Mounir Feel Email & Phone Number

Passionate about harnessing technology to drive efficiency and empower businesses, I thrive in helping deliver exceptional IT solutions. With a strong foundation in technical support, I've honed my skills in troubleshooting, customer service, and mentorship, elevating both team performance and client satisfaction. My journey involves collaborating seamlessly with national IT teams, managing critical servers, deploying applications, optimizing endpoint devices, as well as integrating cloud solutions. As a dedicated advocate for innovation, I actively contribute knowledge, document best practices, and strategize IT advancements that align with emerging trends. My commitment to excellence extends to network troubleshooting, ensuring seamless connectivity.

Listed skills include Mac Os, Accounting, Client Relations, Windows, and 16 others.

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  Desktop Support Analyst

  Stikeman Elliott Llp

  Feb 2020 - Present - Montreal, Quebec, Canada

  • Provide Tier 2 and 3 technical support with a focus on customer service, troubleshooting, and communication skills• Design, implement, and manage Microsoft Intune solutions• Ensure effective deployment, configuration, and support of Intune for endpoint management• Manage policies for all iOS and Android devices using Intune• Maintain security and compliance through Intune• Mentor Level 1 technical support to improve troubleshooting and customer service• Share knowledge and create documentation to facilitate firm-wide support• Collaborate with national IT teams on a daily basis• Present IT strategies and recommendations for emerging technologies, hardware, and software• Manage, troubleshoot, and update critical servers including SCCM, NQZW, DC, Accuroute, and UPS systems• Oversee firm-wide endpoint devices (2000+), managing configuration, maintenance, and vendor relations• Package, test, and deploy applications and Windows patches using SCCM, Intune, and other tools• Manage the national printer fleet, scanners, and cost recovery environment• Ensure print servers and associated systems are up-to-date and functioning• Share insights to save time, reduce costs, and improve productivity• Troubleshoot network issues