Michael F. Email & Phone Number

• ︎ Provide product knowledge and proven skills to help Fortune 100 & 500 enterprise companies streamline deployment and improve operations of their VMware platform
• ︎ Maintain a 10+ year customer engagement with one of the top VMware accounts, building a relationship that has helped to ensure my customer and VMware are successful in their initiatives by acting as a trusted advisor
• ︎ Co-develop with customer, a business plan to ensure they are successful implementing their purchased VMware Technologies from adoption all the way to a fully functioning virtualized datacenter
• ︎ Collaborate with my customer and their hardware vendor to size physical hardware for tens of thousands of virtual machines and coordinate migration plans from old hardware to new
• ︎ Partner with my customer and their cloud vendors to ensure cloud initiatives are successful and properly sized
• ︎ Deliver millions of dollars of savings to my customer by identifying thousands of unused licenses and by driving implementation of specific environment consolidation & cleanup recommendations

Chicago, Illinois, US

• ︎ Implement and maintain virtual farm for international development team
• ︎ Researched and coordinated implementation of private cloud using vCloud Director, vCenter Orchestrator, vCloud Request Manager and other 3rd party tools.
• ︎ Proactively monitored environment, actively seeking out performance trends to anticipate and mitigate future bottlenecks and performance issues
• ︎ Led multiple projects to roll out VMware across international regions with success
• ︎ Became a subject-matter expert on virtualization for the international side of TransUnion
• ︎ Created and maintained documentation for all projects and tasks

Deerfield, IL, US

• ︎ Manage case queue ensuring all cases were handled in a timely manner, as well as ensuring all team members were proficient in all areas
• ︎ Responsible for team of first responders whose job it was to handle all critical issues escalated to systems administrators’ team
• ︎ Actively participated in steering committee for leadership team on how to improve processes to my department, as well as company wide, enhancing customer experiences
• ︎ Partnered with development team to ensure continuous collaboration on ensuring needs were being met
• ︎ Manage escalation process to other teams, ensuring issues that need to be escalated outside of the systems administrators’ team is handled by appropriate people
• ︎ Created and maintained documentation for all projects and tasks

Deerfield, IL, US

• ︎ Managed 900+ nodes of Red Hat Enterprise Linux servers located in multiple remote colocation data centers
• ︎ Administered and maintained production, test and development environments running multiple versions of Oracle, MySQL and proprietary software
• ︎ Provided support 24x7x365 to customers globally
• ︎ Maintained local and European office networks and servers
• ︎ Configured and maintained regular back-ups of both web and database servers, verifying successful backups were kept
• ︎ Created documentation for SAS70 Type II audit, as well as ensuring IT policies were enforced for successful audit

Chicago, IL, US

• ︎ Administered and maintained Oracle and MSSQL databases while on call 24x7
• ︎ Maintained Oracle RAC clusters in both production and development environments
• ︎ Managed highly confidential data in a secure way preventing unauthorized access

New York, NY, US

• ︎ Responsible for all databases in organization
• ︎ Maintained custom HR Performance Tracking tool from both code and SQL standpoints
• ︎ Performed T-SQL and PL/SQL programming and SQL tuning
• ︎ Configure client database installations for customized facilities software
• ︎ Created highly redundant environment for databases

New York, NY, US

• ︎ Maintained and designed databases and database servers for internal clients
• ︎ Databases included SQL Server 2000, 2005 and MySQL
• ︎ Migrated SQL Server 2000 to SQL Server 2005
• ︎ Researched and implemented Video Conferencing technology between offices
• ︎ Design machine images for rapid deployment
• ︎ Maintained Intranet and Internet servers