Martin Fedor Email & Phone Number

Toronto, Ontario, Canada

Leading a team focused on enhancing consumer product experiences.

Bringing premium micro-craft flower to market.

Toronto, Canada Area

Led the full product development cycle, from ideation to launch, for new products in both recreational and medical channels, ensuring products met or exceeded customer expectations and were delivered on time and on budget.

Toronto, Ontario

Developed and implemented a comprehensive quality strategy that ensured continuous improvement in product quality and compliance with regulatory standards, while prioritizing customer experience and safety at every stage of the product lifecycle.• Directed and oversaw Quality Assurance projects and investigations for 42 business categories within the Living division.• Led a team of direct reports, fostering a collaborative and motivated work environment, and contributing to the entire product life cycle from ideation to launch and end-of-life stages.• Accountable for the development of product specs, testing protocols, and manufacturing requirements through market research and product benchmarking.• Utilized market research, product benchmarking, and return data analysis to improve product designs and enhance manufacturing processes, while also managing corrective and preventive actions, order rejections, and stop sales on audit or inspection results.• Collaborated with cross-functional teams to establish production timelines, ensuring the timely delivery of high-quality products to market while remaining accountable for executing all quality activities without compromising product introduction.• Leveraged technical expertise to support buying trips and sourcing projects, and travelled offshore to qualify new suppliers, establishing key partnerships.

Toronto, Ontario

• Supervised and ensured timely delivery of product quality assurance projects, reporting progress to senior management and stakeholders, maintaining high levels of quality and compliance standards.• Provided guidance and support to 20 merchant buyers on matters of product quality assurance and compliance, fostering effective communication and collaboration across cross-functional teams.• Directed 3rd party service provider activities, aligning their efforts with organizational objectives to achieve customer return and defect rate targets, and driving business growth.

Toronto, Ontario

• Spearheaded and directed global quality assurance projects for mass retailers, ensuring product safety, quality, performance, and regulatory compliance to achieve optimal customer satisfaction.• Provided expert consulting services to stakeholders, leveraging exceptional communication and collaboration skills to work effectively across cross-functional teams.• Successfully managed an offshore team of 3 responsible for creating product user manuals, delivering quality results on time and within budget while adhering to company standards.• Managed a $3M project portfolio, overseeing all aspects of project planning, execution, and delivery, while maintaining high levels of customer satisfaction.

Toronto, Ontario

• Led and executed global quality assurance projects for mass retailers to ensure product safety, quality, and regulatory compliance, resulting in increased customer satisfaction.• Provided expert consulting services to clients on matters related to product quality, safety, and performance, including advising manufacturers and suppliers on quality improvements to minimize returns and enhance customer experience.• Managed a $2.5M project portfolio, overseeing all aspects of project planning, execution, and delivery, and maintaining high levels of quality, performance, and customer satisfaction.• Collaborated with an offshore team to deliver high-quality results on time and within budget.

Toronto, Ontario

• Managed activities for 9 committees, consisting of 600+ members from various industries such as meat, cheese, electronics, and footwear, ensuring effective communication and collaboration.• Coordinated meetings to discuss upcoming regulatory changes that impact trade, such as C-TPAT, tariffs, CBSA, trade quotas, and Health Canada, to keep stakeholders informed and prepared.• Assisted in the creation and submission of lobbying efforts to advocate for the interests of member companies and industries.• Designed and executed marketing materials for conferences and regional events, including newsletters and publications, using Adobe InDesign to increase attendance and engagement.• Maintained the organization's website by making design changes and updating content to provide timely and accurate information to stakeholders.• Improved the office computer backup system, enhancing reliability and speed to ensure efficient operations.• Implemented an online payment option, resulting in increased event attendance and better payment processing.

Windsor, Ontario

• Provided technical support to customers for Hewlett Packard laptops and wireless printers over the phone, diagnosing and resolving technical issues and ensuring high levels of customer satisfaction.• Identified and leveraged customer hardware upgrade opportunities, leading to increased sales and revenue.• Maintained an outstanding record of resolving 98% of customer issues during the initial call, demonstrating exceptional problem-solving and communication skills.

Windsor, Ontario

• Inspected aluminum castings at various stages of the production process within an unionized automotive plant, from raw materials to finished goods, to identify any defects or deviations from the established quality standards. • Worked closely with production teams to identify and address quality issues and ensured that corrective actions were taken in a timely manner. • Maintained accurate records of inspections and communicated findings and recommendations to management.