Michael Fielden Email and Phone Number
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+ Operational Expert that Knows How to Manage and Lead in our More Virtual World+ Leading Process Improvement by controlling costs and driving innovation+ Cross Functional Team Leader and Manager of Personnel and Technical Resources+ Professional Manager, Recruiter, and Mentor+ Expert in Communications and Relationship Management + Expert Trainer/Technical Trainer and Evangelist+ Excellent Written Communications and Documentation (technical and non-technical)+ Leader in SaaS, VoIP, and Technology Integration and Implementation+ Experienced Project Manager with Expert Skills in Business Development and Business Strategy+ Expert Level knowledge Requirements Analysis and Analytical Skills+ Looking to Foster Change and Stay an Industry Disrupter; I want to make a difference I like to enable change and empower the people around me. I believe my job is to make the people on my team look amazing and enjoy their careers. Fortunately, my jobs have always allowed me to work within my passions, and I focus primarily on adding value by improving operations, getting the most from technology, coaching/mentoring, fostering relationships, and continually marketing the value of quality service. I am a technology specialist who can translate complex to real world. I am hands-on with the ability to delegate. I’ve had the opportunity to create and implement tools and systems that have helped me build companies from the ground up and improve systems when necessary. My work ethic is a talent, and I believe there is a smart way to work hard that is far more important than the number of hours put in at the office. Passion, focus, intensity, steadfastness, curiosity, impatience (when necessary) and being fiercely loyal are all characteristics that have enabled me to achieve success inside and outside the office. With my polished skill set, I bring customer-centric mindfulness that enables innovation and passion. I sell the vision and the dream. If you want to know how I can help you and your organization, call me today at 408-691-9484 or email me at michael@michaelfielden.com. I read every email.
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Interim Chief Operations OfficerSalesandmarketing.AiCalifornia, United States
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Founding TeamSupport Geeks (Formerly Re Geeks) Jan 2023 - PresentSan Jose, Ca, UsSupport Geeks provides on-demand technical, marketing, social media, and general business support for small businesses and real estate agent agents and brokerages. Some of my accomplishments at Support Geeks include:Established and managed an 8-person technical services company offering tailored on-demand support in technology, marketing, social media, and business operations consulting to real estate agents and brokerages.Managed onboarding and program oversight for more than 40 client offices, facilitating the seamless transition of hundreds of agents and the associated technology across brokerages.Provided support and training to over 500 agents on a wide range of topics such as Artificial Intelligence, Email, and CRM, utilizing a mix of in-person, webinar, and Zoom formats.Provided security auditing and system hardening for agent computers at brokerages throughout the United States, protecting users from hacking and security incidents.Implemented email and MMS marketing campaigns targeting over 150,000 potential clients in the US, ensuring full compliance with spam regulations and 10DLC requirements. -
Realtor®Luxuriant Realty Nov 2022 - PresentMenlo Park, California, UsI advise home buyers and sellers to help them build their personal wealth through real estate. -
Professional Photographer / Videographer | Photo / Video Editing, Photoshop, Drone, Service OrientedMichael Fielden Photography Jan 2000 - PresentI am a commercial, fashion/glamour, and headshot photographer that is comfortable working in a variety of styles, including extensive work in corporate photography and video. Professional drone video also available.As with all photography, a picture speaks well more than 1000 words; view some of my work can at michaelfieldenphotography.com.
