Key Skills: Customer Service, Communication, Team Training, Program Management, Program Analysis and Assessment, Operations Management and Support, Operational Analysis, Policies and Procedures, Crew Member Coordination and Supervision Responsibilities: Provided excellent customer services and operational management while ensuring complete cabin safety for passengers, personnel, and crew members onboard aircraft flights. Communicated with customers to identify needs, present solutions, and ensure pleasant in-flight experience. Administered computer programs, tracking databases, and other administrative management systems to meet operational and organizational goals. Met regulatory guidelines through developing and following manuals, policies, and training materials; oversaw implementation of new equipment. Performed equipment and operational analysis. Selected Accomplishment:• Leveraged exceptional attention to detail in all clerical, technical, and administrative processes. • Selected to develop, edit, interpret, and deliver training materials for new flight attendants. • Ensured complete functionality through completing rigorous and thorough assessments of processes and procedures related to resource management.• Completed research and assisted in the development of the Star Alliance Emergency Response Team critical to managing major aircraft emergencies.

Served as delegate for the Automated Inventory System (AITS) for over 408 items valued at $11,980,000. Assigned as the Facility Security Coordinator (FSC) for Washington ARTCC. As the FSC, completed a comprehensive inventory of all key and cores assigned within the fence line of Washington ARTCC. Worked with outside entities and vendors to bring a new security program being first patented at Washington ARTCC. Ensure that appropriate level door and key authorities to over 450 employees are maintained on a daily basis. Responsible for FAA security procedures, working with security specialist at AHE-002. Assumed POC responsibilities for and improved the local procedures for personnel background security checks for all facility personnel. Track, analyze, and report project performance; generate trend reports; receive and process incident reports. Ensure quality assurance for all airspace related programs. Instrumental in converting software systems to new programs and I streamlined the move of the facility security program from Technical Operations to Air Traffic.

Key Skills: Communication, Customer Service, Database Management, Process and Procedures, Operational AdministrationResponsibilities: Received, answered, and responded to incoming calls; created and communicated priorities for emergencies and dispatched EMS, fire, and police response teams. Created and disseminated reports and other tracking documents. Completed data entry and managed databases and filing systems. Met regulatory guidelines by interpreting policies and procedures as well as reports.