Key Responsibilities:• Develop and implement strategic initiatives to achieve institutional goals and objectives.• Oversee daily operations across all operation departments, ensuring adherence to quality standards and compliance.• Lead the development and implementation of policies and procedures that align with campus culture and vision.• Made significant financial decisions and supervised operations department spending to reduce losses and maximize profits.• Led recruitment and development of strategic to maximize utilization of existing talent and capabilities.• Analyze data and reports to identify opportunities for improvement and inform strategic decision-making. • Directed technological improvements and implement digitalization around campus, reducing wasted time and business bottlenecks.• Build and maintain strong relationships with partners, vendors, and stakeholders.• Negotiated contracts and agreements to secure favorable terms and maximize profits.• Prepare financial budgets and manage capital projects for cost-effective resource allocation.• Continuously assess and mitigate risks, implementing robust security measures to protect university assets.

MPG is a holding company that operates five companies with a focus on agriculture, prominent FMCG (Fast-Moving Consumer Goods) manufacturing, and brand distribution for renowned brands like Nivea, Philips,3M and Schneider. As a leader in the organization, I took charge of the digital transformation initiative, which helped to address significant IT challenges and drive impactful improvements across the business.Key Responsibilities and Accomplishments:• Successfully implemented a robust Microsoft ERP system: Encompassing manufacturing, supply chain, sales, finance, warehouse management, and fixed assets, enhancing operational efficiency and visibility across the entire group.• Improved network and security: Resolved connectivity issues throughout branches, implemented high availability and redundancy solutions, and enhanced email and overall security posture.• Modernized HR system: Increased stability and functionality, enabling streamlined payroll processes, employee self-service, and efficient HR reporting.• Empowered salesforce: Implemented a state-of-the-art sales force automation system, boosting productivity and driving revenue growth.• Migrated to cloud: Leveraged Microsoft O365 for greater agility, scalability, and cost savings.• Documented and optimized processes: Established clear IT roles, responsibilities, SOPs, and SLAs for improved support operations.• Reduced paper reliance: Digitized workflows and approval cycles, eliminating unnecessary paperwork and enhancing data accuracy.• Built a future-proof IT team: Developed a robust training program, fostering a highly skilled and knowledgeable ICT team for sustainable success.My leadership in digital transformation at MPG resulted in:• Improved operational efficiency and cost savings.• Enhanced data-driven decision-making.• Increased workforce productivity and agility.• Improved brand experience through modern, streamlined processes.• A robust and future-proof IT infrastructure.

At Arab Dairy (Panda), a prominent dairy leader spanning Egypt, and beyond, I spearheaded a transformative journey as Information Technology Manager. Recognized by Microsoft for exceptional technology integration and success stories, I led the department from a cost center to a strategic business partner, driving operational efficiency and growth.Key Responsibilities and accomplishments:• Migrated to Microsoft Office 365 Cloud: Successfully implemented Exchange Online, SharePoint Online, Lync Online, and Yammer, enhancing collaboration, accessibility, and cost efficiency. Featured in Microsoft's global customer website and ACT Co. IT Magazine for successful cloud migration.• Implemented Microsoft Dynamic ERP AX: Transitioned from Microsoft Dynamic GP, streamlining financial processes, improving reporting, and gaining real-time business insights.• Built a Robust IT Infrastructure: Established a full data center and disaster recovery site, ensuring business continuity and uptime. Managed System Center Configuration Manager, Data Protection Manager, and System Center Operations Manager for optimized system control and security.• Negotiated and Managed Vendor Relationships: Secured advantageous contracts with major vendors like Microsoft, IBM, Vodafone, and Etisalat, demonstrating strong negotiation and procurement skills.• Enhanced Security Posture: Implemented comprehensive security measures at all levels (servers, databases, network, users, internet) to mitigate risks and protect company data.• Empowered Business with Technology: Led the transition from a reactive, maintenance-focused IT department to a proactive, business-driven unit, contributing directly to organizational goals.

Delivering Expert IT Solutions WorldwideWith extensive experience across the USA, Canada, and the Middle East, I offer specialized freelance consulting services in various critical areas, including:• Organizational Structure Optimization: I help businesses streamline operations and reduce costs through strategic restructuring and process improvement.• ERP Project Management: I have a proven track record of successfully implementing and supporting Microsoft Dynamics AX ERP systems for clients of all sizes, from single companies to international enterprises with 180+ subsidiaries.• Infrastructure and Security Consulting: I provide expertise in designing, building, and securing IT infrastructure, from cloud hosting and data centers to firewalls and network security protocols.• Documentation and Process Management: I ensure efficient support operations by creating comprehensive IT documentation for roles, responsibilities, SOPs, and SLAs.Leading IT Growth and Delivering Business ValueAs a key member of Global Consulting Services and Software Development (GCS), I played a pivotal role in the company's expansion and success. My achievements include:• Partnering with Microsoft: Leading GCS to achieve Silver and Gold certified partner status, demonstrating exceptional expertise in Microsoft technologies.• Large-Scale ERP Implementations: Successfully implemented and supported ERP systems for over 180 companies and subsidiaries, significantly improving their operational efficiency and data management.• Retail IT Transformation: Spearheaded the IT deployment for over 1,200 retail stores, streamlining operations and enhancing customer experience.• Cloud Adoption and Security: Pioneered GCS's move to cloud hosting by designing and implementing secure server environments.• Enhanced IT Security: Rolled out robust security measures across GCS's infrastructure, mitigating risks and protecting sensitive data.