Manuel J. Fernández Email & Phone Number

Gibraltar

• Serving as a Product Expert in Payments, Fraud, and KYC functions, ensuring a seamless experience for both customers and internal teams.• Collaborating with internal stakeholders to continuously enhance product quality and operational efficiency, representing customer and agent perspectives.• Analyzing and organizing large datasets to identify trends, investigate issues, and propose actionable solutions.• Monitoring service levels of internal teams and third-party providers, driving improvements in performance and compliance.• Addressing recurring customer queries by implementing product enhancements, delivering internal training, and updating FAQs.• Optimizing transaction pass rates and oversee manual processing tasks for greater efficiency.• Preparing and delivering detailed reports on a daily, weekly, and monthly basis, highlighting key focus areas for improvement.• Conducting thorough testing of new products and features, ensuring requirements are met and issues resolved in a timely manner.• Designing and executing monitoring and test plans for major sporting events, ensuring KPI compliance across teams.• Developing and presenting product workshops and operational updates for cross-functional teams.

Gibraltar

• Perform age verification and security checks.• Analysis of KYC documents and pay account documents.• Responsible of keeping site free of cybercrime and underage activity.• Reviewing and performing KYC checks on member account registration across all our sites.• Identification of suspicious activity using the fraud monitoring tool and other systems.• Reviewing and monitoring member account registration, deposit and withdrawal transactions.• Performing initial investigations and taking immediate corrective action to mitigate losses to the business.• Complete a variety of account and payment administration tasks relating to these issues.• Chargeback administration and case management.

London, England, United Kingdom

• Providing leadership for the team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones.• Full project life cycle ownership: developing and managing all aspects of project and programming engagement from planning, external vendor relationships, communications, resources, budget, change, risks and issues.• Operating creatively and analytically in a problem-solving environment while reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership.• Designing and establishing methods, guidelines, templates and tools to expand and maintain alignment with industry best practices and quality controls.• Working on the creation and development of bespoke computer applications for the company.• Recruiting, training and monitoring staff members.

• Translation of content making sure it conveys original meaning and tone.• Conversion of text and audio recordings from one language to one or more others.• Proofreading translated texts for grammar, spelling and punctuation accuracy.• Preparing subtitles for videos and online presentations.• Use of translation software when needed and content editing tools.• Cross-reference specialized dictionaries and glossaries to check quality of translation.• Follow up with members involved in the project and clients to ensure translation meets their needs.• Edit content with an eye toward maintaining its original format (e.g. font and structure).

Málaga Area, Spain

• Managing the entire life-cycle of multiple localization projects in a fast-paced environment from beginning to end, working closely with language specialists, localization engineers, terminologists, external vendors among other support departments.• Directing team’s deliveries to timelines and product quality, including responsiveness and professionalism towards both internal and external clients.• Working with cross-functional teams to analyse budgeting, project scope and deliverables while identifying risks and mitigation actions.• Negotiating deadlines/rates with vendors and establishing and maintaining excellent business relationships globally.• Performing quality assurance procedures at different levels of projects to ensure high quality standards are accomplished while complying with the company’s practices and policies.

London, United Kingdom (Remote & On-Site)

• Managing multiple effective client relationships, communication, product delivery and identifying/resolving complex project issues.• Determining resource requirements (e.g. linguist, budget, timing) and optimal cost structure based language project objectives and operational needs.• Leading in-house and virtual teams over all time zones and being responsible for managing key accounts of international brands.• Using internal system tools which effectively manage the projects from initiation and booking, through to delivery.• Ensuring project resources maintain a high level of quality, time keeping and professional standards in line with ISO 9001 quality system and quality objectives.• Identifying, isolating and documenting bugs in the company's online platform clearly and concisely.• Staff training and continual feedback scoring translations and transcriptions.• Contributing to the creation and development of bespoke computer applications related to subtitling and VRS transcription.

London, Reino Unido

• Reviewing, correcting and overlaying translations using CAT tools and verifying that functional and grammatical errors have been fixed and implemented correctly in the online platform.• Proofreading audio transcriptions for voice recognition software programs around codes and tags.• Identifying, isolating and documenting bugs in the online platform clearly and concisely.• Translating and transcribing from English into Spanish and vice versa.

Córdoba, Spain

• Designing, preparing and developing teaching materials.• Marking and providing appropriate feedback on oral and written work.• Planning additional support for students, as necessary.• Online teaching on a one-to-one basis.• Maintaining accurate records and monitoring students' progress.

Ba In Translation And Interpretation, English, Spanish

Relevant course work included: audiovisual translation, translation technology, scientific and technical translation, literary.

Ma In Audiovisual Translation, Dubbing, Subtitling, Cinema, Localization

This programme is backed by 15 years of experience and offered modules that cover the different modes of audiovisual and multimedia.