Marcelo Fidelis Email & Phone Number

State Of São Paulo, Brazil

Brazil

São Paulo, Brazil

São Paulo Area, Brazil

São Caetano Do Sul Area, Brazil

São Paulo Area, Brazil

Technical Project Lead with T&T teams for T-Systems Brasil.

São Paulo Area, Brazil

Technical Project Lead Global Accounts.

Brazil

ISKINS is a successfully startup which develop and sells “skins” to protect and beautify mobile phones.Roles:- Commercial and sales processes development to retail, based on sales representatives;- Comission and motivational program (sales reps);- New third party production aquisition and negotiation processes;- Finance Operations management;Results:- Gross Revenue increase in 70% in one quarter;- Distribuited Production Partners generated a 50% cost reduction;

São Paulo Area, Brazil

Populos is a portal that helps people to find new places in the city, based on their profile and their friends profile, offering discount coupons to local business.Roles:- Financial Management;- Pre-Operation Processes (to guide development team);- Sales Processes Support;- Customer Care Management;- Conversion metrics Management;Results:- Raised angel investments;- Excellent Results on pre-op test for early adopter users; Populos is actually on hold.

São Paulo Area, Brazil

The Service Center and Shared Resource Center, worked with internal clients providing field resources for different projects and operations as well providing first level and dispatch to external customers.Roles:Implementation of the Service Center, including the evaluation and selection of the Ticket Management Software, ARU compatible with Asterisk, and infrastructure, based on cost and performance;Recruitment team;Creation of scripts and processes (incident management);Reports and metrics for internal and external customers.

As third-party IBM Contracts TAM Airlines, Tokio Marine, Copersucar, SantanderRoles:Managing several clients from transformation to on-going;Responsible for SLAs;Project Management to new projects closed on base clients;Business growth on base clients;Pre-sales and solutions architeture to new projects, quotations or renewal;Managing over 90 professionals, from coordinators, team leaders and technical staff.Results:100% contracts renewal.

General SDM serves as a bridge from operational managers to the board, on an tactical organization level.Roles:Leading managers whose work with several contracts;Resources sharing and management;Supporting pre-sales and solutions architects in all delivery proposals;Build a Cobit Governance Model Scorecard;Identify new opportunities on base clients;Manage delivery department P&L;Control resources sharing on vacations and absenses with minimum cost;Managing over 7 managers and 250 techs;Last operational escalation.Results:- Culture creation of processes;- SLA achivement in all costummers;- Implemented Monthly General SLA Scorecard with metrics/productivity of all contracts, achieving on-demand shared resources and cost reduction with absenses and vacations based on productivity;

Delivery Manager for IBM and HP (Former EDS) as third-party for Field Services in clients like: Dow Chemical and AmbevRoles:- Manage field services technicians on clients sites;- Maintain SLA;- Structure processes based on ISO/IEC standards (before ITIL) and certify operations;- Training professionals on our processes;- Structure reduction based plans;- Manage inside projects and implementations.Results:- Certification of most of the operations on ISO standards;- Increase of Asset Inventory on Dow Chemical;- Two sucessfull 5000 workstations rollout in Dow Chemical;- Two transitions on Dow, from a direct contract to an EDS underpinning contract them from EDS to IBM;- Increase 30% net profit on Dow Chemical client based on better processes and fast trainning methods, lowering costs with resources and turnover costs.

Acting as VIP technician and APP tester and procedure documentation, in constant contact with Midland - Texas APP team.On-site project coordinator at Dow Domain Merge with Union Carbide Domain, and user migration and trainning.

Field Services - User trainning and supportNovell 4 and Zen Works administrationWindows NT Server support for industrial environment

Master Of Business Administration - Mba, Finance, General, Mba

Bachelor, Administration