Digital Marketing Manager / SEO and Web Projects Manager • SEO Strategy: Develop and execute SEO plans to enhance search rankings, drive traffic, and improve visibility. Conduct keyword research and optimize on-page and off-page elements. • Website Management: Oversee website projects from planning to launch. Collaborate with teams to meet project goals, deadlines, and budgets. • Marketing Campaigns: Manage digital marketing campaigns across social media, email, PPC, and content channels. Track and optimize campaign performance. • Content Management: Create and manage content strategies that support SEO and marketing goals. Ensure content is engaging and aligned with brand messaging. • Analytics: Use tools like Google Analytics to monitor performance, generate reports, and provide insights for improvement. • Team Leadership: Coordinate with marketing, design, and development teams to ensure project success and alignment with business objectives. • Budget Oversight: Manage budgets for SEO and marketing projects, ensuring cost-effective resource use. • Client Communication: Communicate with clients and stakeholders to provide updates and ensure project requirements are met. • Industry Trends: Stay updated on SEO and digital marketing trends to keep strategies current and effective.

As a Shopify and WordPress Developer, I have successfully designed, developed, and customized eCommerce and business websites tailored to client needs. My responsibilities included: • Shopify Development: Customized Shopify themes and integrated third-party apps to enhance website functionality and user experience. Optimized sites for speed, SEO, and overall performance, resulting in increased customer satisfaction and improved performance metrics. • WordPress Development: Designed and developed dynamic web applications, including business portfolios, eCommerce sites, and landing pages using WordPress and WooCommerce. Managed migrations, conversions, and the integration of custom features. • Front-End Development: Implemented responsive designs and interactive features to improve user engagement and site aesthetics. Conducted thorough website speed and SEO optimization to enhance search engine rankings and performance. • Client Training & Support: Provided training sessions for clients on using Shopify and WordPress CMS, and offered ongoing support and maintenance to ensure smooth operation and user satisfaction. • ECommerce Enhancements: Set up and optimized dropshipping businesses with Shopify, including store development, product listings, and performance enhancements. Integrated features such as product and inventory sync through 3PL tools. • Digital Marketing: Managed social media accounts and executed Facebook marketing campaigns to drive traffic and boost eCommerce sales. • Bug Fixing & Performance Monitoring: Identified and resolved bugs, continuously monitoring and improving website performance to ensure optimal functionality.

My Key Responsibilities Included: • Website Development: Design, develop, and maintain responsive websites and web applications using HTML, CSS, JavaScript, and various web development frameworks. Customize and optimize Shopify and WordPress sites to meet client needs. • Front-End Development: Implement user-friendly interfaces and ensure cross-browser compatibility. Optimize web pages for speed and performance, including those built on Shopify and WordPress platforms. • Back-End Development: Develop and manage server-side applications, databases, and APIs. Work with Shopify’s Liquid template language and WordPress PHP to create custom functionality and ensure secure and efficient data handling. • Collaboration: Work closely with designers, project managers, and other developers to deliver high-quality solutions that meet client needs and project specifications. • Testing and Debugging: Conduct thorough testing and debugging of web applications to ensure functionality and performance. Troubleshoot and resolve issues related to Shopify, WordPress, and custom web solutions. • Technical Support: Provide ongoing support and maintenance for existing websites and applications, including Shopify and WordPress sites. Implement updates and improvements as needed. • Documentation: Create and maintain technical documentation related to web development processes, code, and project requirements.

