Lafayette Towers Apartments

Assisted Regional Manager developing Policies, Procedures and Best Practices; Overseeing a renovation / unit upgrade project; Re-Organized resident renewal process resulting in an 80% retention rate; Worked directly with lawyer executing 7-day notices – eviction process

Previous Positions (With Kaftan):Asst. Prop. Manager - Weatherstone Townhomes; Jan. 2015 - May 2016Leasing Manager - Westbury Village Townhoues; May 2013 - Jan. 2015Set Appointments / Provided Tours to Perspective ResidentsScheduled / Tracked Resident Maintenance Work OrdersAssisted In Planning Residents FunctionsExecuted / Reviewed, New / Renewal Lease DocumentsCollection / Posting of RentsAssisting the Enforcement of the Rules and Regulations of the CommunityMaintained Advertising Specs and Assisted Implementation of New Advertising

Previous Position (With Move):Regional Acct. Mgr. - Move Rentals; Jan. 2007 - Jun. 2008Provide professional, timely and accurate account management support for internal and external customers. Provide training to external Clients and their employees regarding the use of company’s proprietary web based technology. Audit, research and resolve issues. Work with designated Account Executives to support their Client order related functions and needs. Ensure orders are input and have met the advertising needs of the properties and management companies. Assisted with product development and function. Trained new employee’s in the functions of their job tasks in addition to new software/programs and functions for their positions. Consistently exceed monthly production goals and company objectives. Assist in handling billing issues and work as a liaison for the billing/collections department and the client. Completely manage and maintain a portfolio of over 1250 external Clients in multiple states. Conducted analysis of assigned property activity and provided regularly schedule and ad hoc reports to Clients and management. Assisted Image Processing with the task of scanning, adjusting and organizing photos, floor plans and Client logo’s to be used on the apartments and rentals and SeniorHousingNet web sites. Frequently assisted management with projects and assigned tasks typically assigned to supervisors and team leaders during supervisor and lead absence.

Previous (With Macy's)Home Interiors - Crystal Specialist; Mar. 2000 - Mar. 2001Worked in the sales department for Estee Lauder. Evaluated needs of customers and made recommendations regarding proper cosmetics. Met and exceeded, daily and weekly sales goals. Due to high volume in sales and productivity, was recognized and promoted to another level of sale responsibilities. Assisted High End buyers with ordering and purchasing of fine china and crystal wear. Consulted with different distributors regarding inventory and new products. Became Crystal Specialist for the department and a New Hire Floor Trainer for multiple departments throughout the store.

Set Appointments / Provided Tours to Perspective ResidentsScheduled / Tracked Resident Maintenance Work OrdersAssisted In Planning Residents FunctionsExecuted / Reviewed, New / Renewal Lease DocumentsCollection of RentAssisting the Enforcement of the Rules and Regulations of the Community

Responsibilities included: sales and marketing, product development, and customer service. During employment with Story Book Designs, successfully identified and categorized product and service offerings, developed product coding, developed and published catalog, developed and launched web site, and supported independent sales representatives, nationally. Also, developed and implemented sales strategies made sales calls and provided customer service support to large and small customers.