I am a results-driven Global Customer Success Manager with a proven record of exceeding expectations and building enduring client relationships. I excel in creating tailored solutions that drive client success and contribute to Autodesk's growth.Key Achievements:◦ Exceeding Benchmarks: Achieved a 95% client satisfaction rate and drove a 175% increase in average deal size, consistently surpassing performance targets.◦ Cross-Functional Leadership: Led initiatives that reduced issue resolution time by 20% and increased deal size per customer by 25%, demonstrating effective collaboration and impactful results.◦ Driving Adoption: Utilized advanced analytics to achieve a 35% increase in product adoption within the first three months of onboarding, showcasing my ability to deliver data-driven success.◦ Optimizing Onboarding: Revamped onboarding processes to achieve a 40% reduction in time-to-value and a 30% increase in customer activation rates within three months, enhancing client engagement and satisfaction.◦ Expanding Value: Cultivated strong client relationships, resulting in a 20% increase in upsell opportunities within existing accounts. My focus on client needs and delivering continuous value consistently exceeds expectations.Key Strengths:◦ Strategic Vision: Skilled in developing and executing customer success strategies that align with organizational goals.◦ Team Leadership: Proven ability to lead cross-functional teams, fostering a culture of customer-centricity and improvement.◦ Industry Expertise: Deep understanding of Architecture, Engineering & Construction sectors, guiding innovative solutions.◦ Results-Driven: Consistently exceeds targets, expands account value, and builds lasting customer relationships.

Strategic Project Manager adept at driving business success through meticulous planning and collaboration with C-Suite leaders:🎯 Aligned company strategy with customer-centricity, achieving a 22% increase in project success rate and consistently delivering projects within budget and on schedule.🤝 Led diverse teams in executing impactful European projects, resulting in a 16% increase in stakeholder satisfaction and a 28% boost in project profitability.📊 Provided actionable insights to C-Suite through detailed KPI reports, contributing to a 30% growth in revenue and a 20% improvement in EBITDA.🚀 Spearheaded PMO process enhancements, leading to a 43% reduction in project delivery time and a 26% decrease in project costs.💼 Proficient in Program Management, with expertise in portfolio optimization, risk management, and resource allocation.Noteworthy collaborations include successful partnerships with Wallbox, Glovo, Getir, Just Eat, Gorillas, Gopuff, Ajuntament de Barcelona, Guàrdia Urbana, Mossos d'Esquadra, Policia Nacional, and many others.

Project Manager and Problem Solver of Vehicle issues, R&D Technical Centre (Spain and the UK):◦ Led a team of 5 R&D engineers proactively solving vehicle project blockers by analysing quality data and challenging cross-functional R&D teams, achieving a 98% success rate in guaranteeing end user experience.◦ Spearheaded the integration of Autonomous Drive and Electric Vehicles in R&D for Nissan cars for the European market launching 3 new vehicle models despite impediments, tight deadlines and resource scarcity.◦ Strengthened the team exposure in Europe and Russia by deploying Agile practices in project development processes, increasing team engagement and energy, and thereby boosting performance by 23%.◦ Steered multidisciplinary teams in the execution of worldwide vehicle investigations, acting as quick-response field technical lead to minimise customer dissatisfaction solving more than 60 key business concerns per year.

Project Manager of Drivetrain components, R&D Technical Centre (Spain and the UK):◦ Mentored a cross-functional team of 12 R&D engineers (project managers, R&D and operations) to upgrade the performance of multiple vehicle systems, reducing cost by 4%, time by 17%, and increasing quality by 22%.◦ Accomplished vehicle project milestones influencing crucial and organisation-wide stakeholders involving R&D Technical Centres in Europe, Russia and Japan, successfully launching 13 new projects running simultaneously.◦ Directed new vehicles performance evaluations on 41 worldwide activities, solving in situ project blockers and cooperating with key R&D stakeholders reaching outstanding requirements of project quality, cost and time.

Created a healthcare start-up managing every single detail: business plan, product development and manufacturing, suppliers, logistics, marketing, sales and finance. Raising €100k from different private investors.

Optimised project validation and reliability programs in EMEA and APAC R&D Technical Centres efficiently implementing Lean methodologies in project management, which led to winning Delphi Top 5 Excellence Awards, improving productivity by 30%, reducing lead time by 40% and launching 27 validation programs.

Created a 3D printers start-up project managing product development and suppliers, designing and building products, and giving seminars, which allowed us to educate 53 UPC students.

Expanded product portfolio receiving a 0.5M€ R&D government grant and improved product development programs by creating 12 new projects and improving rigs OEE by 30%.