Customer Service Team Lead
Current
Aug 2021 - Present
AeroLeads people directory · profile
Marco Felgueiras Email & Phone Number
Customer Service Team Lead at Sunrise Communications AG
at
Sunrise Communications AG
1 phone found
area 196
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Service Team Lead at Sunrise Communications AG
Location
Lisbon, Lisbon, Portugal
Who is Marco Felgueiras? Overview
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Quick answer
Marco Felgueiras is listed as Customer Service Team Lead at Sunrise Communications AG at Sunrise Communications AG, based in Lisbon, Lisbon, Portugal. AeroLeads shows phone signal with area code 196 and a matched LinkedIn profile for Marco Felgueiras.
Marco Felgueiras previously worked as Customer Service Team Lead at Sunrise Communications Ag and Customer Services Consultant at Newspring Services. Marco Felgueiras holds Bachelor'S Degree, Language Interpretation And Translation from Instituto Superior De Línguas E Administração, Lisboa.
Company email context
Email format at Sunrise Communications AG
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Sunrise Communications AG
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Profile bio
About Marco Felgueiras
I like a challenge and I'm a problem solver: all through my work experience I've been communicating with people, figuring out how I can provide them with the best experience, and making sure that not only they get what they want but also what they need, in a smooth and successful interaction.I'm comfortable saying "no" when it's necessary and I have a knack for winning people over even when doing so. My ambition drives me to want to turn a problem inside out and explore all avenues to come up with the best solution: one that is practical but also creative. I get a kick out of figuring out how things work.Being a nerdy teenager that learned foreign languages to read comics and consume pop culture draws me to global culture environments and resulted in a nerdy open-minded adult.
Listed skills include English, Microsoft Office, Microsoft Excel, Microsoft Word, and 6 others.
Current workplace
Marco Felgueiras's current company
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7 roles
Marco Felgueiras work experience
A career timeline built from the work history available for this profile.
Customer Services Consultant
Project management for insurance customer service and support team. Selecting representatives to work for several insurance companies, like Generalis, Ageas, and Tranquilidade. Editing insurance company procedural knowledge base. Conducting remote training via Zoom and establishing best practices.
Dec 2015 - Aug 2021
Senior Customer Service Lead
Project management for insurance customer service and support team. From selecting the representatives to work for several insurance companies. Editing insurance company procedural knowledge base.
Aug 2014 - Dec 2015
Senior Trainer And Quality Auditing
Head of training for customer service representatives for medical insurance brands.Head of onboarding for all new hires, analyzing their employee journey during training, and giving reports to management.Quality auditing of interactions with customers, replying to customer e-mails, and reporting to the agent’s team lead if there were signs that specific.
Nov 2008 - Jul 2014
Senior Customer Service Lead
Project Management alongside team leads for a team of 80 agents focused on telemarketing and follow-up campaigns for TMN, ZON, WORTEN, and The Yellow Pages. Client management and meeting scheduling, as well as service billing, payroll responsibilities, time scheduling for agents, and supervising the contact scripts for the aforementioned campaigns. Data.
Nov 2007 - Nov 2008
Customer Support Team Lead
Providing senior technical support to a team of 12 junior elements of customer support.My responsibilities included making weekly schedules, giving 1-1s, coaching, and feedback and aligning the team with the KPIs.
Mar 2003 - Nov 2007
Customer Support Specialist
Technical support for the medical provider network. Our main task was to help medical staff navigate the insurance company web claim service, from troubleshooting to remote training. We also had to make sure that any and all doubts related to billing and invoicing were responded within our SLAs. As the platform got additional features we were encouraged to.
Jul 2002 - Mar 2003
1 education record
Marco Felgueiras education
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Instituto Superior De Línguas E Administração, Lisboa
FAQ
Frequently asked questions about Marco Felgueiras
Quick answers generated from the profile data available on this page.
What company does Marco Felgueiras work for?
Marco Felgueiras works for Sunrise Communications AG.
What is Marco Felgueiras's role at Sunrise Communications AG?
Marco Felgueiras is listed as Customer Service Team Lead at Sunrise Communications AG at Sunrise Communications AG.
What is Marco Felgueiras's phone number?
AeroLeads has found 1 phone signal(s) with area code 196 for Marco Felgueiras at Sunrise Communications AG.
Where is Marco Felgueiras based?
Marco Felgueiras is based in Lisbon, Lisbon, Portugal while working with Sunrise Communications AG.
What companies has Marco Felgueiras worked for?
Marco Felgueiras has worked for Sunrise Communications Ag, Newspring Services, Glintt, Reditus, Sa, and Médis.
How can I contact Marco Felgueiras?
You can use AeroLeads to view verified contact signals for Marco Felgueiras at Sunrise Communications AG, including work email, phone, and LinkedIn data when available.
What schools did Marco Felgueiras attend?
Marco Felgueiras holds Bachelor'S Degree, Language Interpretation And Translation from Instituto Superior De Línguas E Administração, Lisboa.
What skills is Marco Felgueiras known for?
Marco Felgueiras is listed with skills including English, Microsoft Office, Microsoft Excel, Microsoft Word, Teamwork, Powerpoint, French, and Photoshop.
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