Muhammad Faisal Email & Phone Number

Newcastle Upon Tyne, England, United Kingdom

I bring a strong foundation in Research and Development in the domains of eCommerce, business models, social networking, and online marketplaces for both products and services. Currently I am working on these two brands such as restaday.com and tradeson.com, harnessing state-of-the-art technologies to drive innovation. My professional roles have primarily revolved around Business Research and Business Analysis, making me an instrumental catalyst for driving transformative change. Here are some noteworthy aspects of my experience:- Proficient in conducting stakeholders' analysis, possessing in-depth knowledge of business structures, and adept at eliciting and documenting requirements- Conducted comprehensive analysis of Social Business Multivendor marketplaces, identifying their specific requirements. Furthermore, I excel in crafting user experience (UX) design prototypes to enhance the customer journey.- Specialize in literature searches and synthesis, surveys, interviews, and data collection to develop prototypes that secure client approval for software design and development.- Record of planning and managing projects, aligning business objectives with technological solutions such as AI, ML, Blockchain, and Data Science to drive process enhancements in anticipation of future needs.- I am highly detail-oriented and consistently deliver work with a high degree of accuracy.- Conducted extensive research on C2C, B2C, and B2B business transactions, particularly within the domain of online multivendor marketplace trading, encompassing both products and services.- Comprehensive requirement analysis and the development of prototype designs tailored to meet specific client needs, securing design and development approvals.- Skilled in identifying and prioritizing technical and functional requirements for projects.- Actively engage in research-based work to enhance customer involvement and develop prototypes according to their feedback and requirements.

Northshield, United Kingdom

- Manage daily operations, support, and maintenance of Trust's WAN/LAN/WLAN and VoIP systems using an incident log system.- Install, configure, and upgrade Cisco switches, routers, firewalls, and other network devices across various sites.- Coordinate with suppliers for cabling system installations (Cat5, Cat5e, Cat6, Fibre).- Troubleshoot and update Cisco devices to enhance network performance and stability.- Oversee commissioning and decommissioning of Cisco equipment.- Act as primary contact for escalations from ICT Service Desk, ensuring effective handling of incidents and requests.- Deliver network services to NHS organizations and third parties, maintaining complex multi-organizational solutions through SLAs.- Support and maintain SIP trunks (BT, Vodafone, Virgin Media, Gemma) for internal/external calls, including VoIP and PBX systems.- Collaborate with partners (N3, BT, Virgin Media, NCC, Cisco, etc.) and participate in on-call and helpdesk rotas.- Assist in planning, implementation, and migration of Cisco VoIP solutions for community sites in coordination with BT-iNet.- Escalate unresolved network incidents to Cisco or partners to meet service levels.- Provide 24×7 call-out support during off-hours.- Develop technical documentation standards for information solutions.- Monitor network performance to improve KPI metrics for the Network Team.- Utilize network management tools (SolarWinds, Cisco Prime, Fluke LaGuardia).- Maintain network documentation, including diagrams, IP lists, and patch panels.- Supported the AlwaysON project, upgrading three hospitals with Cisco equipment, from analysis to deployment.

Dubai, United Arab Emirates

Project Work Petromac, Abu Dhabi, UAE. (Feb 2014)  Deployment of data and voice network. Configure Avaya Telephones (Model 9608).  Install and Configuration of Avaya switches 3500s and IP Office Manager 500v2 Install and configure Juniper Gateway SRX210  Install and configure 2x Cisco Wireless router Linksys (Smart EA6700)Universal LLC, Dubai, UAE. (Jan 2014)  Installation and configuration of cisco router and VPN connections.  Windows 2008 server upgrades.  Avaya IP phones installation and license upgrade.  Active Directory management and monitoring replications. Microsoft outlook management and creation. Managing domain and domain controller security policies. Network updating and system management.

Manage Forum, and provide solutions to help user to find the solution on simulations before implement on real networks.

Newcastle Upon Tyne, United Kingdom

- Plans and Support Computing and Network Infrastructure - Configuring and Manage LAN and WAN infrastructure- Application installation troubleshooting in LAN and WAN environments.- IPsec VPN configuration (Site to Site)- Configuration Cisco equipment and IP telephone sets.- Implementing routing protocols (OSPF, EIGRP, RIP and BGP).- Layer2 and Layer3 switching , - Spanning-tree (PVST+), RSTP, MSTP, CST- Ether Channel , HSRP, VRRP, Redundancy - Network Failover / Redundancy Check - Troubleshooting and diagnostic issues using various management tools - Data and VoIP implementation / Unified Communication - To run the projects following set standards and rules like Work Packages, Change Request and Incident management.- Updates of records after new installations or any changes in network.- To take part in out of hours activities such as new installations and expansions.