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Vice President Information TechnologySereno Jun 2020 - Nov 2022Los Gatos, Ca, UsProvided enterprise-wide strategic direction in the areas of technology, training, facilities, and operational organization. Managed a team of professionals providing technical support, marketing assistance, and operational services for nearly 800 agents in a nationally recognized, top 50 boutique real estate firm. Assisted with the transition process after the acquisition by Christie's International.Integrated real estate specific software tools from RealScout, HomeSnap, Moxiworks, Docusign, Glide, Broker Metrics, MailChimp, SendGrid, Cisco Meraki, DialPad, Ring Central, Canva, Wrike, Adobe, Microsoft, Microsoft Office. Google Workspace, Amazon AWS and many more. If you need help with technology or real estate-specific software tools, I have used them all.Integrated Fresh Service helpdesk to create an industry-leading support team that supported Chrome, Microsoft Windows, and MacOS. I am a hands-on leader that is familiar with growing and retaining a scalable, user-focused support team. Extensive knowledge of desktop operations, Windows 10 & 11, Microsoft Active Directory, Microsoft Office 365, VMWare, Image Deployment, Software Packaging, MDM, and RMM. -
Residential Real Estate Agent | RealtorSereno Jun 2020 - Nov 2022Los Gatos, Ca, Us
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Residential Real Estate Agent | Realtor, Investor Relations, Negotiator, ProfessionalJ Rockcliff Realtors May 2013 - Jun 2020Danville, Ca, UsI am a licensed real estate agent with over 25 years of experience in real estate and real estate technology. Some highlights of my career include: + Regularly working with home buyers and sellers to help find, market and achieve the American dream of home ownership. + Continually providing live and web-based technology training and coaching to over 2500 agents around the world. Serving all of the San Francisco Bay Area, and the state of California in the purchase and sale of residential real estate, single family homes, condos, communities, and investment properties. -
Vp Of It / Technology, Facilities And OperationsJ Rockcliff Realtors Apr 2007 - Jun 2020Danville, Ca, UsFounding technology manager responsible for planning, implementation, and management of all technology and facilities for 6 offices and over 400 sales professionals. Leveraged technology and the cloud to help our sales agents achieve over $4B in sales annually. Used customer service to continually improve quality and productivity for our agents and clients while putting people at the forefront of technology. Some current and relevant skills: + provide hands-on management of technology and technology resources, including desktop support, help-desk management, project management, documentation and training. Services provided include VoIP, SaaS for CRM and industry specific tools, and integration of cloud based tools to advance company objectives. + manage a team of technical resources, including full-time employees, managers and contractors to meet and exceed service levels. Provided ongoing support, morale building, and mentoring. + manage hardware procurement and implemented an asset management program. Manage external service providers to ensure service deliveries are met and continuous improvement is applied to deliver consistently delightful service. + maintained a fanatical obsession to provide the highest level of customer service while continually striving to innovate and improve systems and processes to get the most value for every dollar spent. Some recent project successes include:+ planned, managed, and implemented cloud communications (Ring Central); improving quality of service and features while saving almost 20% on overall communication services and improving customer satisfaction. + negotiated fiber network connections at each of 6 offices, reducing infrastructure costs and improving connectivity. Achieved a 50% reduction in costs with subsequent renewals while improving connectivity. Integrated a Cisco Meraki VPN WAN to interconnect offices. + Standardized on Microsoft Office 365 and Google Suite for over 500 users.
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Director Of Corporate Services (Technology And Facilities) | Pre-Acquisition Support, DocumentationBevocal, Inc. Jan 2006 - Apr 2007UsBeVocal was a cloud-bases SaaS solution for automated voice recognition and response; they were acquired by Nuance Communications in April 2007. My role was to provide technology management, facilities management, and to manage a team of resources helping provide help desk and executive support services. Tasks including: + Provided full technical documentation for the internal and customer facing networks. Additional documentation, presentations, and communications were prepared and presented for executive and internal use to train resources as necessary. + Worked closely with a multi-faceted, multi-national team to provide help-desk and 24/7/365 services to company resources and clients. Responsibilities included team management, coaching, hiring, termination, morale building, and exceeding customer expectations across all teams. This work included providing analytics for all services, consistently proving satisfaction over 99%.Key successes include: + successfully managed support resources to provide a fully stocked, self-service kitchen, regular entertainment, and comfortable working environment for 100 plus engineers and support staff working round the clock to provide mission critical services . Reduced catering expenses through successful contract negotiation and vendor management, realizing a 20%+ savings year over year. + managed all internal computer systems, Windows Server and Linux, and completely overhauled all network and computer systems . Created a sole source agreement with Dell computers to take advantage of significant savings on computer equipment, software and maintenance. This support included management of all Cisco, Microsoft Active Directory, and IT resources. -
