Michael F. Email & Phone Number

▪︎ Provide product knowledge and proven skills to help Fortune 100 & 500 enterprise companies streamline deployment and improve operations of their VMware platform▪︎ Maintain a 10+ year customer engagement with one of the top VMware accounts, building a relationship that has helped to ensure my customer and VMware are successful in their initiatives by acting as a trusted advisor▪︎ Co-develop with customer, a business plan to ensure they are successful implementing their purchased VMware Technologies from adoption all the way to a fully functioning virtualized datacenter▪︎ Collaborate with my customer and their hardware vendor to size physical hardware for tens of thousands of virtual machines and coordinate migration plans from old hardware to new▪︎ Partner with my customer and their cloud vendors to ensure cloud initiatives are successful and properly sized▪︎ Deliver millions of dollars of savings to my customer by identifying thousands of unused licenses and by driving implementation of specific environment consolidation & cleanup recommendations▪︎ Provide white glove escalation support, coordinating between customer technical team & VPs and multiple VMware support/engineering teams to determine root cause and remediation▪︎ Vigorously pushed siloed IT teams to work together and formulate plans to ensure successful customer project implementations▪︎ Served as team lead for 13 people on enterprise and global account teams to ensure successful engagement delivery, providing coaching and escalation support to peers while facilitating renewals and business development▪︎ Interviewed and helped provide feedback on possible new hire candidates from a technical perspective, interviewing over 100 people and helping to hire ~20 TAMs, including all the TAMs in my region hired after me▪︎ Utilized Salesforce and Gainsight for all things related to Customer Success Management

Chicago, Illinois, Us

▪︎ Implement and maintain virtual farm for international development team ▪︎ Researched and coordinated implementation of private cloud using vCloud Director, vCenter Orchestrator, vCloud Request Manager and other 3rd party tools. ▪︎ Proactively monitored environment, actively seeking out performance trends to anticipate and mitigate future bottlenecks and performance issues ▪︎ Led multiple projects to roll out VMware across international regions with success ▪︎ Became a subject-matter expert on virtualization for the international side of TransUnion ▪︎ Created and maintained documentation for all projects and tasks

Deerfield, Il, Us

▪︎ Manage case queue ensuring all cases were handled in a timely manner, as well as ensuring all team members were proficient in all areas ▪︎ Responsible for team of first responders whose job it was to handle all critical issues escalated to systems administrators’ team ▪︎ Actively participated in steering committee for leadership team on how to improve processes to my department, as well as company wide, enhancing customer experiences ▪︎ Partnered with development team to ensure continuous collaboration on ensuring needs were being met▪︎ Manage escalation process to other teams, ensuring issues that need to be escalated outside of the systems administrators’ team is handled by appropriate people ▪︎ Created and maintained documentation for all projects and tasks

Deerfield, Il, Us

▪︎ Managed 900+ nodes of Red Hat Enterprise Linux servers located in multiple remote colocation data centers ▪︎ Administered and maintained production, test and development environments running multiple versions of Oracle, MySQL and proprietary software ▪︎ Provided support 24x7x365 to customers globally ▪︎ Maintained local and European office networks and servers ▪︎ Configured and maintained regular back-ups of both web and database servers, verifying successful backups were kept ▪︎ Created documentation for SAS70 Type II audit, as well as ensuring IT policies were enforced for successful audit ▪︎ Trained new employees on policies and protocols ▪︎ Responsible for all customer escalated issues within company application ▪︎ Provided regular training sessions for co-workers on new systems and new standards ▪︎ Fully transformed demo and customer training environments from physical data center location into Amazon EC2▪︎ Utilized EC2 tools to provide high available extremely redundant systems ▪︎ Acted as liaison to development team for any issues that needed escalation ▪︎ Designed and implemented high availability system to customers across data centers as well as to Amazon EC2

Chicago, Il, Us

▪︎ Administered and maintained Oracle and MSSQL databases while on call 24x7▪︎ Maintained Oracle RAC clusters in both production and development environments ▪︎ Managed highly confidential data in a secure way preventing unauthorized access

New York, Ny, Us

▪︎ Responsible for all databases in organization▪︎ Maintained custom HR Performance Tracking tool from both code and SQL standpoints▪︎ Performed T-SQL and PL/SQL programming and SQL tuning ▪︎ Configure client database installations for customized facilities software ▪︎ Created highly redundant environment for databases

New York, Ny, Us

▪︎ Maintained and designed databases and database servers for internal clients ▪︎ Databases included SQL Server 2000, 2005 and MySQL ▪︎ Migrated SQL Server 2000 to SQL Server 2005 ▪︎ Researched and implemented Video Conferencing technology between offices ▪︎ Design machine images for rapid deployment ▪︎ Maintained Intranet and Internet servers ▪︎ Sustained network connectivity in a LAN and WAN environments ▪︎ Responsible for all IT purchases ▪︎ Research new software and hardware for company implementation ▪︎ Performed pre-and post-production support▪︎ Provide software and hardware support for project teams