London, United Kingdom

Worked on RBS project with the collaboration of AT&T, BT and Accenture. Transformation of old network to single and simplified network which will support all voice, video and data traffic globally, providing greater business flexibility at lower cost. Installation of new Cisco equipment at around 6000 sites all over the UK and Ireland.- Site installations/Transformation and rollout IPT on site.- To carry out the pre-commissioning technical survey of the site (phase 1) of the project for any necessary site remediation work to be completed.- New hardware and circuit to be ordered.- Decommissioning old hardware (Legacy Switches and Routers)- On call support / remote support- Maintained LAN and WAN connections of the branch throughout the installation to avoid any down time.- Cisco Hardware and Software troubleshooting with switching, routing and firewall platforms.- Equipment racking and stacking, cabling, installation and configuration during network transformation.- Next day support of smooth and running of application and services.- Configuring Cisco equipment UC and Cisco IP telephone sets.- Configuring Cisco Routers series 2800, 2900, 3900 and Switches 3550, 3560, - Implementation and troubleshooting of Routing protocols such as (OSPF, EIGRP, and BGP)- Cisco Call Manager Management- Dealing with PBX, Distributed Points- Make sure that all end device connected and fully working- Update and completion of customer internal documentation

Durham, United Kingdom

- Reshaped the Network infrastructure to add efficiency based network traffic control.- Performed configuration on Cisco Routers and Switches- Worked on Cisco IOS and Cat OS - Spanning Tree , PVST+, RSTP configuration and troubleshooting- Worked on Layer 2, Layer 3 and Multi-layer switches- Create and Configure VLAN, VTP domain server and Inter VLAN routing using 802.1q- Firewall configuration, ACL, MAPs and Policies designer on SLA’s requirement.- Worked in Microsoft based environment & configure DNS & Active directory services.- Remote work for fault and troubleshooting.- Understanding the issues involved including Network connectivity, Internet access, email, LAN and WAN etc.- Assist in supporting internal corporate servers, user desktops, LAN and WAN problems- Assist with basic troubleshooting, and backups- Create and update network and email accounts for new users and company phone list.

Karachi, Pakistan

• Developed and managed a Microsoft-based network infrastructure for 50 nodes, ensuring stable connectivity and efficient data flow.• Configured and troubleshooted LAN and WAN networks to maintain optimal performance and minimal downtime.• Administered DNS, DHCP, and ISA servers to support essential network services.• Enabled remote administration protocols, enhancing network maintenance efficiency and reducing on-site requirements.• Implemented tools for network traffic monitoring and control, improving resource utilization.• Designed a network security structure aligned with organizational hierarchy, protecting sensitive data and enforcing access controls.• Assisted with office maintenance and file management to support workflows and data integrity.• Monitored network performance and analyzed logs to identify and resolve potential issues proactively.• Provided technical support for network-related issues, ensuring timely troubleshooting for users.• Assisted in configuring and maintaining network hardware, including switches, routers, and firewalls.• Supported network upgrades and expansions by installing new devices and optimizing existing infrastructure.• Conducted regular backups of network configurations and critical data for disaster recovery.• Documented network configurations, procedures, and maintenance activities for future reference.• Performed routine maintenance on network devices, applying firmware updates and security patches.• Collaborated with the IT team to ensure compatibility of networks with organizational systems.• Participated in network audits to ensure compliance with policies and industry standards.• Assisted in training end-users on basic network functionality, empowering them to resolve minor issues independently.

Karachi, Pakistan

- Assist senior network engineers in troubleshooting problems related to physical & network layers.- Take responsibility to solve most of the problems related to hardware & software related.- Responsible to solve problems related to application layer of network as well as installation of specialized applications.- Make presentation using power point & manage records using MS Excel.

Karachi, Pakistan

- Worked as Help line assistant at Paknet limited Pakistan- To attend the calls of users throughout the city, solving their problems regarding their systems, networking and branch shifting.- Logged that incident and assigned to the respective department.- Processing for the Id’s and passwords of applications

Msc, Telecommunications Engineering

Activities and Societies: . class management . information sharing . Swimming- Attain a distinction in project & in my Master’s degree..

Bs, Computer Science

I have done my BS Computer Science degree from this University.