Nathalia Fontes Machado Email & Phone Number

Cape Schanck, Victoria, Australia

Responsible for quoting, managing large accommodation bookings, and supporting the revenue management strategies of the property. Ensure accurate quoting, convert leads, and conduct thorough pre-arrival checks. Implement new processes and systematisation to enhance group reservation efficiency.

Melbourne, Australia

Handling and processing reservations and inquiries from all booking channels, pre-arrival profile merged to ensure all relevant notes are attached to the profile as preferences, payments and complimentary upgrades from previous stays. Follow-up no-shows and late cancellations and process charges accordingly. Respond general enquiries via email and.

Victoria, Australia

Answer phone calls and reply customers emails in a polite and efficiently manner, assisting manager with pre orders, pre payments and final invoices for large group bookings, celebrations and wedding clients. Following up service procedures, arranging the floor plan to maximise revenue among the dining room, the function room and two other private dining.

Madrid Y Alrededores, España

Customer service in English, Portuguese and Spanish for sales, changes, cancellations of bookings, travel agencies and loyalty program registrations, information and resolution of inquiries made by customers (companies, travel agencies, final customers) or by the hotels and specific administrative tasks related to the bookings made.

Madrid Y Alrededores, España

Customer service, incident resolution, phone support and online reservations made directly on the corporate system, receiving and filter customer calls in English, Portuguese and Spanish.

Splendour Of The Seas

Preparation of different types of buffet, consistency and team work, food knowledge, following high standards of hygiene and work’s safety policies of the company, knowledge and sales of several types of wines, high standard of customer services, assistance to the Maitre controlling wines sales, food costs, and organizing the gratuities’ payment..

Santos, SP - Brazil

Creating packages, itineraries and quotes for clients, ensuring that everything is correctly and accurately. Confirming bookings on Amadeus and direct suppliers.

Santos, SP - Brazil

Check in, help desk, reception and directing passengers to their respective areas during embarkation and disembarkation, also organizing time for visitors’ onboard the cruise ships.

Santos, SP - Brazil

Responsible of mailing, answering and transferring calls, manufacturing of student, hostelling and youth cards, as well reception of customers, and being aware of all up selling such as travel insurances.

Splendour Of The Seas

Preparation of different types of buffet, consistency and team work, food knowledge, following high standards of hygiene and work’s safety policies of the company, knowledge and sales of several types of wines, high standard of customer services, assistance to the Maitre controlling wines sales, food costs, and organizing the gratuities’ payment..

Norwegian Sun

Preparation of different types of buffet, consistency and working as team, following high standards of hygiene and work’s safety policies of the company.

Boardwalk Resort

Cash management, customer service, daily budget, abilities in diverse areas (thematic Parks, hotels and merchandise sales).

Certificate Iv, Marketing And Communication

Graphic Design

Bachelor In Tourism And Business Management, Tourism And Business Management

The course focuses specifically on providing knowledge and skills to be able to work in a sector which includes tour operators, travel.