systems• Developing policies, procedures and plans that are compliant with ISO Standards such as ISO 20000, ISO 27001, ISO 22301 etc. as well as different Frameworks such as ITIL, COBIT etc.• Providing strategic advice on using technology to achieve goals• Adhering to the Company’s quality, security, ethical, moral and business policies and processes.

Karachi

• Creating and delivering technical product and solution demonstrations, presentations, and network designs• Participating in technical consultations/discussions and/or product capability assessments with potential customers.• Creating formal relationships with key decision makers within channel partners, integrators and end users organizations.• Delivering product and solution training to channel partners, integrators and end users.• Develop and maintain a broad knowledge of live and on-demand streaming video solutions, streaming video formats and other streaming video platform providers (competitors) such as QUMU, Kaltura, Panopto, VBRICK, Kontiki etc.• Develop understanding of unicast & multicast networks, streaming technologies, video content caching , streaming protocols such as RTSP, RTMP, HLS, Microsoft Smooth Streaming, IIS, firewall configurations required to streaming video, video formats, encoding , variable bit rate, adaptive bit rate , video playback in browsers , Flash, Silverlight, HTML5 playback, VIDIZMO iOS & Android apps• Ability to offer VIDIZMO pre and post-sales support• Work directly on proof of concepts, pilots directly with channel partners, integrator and end users.• Leveraging and maximizing partners as the fulfillment channel while working with directly with end users on a wide range of networking applications.• Responding to technical solicitations such as RFIs/RFPs, creating and maintaining technical documents aimed towards relaying VIDIZMO solutions.

• Achieving uptimes according to SLA and OLA by minimizing the VoIP and Network related issues in Karachi and Islamabad Office.• Achieving 24/7 Applications, Systems and VOIP telephony up-time by in depth monitoring.• Providing Systems and Network Support to all Lakson Group Users.• Co-ordination with our Primary and Secondary Providers in Pakistan as well as in USA.• Achieving highest level of services by maintaining and configurations of all LAN Equipment.• Ensure Upgrades and maintenance of network and server applications.• Monitoring of the LAN/WAN network environment including routers, switches, firewalls, Internet access and software applications.• Assistance to management in IT Solutions, Project Management, Planning, Design and Budget• Implementation Of processes Related to IT infrastructure and IT Management• Responsible for instigating new tools and system used in diagnosing and analyzing customer related problems.• Installation of Windows Server and configuration of different software.• Incident Management, Problem Management, Service Portfolio and Help desk management.• Successful Implementation of Predictive Dialer and uploading leads and DNCs in Database.• Perform job roles in compliance with ISMS Policies and Procedures and Acceptable usage of asset and services guidelines.• Regulatory, contractual and ISMS Policies’ violations are reported immediately to supervisors or appropriate authorities for rectification and disciplinary actions.• Support in performance of Risk Assessment.• Maintain DC, ADC, File Server, Backup Server, ISA/TMG Server and Antivirus Server in Windows Server 2003/2008/2012 Environment.• New and existing information in soft form or hard form is classified, labeled, controlled and secured as described in the appropriate ISMS procedure.• Full responsibilities of Active Directory DNS and DHCP with adding, removing, or updating user account information, resetting passwords.• installation and configuration of Esxi.

• Installing and configuring computer hardware operating systems and applications.• Monitoring and maintaining computer systems and networks.• Network connectivity support over Microwave, Wireless (P2P-PMP), WiMAX, Fiber (Vendor - Metro fiber), DSL and Domain Registration/Hosting and email as well.• Troubleshooting Wimax, Wireless, Optical Fibre, DSL and VSAT networks.• Monitoring of Multi Router Traffic Graph (MRTG) and monitoring ISP network (All VPN and Internet clients) through Network Management System.• Troubleshooting Juniper and Cisco routers.• Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.• Replacing parts as required.• Providing support, including procedural documentation and relevant reports.• Following diagrams and written instructions to repair a fault or set up a system.• Supporting the roll-out of new applications.• Setting up new users' accounts and profiles and dealing with password issues.• Responding within agreed time limits to call-outs.• Minimizing the task completion time by referral to third parties if required and getting constant follow ups.• Prioritizing and managing many open cases at one time.• Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.• Testing and evaluating new technology.• Conducting electrical safety checks on computer equipment.• Frequency optimization.• Communicating with the field team at client end for the resolution of the issue.• Communicating with the NOC for the resolution of network issues.

Master Of Business Administration (Mba), Logistics, Materials, And Supply Chain Management

Bachelor Of Sciences), Electronic Engineering

Activities and Societies: • Dual Variable Power Supply. • Password Protected Door Lock. • Peak Detector Circuit. • Temperature Detector.

Secondary School Certificate, Science