Director Of Operations
Current★ Successfully oversees home care infusion operations for multiple sites in South Florida supporting $40M in annual revenue, managing order processing, warehouse management, transportation, insurance authorization, nursing, and customer service.★ Responsible for supervising 80 direct and indirect reports, with full P&L responsibility.★ Credited with improving operations through staff restructuring, process improvements, reinforced regulatory compliance, and the implementation of financial controls. Increased employee engagement scores from the low 60% to the low 90%.★ Delivered 15% to 20% revenue growth YOY from 2018 to 2019 while lowering overtime by 30%. Slashed operating expenses by over $800K YOY in 2018.★ Improved production capacity to eliminate over 70% of after-hours calls relating to customer issues and missed deliveries.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT OPTUM INFUSION SERVICESOptum Infusion Services provides patients with in-home infusion technology and medication delivery for acute, hemophilia and intravenous immune globulin (IVIG) therapies. It is a subsidiary of United Health, a $226B Fortune 6 company and healthcare industry leader.