Mike Fanucce Email & Phone Number

Provides concierge level service to clients at multiple destinations throughout the worldPlans, prepares, and makes all preparing travel arrangements, itineraries, and reservations for clientsEngages in marketing activities to educate clients on on-going changes to all travel related destinationsAuthorized Disney Vacation PlannerUniversal Orlando Resort Specialist

Springfield, Il

Directs and supervises an apartment community of over 300 upperclass, graduate and international students in multiple apartment complexes including Family Housing, Graduate Housing and International House including the management of administrative operations, safety and security protocols, facilities and maintenance follow-up, programming and community development for East Campus ApartmentsRespond and provide crisis management to over 1,100 beds in a duty coverage rotation for all residential areas on campus including conflict mediation and crisis intervention responseSelects, trains, supervises, evaluates, and mentors an undergraduate student staff ranging from 7-11 Resident AssistantsImplements programming model and community development initiatives with a budget totaling over $2,000 per semesterServes as conduct officer for policy violations within Residence Life property including adjudication, administrative tracking and sanction execution as necessaryAdvised numerous residence hall organizations, including: Resident Housing Association and multiple conference delegations for regional and national level student leader conferencesDesign and execute department marketing initiatives including graphic design, promotional item development and oversight of the Department Website through WordPress management systemsAdvises Resident Housing Association, East Campus Community Council, and conference delegations for the Great Lakes Affiliate (GLACURH) and the National Association of College and University Residence Halls (NACURH)Oversight of Living Learning communities designed for first-generation, at-risk, honors and international students through partnerships with faculty, staff and numerous campus stakeholders

•Co-coordinated educational workshops and seminars (e.g., Safe Zone) which promote cross-cultural communication and awareness around LGBTQA issues•Participated in the development, management and implementation of programs that foster inclusion of LGBTQ issues in multicultural education that support an increasingly diverse campus population•Oversaw the inQueery Peer Mentor program including supervision of student chairs, outreach and liaison work with faculty and staff to facilitate exposure and outreach in academic classes•Maintained links and relationships with students and other departments in order to assist in providing a safe, inclusive and nurturing environment for lesbian, gay, bisexual and transgender students across campus•Provided educational resources and materials to students, faculty and staff related to the LGBTQA community•Oversaw and managed the department budget

Boca Raton, Fl

•Coordinated and managed all aspects of brand management for the Department of Housing and Residential Life within University controlled specifications•Created, developed and reviewed promotional materials such as: brochures, magazines, give-a-ways, posters, and banners•Developed and executed a comprehensive marketing plan and social media campaigns on behalf of the Department of Residence Life including management of the department website and development of regular focus groups•Coordinated marketing projects and needs with the Marketing and Creative Services and Licensing departments•Monitored a department marketing budget totaling over $50,000•Directed and supervised the Resident Director assigned to Summer Camps and Conferences Operations•Negotiated and executed all aspects of the Summer Camp and Conference program through management of contracts, outside client needs, facilities logistics and customer service including facility preparation, customer service while in residence, registration processes, card access, billing/account reconciliation and payment verification•Instituted a Conference Development plan that included service delivery protocol and policies, business development, occupancy management, conference rate development and marketing efforts to target prospective clients

•Directed and supervised a LEED Gold Certified apartment building housing over 600 upperclass, graduate, medical, and international students including the management of all administrative operations, safety and security protocols, facilities and maintenance follow-up, and community development initiatives•Selected, trained, supervised, evaluated, and mentored a student staff of 20 Resident and Student Assistants, 1 Graduate Assistant, and 1 full time civil service secretary•Responded and provided crisis management to over 6,000 beds in a duty coverage rotation for all residential areas on campus including conflict mediation and crisis intervention response•Implemented programming model and community development initiatives with a budget totaling over $4,000 per semester•Served as conduct officer for policy violations within Residence Life property including adjudication, administrative tracking and sanction execution as necessary

•Directed and supervised a comprehensive living-learning environment of over 850 freshmen, upperclassmen, international, and graduate students including the management of all administrative operations, safety and security protocols, facilities and maintenance follow-up, and community development initiatives•Responded and provided crisis response to over 4,400 beds in a duty coverage rotation for all residential areas on campus including conflict mediation and crisis intervention response•Selected, trained, supervised, evaluated, and mentored a student staff of 9-18 resident assistants, and 2 graduate assistants•Served as conduct officer for policy violations within Residence Life property including adjudication, administrative tracking and sanction execution as necessary•Implemented programming model and community development initiatives with a budget totaling over $2,000 per semester•Supervised professional staff members of the Professional Staff Development Committee as committee chair•Advised numerous residence hall organizations, including: Association of Residence Halls, Watterson Area Government, Association of South Campus, South Campus Unity, the 2010-11 Illinois State Resident Assistant Association Executive Board, and the 2009 Illinois Residence Hall Association Conference Host Committee, Co- Chairs, and Finance Chair•Produced numerous diversity and social justice related programs and trainings for students and staff within University Housing Services•Oversaw summer conference operations including student staff supervision, customer service, and logistical planning

•Provided administrative management, coordination, and development of special projects for conference operations and University Housing Services•Designed and facilitated all aspects of the summer student staff training and development initiatives including development of a leadership development curriculum•Implemented and facilitated roll-out of front desk automation, project costing, performance appraisal, and hours capturing for reception desks and student staff employees

•Mobilized and coordinated student volunteers for the Boiler Volunteer Network’s monthly community service outreach programs including the development of marketing and recruitment strategies•Supervised six student staff, two issues educators, and fourteen on-site service learning facilitators•Collaborated with non-profit agencies, faculty, and student groups requesting resources and referral information•Facilitated and executed the annual Student Leaders Retreat within the Office of the Dean of Students

Master Of Education (M.Ed.), Student Affairs

Activities and Societies: Graduate Administrative Professional - Office of the Dean of Students for the Boiler Volunteer Network, Resident.

Bachelor Of Arts (B.A.), English, Classics

Activities and Societies: Eta Sigma Phi, Sigma Tau Delta, Student Senate Parliamentarian, Student Senate Senator, Scotspeak, Resident.