Project Manager, Technology Consultant | Cto | RecruiterWebtraverse, Inc. Oct 2004 - Jan 2006Used my technical and sales skills to create a technology and business consulting organization providing services to companies of 25-250+ in size. Services provided include: + Valley Oak Systems (project management) - contract senior project manager responsible for customer engagement to deploy insurance claims management software. Provided formal documentation, budgets, and delivery documentation. + Tessera (IT support) - worked with a diverse team of engineers and management as an interim manager of internal technology. Maintained Microsoft Active Directory network and wide area network hardware. + Hitachi Data Systems (staffing/recruiting) - worked to provide contract labor to support ERP applications. + Century 21 Real Estate (technology business planning) - provided written and verbal documentation, network documentation, business plan for technology improvements, and training for executive staff to help them "sell" the concepts and improvements to their team of agents and sales professionals. + Alain Pinel Realtors (technology consulting) - provided individual network and computer system support and services on a contract help-desk. Managed a team of 6 to assist and deliver the highest level of customer service possible. + InfoMatrix (technology and business consulting) + RedCipher (technology and business consulting)
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Vice President Of It And FacilitiesIntero Real Estate Services, Inc. 2002 - 2004Cupertino, California, UsManaged the founding and creation of Intero Real Estate's offices and technology, helping found a company of 17 offices and over 1,200 real estate agents and staff. My responsibilities included facilities, infrastructure, project management, construction management, planning, technology management, help-desk management, training and support to our management team. Accomplishments included: + full responsibility for planning, budgeting, technology design, architecture, implementation and management of a network and VoIP telephone system built to provide simple, manageable growth and significant costs savings for a regional real estate company. + recruited, trained, mentored and managed a team of managers and individuals to provide help-desk, field technical support and training in 17 offices while supporting over 1200 sales agents and staff. Worked with this team to implement remote services to reduce travel and improve time to resolution by more than 80% while reducing costs of service saved by limited travel. + managed planning, buildout, and contracts related to the construction and tenant improvements of 17 offices, consuming nearly 150,000 square feet in just under two years. This included negotiating design, construction, furniture, art, and technology contracts with a budget exceeding $5M annually. Effective negotiation and vendor management showed extensive savings on combined services. -
Entrepreneur, President | CtoWebtraverse, Llc Jan 1991 - Jan 2002Founded WebTraverse, LLC to successfully provide technology consulting and web development. Major clients included 3Com, Learning.com, Acer USA, Palm, and many others large and small. Provided operational support, sales, mentoring, recruiting, and the creation of a company of nearly 40 people in the US and another 50 as part of the ongoing WebTraverse India.
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Director Of ItMercado Software, Inc. 2000 - 2002UsMercado Software was a privately funded software development company with a well received search optimization product. As the director of IT for Mercado, responsibilities included full management of all local resources, coordination with overseas development teams, and responsibility for planning and implementation of new software. This was a very hands-on management role with direct responsibility for local networks, accounting software, telecommunications, employee supervision of staff, and all aspects of planning, budgeting, and implementation of tools with limited available resources.
Michael Fielden Skills
Michael Fielden Education Details
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University Of PhoenixBusiness Administration -
De Anza College
Frequently Asked Questions about Michael Fielden
What company does Michael Fielden work for?
Michael Fielden works for Salesandmarketing.ai
What is Michael Fielden's role at the current company?
Michael Fielden's current role is Interim Chief Operations Officer.
What is Michael Fielden's email address?
Michael Fielden's email address is mf****@****oup.com
What is Michael Fielden's direct phone number?
Michael Fielden's direct phone number is +140869*****
What schools did Michael Fielden attend?
Michael Fielden attended University Of Phoenix, De Anza College.
What are some of Michael Fielden's interests?
Michael Fielden has interest in Children, Education, Environment, Science And Technology, Human Rights, Animal Welfare.
What skills is Michael Fielden known for?
Michael Fielden has skills like Sales, Vendor Management, Contract Negotiation, Investment Properties, Real Estate, Start Ups, Negotiation, First Time Home Buyers, Real Estate Transactions, Marketing, Team Building, Sellers.
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