M Farooq Ghafoor Email & Phone Number

Lahore, Pakistan

- Established trust through deep product knowledge, skillset, and empathy.- Guided level-1 team members by sharing best practices, offering technical guidance, and providing training.- Understood client problems, diagnosed issues using internal knowledge, reproduced them, and followed the support workflow to resolution.- Helped one of our Reputed Customer with the AMS project and completed 4 years with them.- Worked closely with peers and other departments to resolve issues and meet service level agreements (SLAs).- Helped create and maintain the internal knowledge base, tools, and techniques.- Established trust through deep product knowledge, skillset, and empathy

Lahore, Punjab, Pakistan

- Understand client’s issues, diagnose the problem by using internal knowledge basis, reproducing the issues and follow the support workflow until issues are resolved.- Helping clients with upgrades, downgrades, environment enhancements and other cloud solutions tasks.- Working with the company’s R&D, Cloud Services, Product and Account Management team every day to solve client’s application issues and meet SLAs.- Participating in & help schedule calls with global clients and work in other time zones as needed.- When needed, assisting in the software quality assurance process by performing product testing.

Lahore, Pakistan

- Understand client’s issues, diagnose the problem by using internal knowledge basis.- Working with the company’s R&D and technical team to review the impacts of business processes on the applications.- Worked independently to resolve complex issues.

Lahore, Pakistan

Worked as Quality Assurance (QA) Officer in Parallel Horizons which provide services like Program Management, Project Management and Consultancy services, qualified in different Project controls and Document controls management systemsMy Job Descriptions include:● Draft Quality Procedures and test against set targets.● Supervise and assist QA team.● Document and execute test plans and test cases.● Identify, record and document bugs.● Perform testing when bugs are resolved.● Monitor debugging process results. ● Investigate bugs with development team. ● Prepare daily Minutes of Meeting (MOMs).● Document ‘User Manual’ and FAQs related to given Product and Service.● Report Issues to related development teams.● Working with Project Management team on related tasks.● Maintain record of Documents related to Office Meetings.● Prepare and Report Monthly and Quarterly Time Sheets of Employees. ● Weekly and Month-end rechecks of DFRs and other Reports. (incident Reports)

Lahore, Pakistan

Served as Sports Data Administrator in Enetpulse Pakistan , a Bulgarian based Company forProviding Live scores, Mobile apps and Computer Software. My responsibilities were:Working on Windows Server 2003/2008 platform, with specially designed software application.My Job Descriptions include:● Monitoring Live Sports Events and Handling Sports Feed.● To manage live score update for Soccer, Cricket and basketball.● To update match results of other sports like Ice-hockey, Tennis, Volley ball.● Working in Tennis Content to manage its live update: Score-by-score and final results.● Working in Spocosy Team for Quality Assurance of all Live feed and Results.● Working in Rechecks Team for final Rechecks of Match Statistics.

Bachelor Of Science In Computer Science, Computer Science

Chartered Accountant, Accounting And Finance