Fida Muhammad
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Fida Muhammad Email & Phone Number

Training Development Executive at ibex. Pakistan at ibex. Pakistan
Location: Lahore, Punjab, Pakistan 6 work roles 3 schools
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Current company
Role
Training Development Executive at ibex. Pakistan
Location
Lahore, Punjab, Pakistan
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Who is Fida Muhammad? Overview

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Fida Muhammad is listed as Training Development Executive at ibex. Pakistan at ibex. Pakistan, a with 912 employees, based in Lahore, Punjab, Pakistan. AeroLeads shows a matched LinkedIn profile for Fida Muhammad.

Fida Muhammad previously worked as Training Development Executive at Ibex. Pakistan and Acting Team Lead (POC) at Ibex. Pakistan. Fida Muhammad holds Bachelor Of Arts - Ba, Arabic Language And Literature from University Of The Punjab.

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ibex. Pakistan

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About Fida Muhammad

Fida Muhammad is a Training Development Executive at ibex. Pakistan at ibex. Pakistan.

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Fida Muhammad's current company

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ibex. Pakistan
Ibex. Pakistan
Training Development Executive at ibex. Pakistan
Employees
912
AeroLeads page
6 roles

Fida Muhammad work experience

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Training Development Executive

Current

Lahore, Punjab, Pakistan

My major responsibilities are to manage the training life cycle including the Design, development, delivery and evaluation of functional and skills training across the business.Conducted NHT & PST (new hire training & product specific training)Plan and monitor training requirements for various business areas ensuring requirements are in line with corporate and departmental targets.Design, develop, deliver and evaluate training for all functional role requirements and skills… Show more My major responsibilities are to manage the training life cycle including the Design, development, delivery and evaluation of functional and skills training across the business.Conducted NHT & PST (new hire training & product specific training)Plan and monitor training requirements for various business areas ensuring requirements are in line with corporate and departmental targets.Design, develop, deliver and evaluate training for all functional role requirements and skills developments including new products/services / Systems/ Processes, and promotions.Ensure standard quality checks of training delivery and administration as per department’s policiesEnsure consistent information and skill delivery in all training activities provided to employeesPreparation of all training materials for trainees.Manage and maintain training course contents and supporting materials on behalf of training department.Provide feedback to line managers on delegate performance during training through competency profiling.Responsible for defining smooth processes for the Unit.Responsible for the planning of upcoming trainings and making the training structure.Responsible for new hiring plan, assessment centers and training of new recruits.Looking after the training procedures followed in both process as well as verbal communication training.Making reports of the performance of each training batch and their eligibility to boost the quality. Show less

Feb 2020 - Present

Acting Team Lead (Poc)

Lahore, Punjab, Pakistan

I'm worked as a Team Lead (POC) in night shift.Real time KPI’s monitoring of an agent on floor.Ensure effective traffic management through adherence on the floor.Maintaining the floor decorum with strict compliance.Conducting huddles & product knowledge sessions with in teams and on floor as wellResolve escalated enquiries and complaints, taking responsibility for the action required where necessary and coordination with client.Answering escalated Calls, Call back to the… Show more I'm worked as a Team Lead (POC) in night shift.Real time KPI’s monitoring of an agent on floor.Ensure effective traffic management through adherence on the floor.Maintaining the floor decorum with strict compliance.Conducting huddles & product knowledge sessions with in teams and on floor as wellResolve escalated enquiries and complaints, taking responsibility for the action required where necessary and coordination with client.Answering escalated Calls, Call back to the customer, Refresher E-mails sent on floor for agents.Conduct call monitoring either by listening into recorded calls or live calls and subsequently undertakes coaching sessions with floor Agents.looking after service level of calls.And met daily basis AHT & NPS target as operational need.Provide clear and constructive feedback to both good and bad performers.Arranging Weekly/Monthly team hangout plans employee’s satisfaction & motivation. Show less

Feb 2019 - Feb 2020

Customer Support Executive

Lahore, Punjab, Pakistan

Responsible for Jazz Pakistan subscribers to help them out in time on Helpline (111/777).Customer Handling on Helpline (111/777).In time solution of customer’s quires and to make sure the completion of every action on Contact Center in time while forwarding their and complaints queries.Worked as floor support for troubleshooting and unique queries of the customers.Provide First Call Resolution.Meeting daily and monthly KPI’s.Provide assistance to new hires to get… Show more Responsible for Jazz Pakistan subscribers to help them out in time on Helpline (111/777).Customer Handling on Helpline (111/777).In time solution of customer’s quires and to make sure the completion of every action on Contact Center in time while forwarding their and complaints queries.Worked as floor support for troubleshooting and unique queries of the customers.Provide First Call Resolution.Meeting daily and monthly KPI’s.Provide assistance to new hires to get the better results while they are a part of ibex Contact Center.Escalate issues.Specialist in:• Complaint handling.• Ability to communicate both technical and non-technical personals.• Command on MS-Office.• Sound Presentation Skills with good knowledge.• Effective communication skills in English and Urdu.• Can perform effectively in a pressurized environment.• Leadership & Team building abilities.• Well conversant with E-mailing & Browsing• Confident and result-oriented, possess excellent organizational, management and interpersonal communication skills;• Ability to adapt quickly to new environments, systems and scenarios. Show less

Feb 2017 - Jan 2019

Cashier

Lahore, Punjab, Pakistan

basically it was a cashier job but I'm trained all unit like dough making of pizza, Pizza patties, how to bake Pizza , as well how to serve customer.

Feb 2016 - Feb 2017

Customer Relations Officer

Black Arrow Communications

Lahore, Punjab, Pakistan

Its UK based insurance clam outbound call center where we spouse to call to customer, inquired about minor injury accident and provide facility with proper guidance.

Jan 2014 - Jun 2014
3 education records

Fida Muhammad education

Biology, General

Govt Highschool No1 Basirpur, Okara

Ics, Computer Science

Govt Degree College For Boys, Basirpur, Okara
FAQ

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What company does Fida Muhammad work for?

Fida Muhammad works for ibex. Pakistan.

What is Fida Muhammad's role at ibex. Pakistan?

Fida Muhammad is listed as Training Development Executive at ibex. Pakistan at ibex. Pakistan.

Where is Fida Muhammad based?

Fida Muhammad is based in Lahore, Punjab, Pakistan while working with ibex. Pakistan.

What companies has Fida Muhammad worked for?

Fida Muhammad has worked for Ibex. Pakistan, Pizza Hut, Black Arrow Communications, and Futurenow Technologies.

How can I contact Fida Muhammad?

You can use AeroLeads to view verified contact signals for Fida Muhammad at ibex. Pakistan, including work email, phone, and LinkedIn data when available.

What schools did Fida Muhammad attend?

Fida Muhammad holds Bachelor Of Arts - Ba, Arabic Language And Literature from University Of The Punjab.

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