Michelle Fiegehen Email & Phone Number

Metro Manila, Philippines

Cebu City, Philippines

I established Yempo ("Your Employees Offshore") which is a values-driven outsourcing company in the Philippines. We are a boutique organisation with 3 beautiful offices in Cebu and Manila (Makati and Ortigas) and we focus more on the professional services end of the candidate market. Our staff are professional technical analysts, accountants, engineers and.

Gurgaon, India

• Following a large organisational restructure, the role I was performing in Manila relocated to Gurgaon, India with following responsibilities:
• Functionally leading a global team of 80 engineers, project managers and systems integrators in 9 locations across Americas, EMEA and Asia.
• Providing mentoring for the local management team in Manila, Philippines.
• Building and leading an IT Infrastructure Engineering team in Gurgaon, India.
• Oversight of a team of 70 outsourced infrastructure operations consultants providing global support from Gurgaon, India.
• Management of technical design and engineering works on global infrastructure projects

Manila, Philippines

• Transitioned into this newly created role to focus on infrastructure design and development due to a major organisational restructuring. My responsibilities included:
• Executing the build-out of our sister-site in Gurgaon, India.
• Leading and mentoring over 50 staff in Manila.
• Management of technical design and engineering works on global infrastructure projects.
• Functional management of a Software Services team, delivering against the full software development life cycle

Manila, Philippines

• As Head of Infrastructure Technology Services (ITS) Manila / Gurgaon, my key responsibilities and achievements included:
• Management and mentoring of over 270 staff.
• Financial responsibility in the Philippines of $17 million and $5 million in India.
• Implemented processes and practices to drive growth by almost 300% in less than 18 months.
• Developed the ITS off-shore captive centre, growing it from 90 to 270 staff, building a range of engineering, operations, workforce and service management capabilities, and spearheading recruitment and graduate.
• Extensively marketed the ITS Manila captive to other locations and business groups.

Sydney, Australia

• Successfully merged and subsequently led two engineering teams (Client Technologies Team and Windows Server Group), which delivered solutions and supportedtechnologies for the entire Macquarie business, including.
• Achieved service budget savings of over 30% by renegotiating existing vendor contracts.
• Led the implementation of a major upgrade to the global Citrix environment.
• Product evaluation and incorporation of laptop encryption into the core desktop build.
• Actively engaged with Business managers, teams and regional staff to continually improve the team’s services.
• Managed a budget of $10 million plus a capital budget of $2 million.

Sydney, Australia

Responsible for managing a specialist group of application developers and business analysts supporting the Geographical Information System (GIS), and the Primavera package.Promoted to this position in order to manage the technically effective team of ten to introduce higher levels of customer focus, efficiency and financial rigour that I had introduced to.

Sydney, Australia

• Led a team of 12, including three project managers, to implement business and technical projects.
• Responsible for translating business objectives into technical solutions, and implementing new systems such as the SAP Enterprise Portal, providing intranet and knowledge management to the organisation.
• Successfully rolled out a timesheet system and charge-back methodology to other teams within EnergyAustralia, after increasing productivity and recovering 100% of contractor costs over previous years.

Sydney, Australia

• Led a team of 20, overseeing up to ten concurrent projects and was responsible for ensuring a secure, reliable and robust desktop environment, as well as the management of e-mail, application development, web.
• Promoted into this position to execute the organisational merger of two teams and to implement a new process for the rollout of 1,000 PCs per annum to the business and ensure accurate asset tracking.
• Initiated the first major rollout in five years of a new desktop operating environment, the implementation of automated software delivery to the desktop, and executed an upgrade to the web and e-mail environments.

Sydney, Australia

• Appointed to establish an application development team, to lead the in-source of Lotus Notes based e-mail and webenvironments from a vendor and to build in-house expertise to support these functions.
• Recruited and established a team of eight, responsible for delivery to the business of web-based applications, and to support a range of technologies.
• Defined Operational Level Agreements and operational processes in line with Information Technology Infrastructure Library (ITIL) best practice guidelines.
• Wrote and approved business cases and funding submissions.

Sydney, Australia

• Established an application development team and implemented the processes and practices to enable the team of six to provide solutions to internal customers.
• Coordinated up to 12 small application development projects (under 20 days effort) and up to 4 medium projects (50-100 days effort).