I lead and empower brands to harness Customer Experience to deliver exceptional financial returns.Whether I’m building CX functions from scratch or revitalizing existing teams, I use the voice of the customer to identify and resolve pain points, build new value-added experiences, and lead the creation and execution of multi-year strategic roadmaps.As a strategic change agent and polished executive, I know how to effectively coach teams and deliver actionable results. My ability to counsel C-level leaders and drive growth has enabled me to provide demonstrable benefits for organizations like VIVIO, Guardian, Highmark Blue Cross Blue Shield, Kaplan Test Prep & Admissions, and Sherwin-Williams.Additionally, I am a results-focused self-starter with business savvy, proven negotiation skills, and comfort with a wide range of activities from implementing new technologies to leading enterprise-wide culture change. My full spectrum view of the company is underscored by acting as Chief of Staff for two CEOs and one CMO.Over the years, I have worn many hats and developed a unique ability to manage multi-disciplinary projects and overcome challenges. But actual experience has taught me that success for my companies boils down to the following:● Listen to the customer - Translating consumer perspectives calls for meticulous research, mastery of data, and parsing fiction from reality. I combine all three to achieve success.● Build the intersection where the customer and the company mutually benefit. Define the inextricable link between CSAT and NPS scores and churn reduction, cost cutting and revenue generation to bolster the bottom-line.● Design solutions with both customers and employees using human centered design to create cross-functional team buy-in.● Execute today and keep an eye out for roadblocks that are miles ahead. Ideas are common. Execution is rare. My ability to leverage both is what sets me apart.Areas of Expertise:Customer Experience, Strategic Planning, Brand Management, Business Development, P&L, Integrated Marketing, Product Management, Customer Relationship Management (CRM), Digital Strategy and Design, B2B/B2B2C/D2C, Ecommerce, KPI Definition and Tracking, Corporate Learning & Development.