In my current role, I lead a team while handling a range of IT support responsibilities. My key duties include: • Managed firewall security for 400+ devices, overseeing policies, addresses, groups, and continuous monitoring of dashboards, sessions, SD-WAN, static routes, and SSL inspection. • Generated regular traffic and log reports to ensure data security and network integrity. • Led the implementation and administration of Office 365 Security, including Defender, Exchange, SharePoint, and Teams. Managed Microsoft 365 groups, user permissions, password policies, and licenses. Facilitated seamless setup for conference bridges, meetings, and Teams collaboration. • Administered SharePoint sites and site collections, applying archiving, deletion, and anti-spam policies to enhance the organization's digital workflow. • Provided extensive user support, troubleshooting technical issues related to Office 365 applications (O365), recovering deleted items, and configuring user views and permissions. • Oversaw troubleshooting of complex hardware, software, and networking issues, ensuring timely resolution via email, IM, and on-site support. • Coordinated IT operations, managing system installations, configurations, and user support while collaborating with business partners, vendors, and clients for successful project delivery. • Designed and delivered IT policies, best practice guides, and end-user education programs to foster a tech-savvy workforce. • Conducted financial audits and managed IT budgets to ensure optimal resource allocation. • Led a team, providing direction and support to ensure smooth IT operations and project execution. • Conducted data management and analysis, generating detailed reports to monitor performance, identify trends, and support data-driven decision-making. • Collaborated with the web development team to support website projects, ensuring effective integration of IT infrastructure and resolving site performance and security issues.

IT Support Engineer: • Installed and configured operating systems and software, including Windows 10, Microsoft Office 2016 & 2019, Outlook (O365), MS Teams, VPNs, Adobe Suite, and bespoke applications. • Managed IT assets, including workstations, laptops, projectors, and maintained up-to-date inventory records. • Conducted Windows administration tasks, such as user account management, password resets, and troubleshooting network-attached devices like printers and MFPs. • Configured and supported peripheral devices for Windows 10 workstations, including multiple monitors and wireless accessories. • Provided on-site technical support for equipment relocation during office moves, ensuring seamless user transitions. • Offered end-user support for Wi-Fi connectivity and resolved wireless network issues. • Liaised with external vendors for hardware repairs, ensuring minimal downtime for network equipment. • Collaborated with IT teams in regular meetings to address and resolve critical technical issues. • Provided technical support for Dell workstations, Lenovo laptops, HP printers, Canon multifunction copiers, and IP phones. • Maintained connectivity across multiple ISP networks integrated with internal LAN infrastructure. • Delivered remote technical support during COVID-19 lockdown, resolving hardware and software issues promptly.

IT Support Job Responsibilities: • Ensured smooth operation of computer systems, maximizing user efficiency. • Installed and configured hardware, operating systems, and applications. • Monitored and maintained computer systems and networks, troubleshooting issues as they arose. • Provided technical support to staff or clients, both in-person and remotely, to resolve hardware and software problems. • Replaced equipment as needed and documented procedures, producing relevant reports. • Followed instructions to repair faults, set up systems, and support new application rollouts. • Managed user accounts, resolved password issues, and responded promptly to call-outs. • Prioritized multiple open cases and worked until resolution or appropriate referral. • Established strong working relationships with customers and professionals, including eCommerce experts. • Tested and evaluated new technologies, conducting safety checks on equipment.

Responsibilities: • Planned and delivered course content effectively, ensuring full coverage of the curriculum within the designated timeframe. • Conducted lectures and classes as scheduled, focusing on engaging students through interactive and hands-on learning. • Designed strategies to foster independent, self-directed learning and critical thinking among students. • Integrated the use of current technologies and resources, enabling students to solve real-world problems. • Encouraged the practical application of knowledge, promoting interdisciplinary learning and creative problem-solving.

Job Responsibilities: • Installing and configuring CCTV systems across various locations. • Managing shop inventory, ensuring stock levels are maintained. • Recording daily sales, handling expenses, and processing customer transactions. • Receiving, unpacking, and organizing incoming shipments from suppliers. • Arranging and labeling products on display shelves. • Assisting customers in locating products and providing shopping advice. • Addressing customer queries and complaints efficiently. • Conducting periodic price audits to resolve discrepancies. • Collaborating with team members to maintain a clean and organized sales floor. • Installing and upgrading PC hardware, software, and peripheral components. • Troubleshooting and diagnosing common PC issues. • Providing technical support for desktop hardware and software. • Evaluating and testing new hardware and software for deployment. • Delivering basic software instruction to customers when required. • Testing and evaluating new devices in the shop environment.